business analyst

analyst

manager

customer service representative

consultant

AMP is generally a good organisation and is trying to focus on the customer. But as they are not growing as well organically they are falling back into hammering costs. That is not always a bad thing in areas with low hanging fruit, but much of that went a long time ago. 

The areas with some apparent opportunities are not being reviewed closely enough, yet others that have been hit before are being asked to provide benefits again.

The main way to provide some benefit is to invest to better systems. 

But then things come back to cost and these projects never seem to get finished as per the original scope. AMP has a trail of half done projects that then require future investment to finish off. But phase 2 seldom happens. 

Whilst the broad strategy is fine, AMP takes too long to get things out there. Rather than focusing resources on 3-4 key projects, they like to have a range of things happening at the same time. Just means the key projects take longer than they need to respond to market changes and can become comprised on costs due to having to access a limited pool of funds that is being diluted by other less important projects.

Each day I would prepare a stats report for my managers. This report had performance, quality and productivity results for the previous day. At 10am this report would either be delivered by myself or my team leader and shared with other managers in the department.
For my team I would allocate work accordingly to what hours were available. This included any training, meetings or projects that they may be scheduled for. 
I would also conduct a whiteboard each morning to show the team how we were tracking, what our goals for the day is, what was expected for the week and share any other updates.

It was also my duty to ensure my team had all the necessary tools to perform their duties. I would liaise with the team specialists and other product advisers. 
All performance and quality results would be delivered in a private meeting with each team member. I would discuss their productivity and find out if they require any special training etc which I would then organise.

I worked in the office and at times from home as I had my own laptop. This allowed me flexibility to work outside business hours to complete major projects, as well as travel when conducting training sessions.

The time I worked at AMP was fantastic - I earned good money, I had access to great benefits, I worked with some great people, and I learned a lot about myself both personally and professionally. I had two of my best leaders there.

That said, the environment at AMP while I worked there and for the foreseeable future is fast-paced, stressful and uncertain. Due to the uncertainty and the things I saw taking shape I felt I had no choice but to leave on my terms before I was left unemployed before Christmas. If you are looking for job security and advancement, you won't find that at AMP right now - give it a couple of years to settle down.

There are also some areas where culturally they are missing the mark - for example, they boast a culture of work/life balance and can be really supportive when you need it, but on the flip side policies such as working from home and flexible work arrangements are applied very inconsistently across the company.

Negatives aside, I enjoyed my time there overall and would go back for the right opportunity at the right time.

I worked in the learning and development area of AMP, this allows for collaborative learning as they implement new ideas for the rest of the sections to follow. As a work experience student and only being their for a week it was amazing to see their business culture represented through their work and social life. The L&D team was so helpful and made me feel comfortable, I would suggest numerous people to work at AMP as it is a very relaxed environment and everyone keeps up to date with their work. The constant reassurance you get from your colleague's is something you have to experience to believe it. No matter what they weren't ever getting mad at anyone but just kept reminding people of deadline they had to meet in order for other departments within the business  not to be held back.

The best times of my life was working for AMP.
I worked in the Head Office in Melbourne for many years in various departments.  Then I came and worked and a couple of the offices until I had my daughter.  They were the best years of my life and wouldn't change them for anything.  Working for AMP was fantastic.  It was a very social environment and I made many friends over the years who I still keep in touch with now.   The most enjoyable part of my job was dealing with all the Financial Planners on a daily basis.  The hardest part of the job at times getting through all the work.  Management were very supportive and always there for us.   Couldn't recommend AMP any highly.  Absolutely loved working for this company.

Since Resolution Life walked away from buying AMP Life and the Royal Commission, AMP has become horrendous to work at, perhaps it is different in another building but the mismanagement has everyone wondering whether they will have a job tomorrow, an edict was sent out last week that all contractors would have a 12 month tenure, then it changed to get rid of all contractors, permanent staff must be wondering when their time will be called. Over the last couple of weeks there has been a massive departure of really decent staff, one thing is for certain, AMP needed that money from Resolution Life to survive, the place is in slash and burn mode now, morale is non-existent.

I was relied on by the reception team as an intermediary between the clients waiting to attend their meetings, or needing assistance with directions or information. I worked mostly solitary, organinising the rooms, their layout, and equipment needed prior to each commencing meeting. I had to exact the clients requests prior to meetings according to the reservation details. It was a pleasant, clean environment and I was also assisted by the front desk reception team when they had a chance. the clients were respectful and polite and rarely complained.

Being remuneration manager was extremely busy.
About 80 to 100 emails per day.
9am catch up with team to discuss daily work
regular management meetings, team meetings, individual staff catch ups.
Learned to manage staff and have lots of patience
Management were great, flexible
work culture average due to cost cutting.
hardest part of the job was to ensure the team functioned and work was up to date.
best part of the day was when the team operated well and all work completed.

What is the best part of working at the company?
Flexible working hours, working from home,  very good team helping each other to achieve goals and productivity everyday. 

What is the most stressful part about working at the company?
Complaints, missing payment investigations and escalations.

What is the work environment and culture like at the company?
Very friendly and helpful.  Positive attitude. Sharing values and working together as a team. 

What is a typical day like for you at the company?
Busy processing cases, investigations, enquiries and emails.

AMP promote work life balance, however provide no guidance to people leaders about how to make working from home arrangements work. You are told you "have to make it work" and HR encourages staff to complain in arrangements are not made. However, when challenged with a complain, you are told to "make it work within reason" Apparently your senior manager's personal stance on working from home is reason enough for you not to have it approved

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