business analyst

customer service representative

analyst

manager

account resolution specialist

AGL Energy

I’ve heard that it is quite nice to work at AGL; just not in Customer Solutions. If you feel like you peaked in high school, love bullying and asserting authority over others, do I have a job for you! 
Here’s my review:
-Manipulative tactics used by management to push you to achieve their unrealistic targets.
-No respect for work/life balance and mental well-being.
-Little to no regard for customer experience. Forcing agents to close off work prematurely/end calls as quickly as possible and focus only on sales and payment opportunities. 
-Overall negative attitude in response to any feedback provided by agents. Reminded time and time again that our role was not to question or push back on any work assigned. “trust the process”
-No action taken to remedy the high levels of stress and pressure placed upon agents and team leaders.
-Toxic work culture filled with gossip and rumours that ruin reputations. 
-Job opportunities are based on whether your leader supports you. If you have problems with your leader, they may refuse to support you. This may be because they only want to support people who will make them look good. Management forcefully block other departments from taking from ‘their’ pool of employees. 
-Forcing tenured agents to forgo their long service leave by trying to make them take career breaks. Firing employees who are days away from their long service leave entitlements. 
-Boasting about a flexible work environment, but making it virtually impossible for anyone to actually utilise this. Students’ exam periods and placement periods are fought. Agents with medical issues that prevent a full time roster are forced to resign through constant pressure and degradation. 

All in all, if you want to get a job at AGL, do not work in their contact centre or with customer solutions!

A typical day will have varied tasks and challenges.  Starting day with checking emails and voice messages, then collecting and distributing mail. Actioning urgent items form 'To do List' prepared at the end of the previous day. Then actioning other work from Manager and staff. Processing invoices and expenses for staff. Helping with letter processing and other work as it come my way. End of the day, I will update my 'To do List' and have it ready for the following day. If there is nothing urgent to attend to, I will leave office for the day. 

I have learned heaps by working in this amazing Retail Energy Company, Australia's 2nd biggest Energy Company. Managing complex diaries in outlook, correspondence and email processing and managing, booking flights, organising meetings and events, preparing powerpoint presentations and managing expenses for employees. Processing invoices and reconciling credit card statements for myself and managers and team members. I have learnt stakeholder management and organising official functions and off site conferences for staff and team engagement events. 

My co-workers have been very understanding and a pleasure to work with and I believe they will say the same about me. 

The hardest part of the job was trying to coordinate tasks when staff is located in different states.

The most enjoyable part of my job was meeting deadlines, delivering what I promise and as a result making my bosses look good.  Achievement and appreciation of my work.

Interesting job, to say the least. Customer focus does not appear to be a strong point, rather sales and payments. Management far to numbers orientated. Trying to get people to get off the phone as fast as possible whether the issue is resolved or not, which tends to cause more problems. Dealing with irrate customers can be hard, especially when you cannot do anything to help them. 

Team managers are brilliant, and will always do their utmost to help you with work/life balance. 

I've always said the people make the job, and my collegues were some of the best i've ever worked with.

I am most grateful to for a great Career & my Achievements , I gained throughout my 26years and 2months employed with AGL Energy Limited. unfortunately for me , with a major infrastructure, my role was made redundant . I LOVED my work with PASSION, my day was full in  more ways than one, however for me , it did not feel like work , its because I LOVED WHAT I WAS DOING , providing a service of high standard and quality at all times, to the CEO/MD , BOARD OD DIRECTORS , EXECUTIVE TEAM AND VIP GUEST the list goes on , 
I LOVE AND MISS my co-workers , which some of their roles were made redundant too. I love a challenge, each day and week was a challenge , which I love , the most enjoyable part of my job , Accomplishing my daily goals and challenges , = JOB SATISFACTION!!!!!!!!!!!

A typical day was task completion, meetings and training.  Learned how to delegate work tasks within a team and ensure all tasks were prioritized.  Management always listened to ideas and gave team members the opportunity to feel comfortable to approach ideas and problem solutions when necessary.  Always a happy and easy to work for culture. The hardest part of the job was training members that would not show interest in learning.  The most enjoyable part of my job was getting to know team members and clients having a professional approach however at the same time having the great easy going communication to ensure all work completed and to the clients satisfaction.

AGL was the most toxic employer I have ever worked for.

The company does not care about there employees health and you regularly see people crying or having panic attacks at work.

The KPIs are completely unachievable and they recently increased the sales KPI while also changing they rules of what counts as a sale because they simply do not want to pay commission.

Mental health leave is regularly ignored or swept under the rug and while management will tell you that they care about your well-being the only thing that truely matters to them is the bottom line.

If you are looking to apply, please don’t. I have watched the company take wonderful, bright and bubbly people and turn them into a hollow shell of themselves within months. 

What is the best part of working at the company?
Smart-casual environment, hybrid work (3 days in office/2 home), flexibility for working parents to do school drop-offs/pick-ups.

What is the most stressful part about working at the company?
Constant restructures  - 3 so far, 4 years. People are made redundant and no thought is given to managing workload, the people 'lucky' enough to keep their jobs get to pick up the slack for no extra pay/benefits.

What is the work environment and culture like at the company?
Lots of great people. Some poor decisions from management, who are too far removed from the day-to-day work to know what is required to deliver it.

I started my job with AGL around couple of years ago. At the beginning, it was a welcoming culture, with a collaborative team. After a few months, the structure was changed and a new Project Manager came on board, starting the Power and dominance game. Valuable team members were replaced with his mates. I also got bullied on various occasions, and finally dismissed. Important to note that, I brought a great value to AGL with 90% improvement in its Project delivery process!. 
Australia ranks 6th in WORKPLACE BULLYING among 53 OECD countries, and my experience was vividly reflective of this reality. 

Basically bums on seats, I worked for my probation and then resigned.
I don't think customers are put first, calls are recorded but quality of calls was via customers entering Ina survey number at end of the call. What this means is a staff member can say all the right things and not follow through. Id estimate a third of calls where people calling back upset that things haven't been done.the culture was terrible, management not supportive and would literally have photo slide shows up on screens of themselves.in 6 months I had 1x sick day, was taken into a room W manager and grilled.

Meeting with stakeholders as a part of Project Management throughout the entire project lifecycle, including project initiation, project delivery, business liaison, risk management, post implementation review and project closure.Preparing and presenting reports. Managing, planning, estimating and delivering solutions and ensuring to meet budget & quality milestones. Maintain accuracy on administrative records of project expenditure, accounting, costing and billing. Ensuring effective quality control processes and maintaining stakeholder relationships.

Top Job Titles	Average Salary
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