business development executive

marketing manager

assistant manager

business development manager

intern

American Express

•	Added 3 new deals in the region and re-negotiate to direct ATM traffic to Amex Network, which increased the overall turnover by USD 6.5 Mil in 2014.
•	Developed effective network partner/client relationships with the designated Business Partner of each business Amex worked with globally. Previously these business relationships had not been effectively developed.
•	Leveraged my relationship building skills to identify areas where American Express could work more effectively including the resolution of solutions.
•	Developed a list of ATM locations for use by Amex customers which was not previously available. This required me to contact each client bank in locations in 21 markets and communicate effectively with the client to obtain their willingness to provide this information.
•	Recognised by the business for my ability to establish excellent client relationships in my region by my manager when I was requested to develop a procedure to be used across the Americas and Europe outlining the method which I had used to establish this for JAPA.
•	Successfully project managed and integrate/roll-out changes to policy, process and technology that impact Partners (Global Authorisation Network Platform Migration and EMV ATM upgrades with Partners). 
Lead the Amex ATM EMV upgrades in Hong Kong, Malaysia, Macau and Singapore.

My passion is working with people and this allowed you to work with people to make a business trip arrangement from the car picking them up at home, express checkin at the airport, accommodation, meetings and anything to make the ease of conducting business overseas.  This went to the other end of luxurious travel to all reaches of the world.  Every day was unique and challenging.  

It was identified through customer feed back that when an analyst went on leave no-one picked up the file and tours etc were not followed up and therefore cancelled.  I looked after a relief team where I scheduled coverage for anyone on prolonged sick leave or annual leave.  Feedback was good and left the consultant and the client very satisfied that a seemless transition took place.  It made them feel more of an individual and not a number.  Regular training was always held to ensure excellent customer experiences provided.

This included various shifts and weekends.  Unfortunately due to the economic environment commissions were decreased and more competitive enviroment.

As I was at American Express for over 25 years a typical day for me would involve making sure the department had enough staff to manage the amount of incoming calls, whilst still being able to handle other tasks such as outbound calls and emails etc.

My role has changed over the years at American Express so I have had to learn and teach and implement new system, as well as setting up new departments and the hiring on new staff.

As a Team Leader at American Express it was important that I kept my manager informed of any charges or trends affecting the business, as well as positive customer feedback.

I am a very strong team player and I believe it is vital to the running of any business. I am also a loyal employee as I have been with American Express since 1989.

It's a challange to managing staff personalities and allow them to flourish in a team work environment. As everyone has their own personality and will not always get along with everyone else, sometimes this is the challaning part.

I really enjoy being able to challange myself in the workplace. I do not mind taking on extra work and responsabilities. I also take great pride in my work.

This role challenged you to think quick and outside of the box.  I loved the changing environment and working with so many different levels of management and styles of people.  My role was diverse reading, interpreting policies and procedures and then implementing best practices within my team.  Constant coaching and feedback is crucial but it is also very important to allow them to provide input and take accountability on KPI's.  I was instrumental in compiling the team and building it to a dedicated and respected department.  I worked with key stakeholders in Australia but also held and attended regular calls globally.  I had a team in India as well which I trained and coached.  Due to changing and the growing of the legal obligations I worked with the compliance and audit teams on a regular basis.  Unfortunately the hours required and constraints grew and unfortunately when my mother got very ill, I choose to leave.  I am still very good friends with many of the people there and hold them dear as people are my passion.

This area worked with clients accounts where travel related expenses were charged to their account. We each had a portfolio which we ensured the accounts were up to date, customer satisfaction maintained along with payment related duties eg allocations, chasing payments, reconciling and following up disputes.  Unfortunately a team of 42 was reduced to aprox 20 and non customer contact related functions sent off shore.  My role changed and due to internal issues I was provided an opportunity to  look after an offshore team, providing training, coaching and quality assurance.  I worked very closely with management building the team and creating trust between the local and offshore team.  I had a great team leader where I take my inspiration and hold as a role model.

I moved to Foreign Exchange as I was given an opportunity to create a new team in Australia due to a growing industry.  It also entailed an offshore division in the future.

Working for American Express for 11 years, gave me an opportunity to enjoy working for a Company that values their clients and customers, and also supports their staff. I learned to build relationship care with clients and team mates, and also improving skills of customer service, resolving disputes and being able to find solutions for clients. Management were always available, from Managers to Call Centre Manager, we always knew they were there if we needed to talk or discuss challenges.
 co- workers always make life interesting and also help build you when you need it, we all go through the same challenges its how we face them that make us who we are. this was also the most enjoyable part of the job.
The hardest part of the job, was leaving, after 11 years the challenge isnt there anymore and new challenges and journeys need to be found.

A typical day involved update meetings with VPs, Directors and others who had no clue what it takes to close large strategic partnership transactions. My direct manager was the biggest roadblock of all. She had no understanding of the actual work or the ability to adjust the metrics to account for high level business development partnerships. The structure was so messed up that co-workers weren't even incentivized to help close these commercial lending deals. The hardest part of the job was having to deal with my boss on a daily / weekly basis. I did take advantage of working from home which was much more productive than being in the office. The office environment was toxic.

I mostly worked during day time. Was flexible to deal and attend international conference with business partner out of working hours to meet different time zone in worldwide.

I have learned comprehensive business analysis skills, multi functional project management skills, people leadership skills and variety project handling methodology.

I have managed multi projects across the market and function globally. I used to manage a team as team leader to achieve highest performance in the organisation.

The hardest part of the job was peoples leader as team members all came from different background.

My most enjoyable part of the job was to implement my handled project in place successfully and to see my customers were happy with them.

Working in the Corporate Travel Division of American Express International rounded out my career in the travel industry. This was an extremely fast paced position handling the international travel arrangements for IBM Australia. There was never a dull moment but I worked with a very competent group of colleagues on the account. It was stressful at times because of the volume of itineraries being worked on at the same time but working as a team we were able to handle each situation keeping the customers satisfied. I enjoyed developing professional relationships with individual IBM employees ensuring their travel requirements were handled as requested.

Book International and Domectic travel for corporate travellers, VIP's and crew changes.
Perth Global Supplier Relations Ambassador Liaise with American Express preferred Airline, Hotel and Car Hire Representatives to schedule them to come into the office throughout the year to update consultants on their product.
Liaise with American Express workforce management to schedule consultants for supplier update sessions.
Ensure Sales and Client Management are aware of Supplier Update Calender so they can also benefit from new information and meet contacts.
Ensure supplier updates run to schedule and report on feedback from Supplier Representatives and American Express staff.

Top Job Titles	Average Salary
Business development executive 3 salaries reported	$89,667 per year
Marketing manager 5 salaries reported	$91,400 per year
Assistant manager 5 salaries reported	$107,480 per year
Business development manager 7 salaries reported	$97,143 per year
Intern 4 salaries reported	$41,000 per year

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