inside sales representative

2 years as alarm monitoring Rydalmere. Induction course didn’t prepare us for the actual job. Just a group of bozos thinking they were superior with no real skill at training.  Spent so much time learning the job ON THE JOB instead. Team leaders were terrible and impatient with new staff. Money was terrible . Only good thing was the hours. Best part of the job was the external trainers for baton and first aid they were great

I worked five years work was fun, challenging at times, ither techs were good, the company stuck to do the legal right thing, but when I injured myself, I had the no worthy to keep treatment, that was 12 years ago though. As the only residential technician I could attend to 10 service calls a day with a return rate of 2%. Overall, good company, with great support from co-workers. 

- Paying attention to small things.
- At any job, it's easy to find what you need to learn.
- Management were Ok, to look after you on daily basis.
- Still has to be team work, same as any Industry.
- un-expected incident to happen.
- start and finish your shift peacefully.

Provided customer service for monitored alarm systems.
Diagnosed and resolved alarm device failures, provided alarm systems operation assistance and coordinated technician visits.
Received constant training on alarm systems operation, fault detection and programming, customer service, negotiation techniques, and customer retention.

I started at ADT Security as a customer service operator and worked my way up to Team Leader. I managed over 24 staff, interviewed and recruited new staff and conducted monthly performance reviews against KPI's. I took care of any customer disputes and assisted the team when we were inundated with calls.

Friendly, respectful , great team management, room to grow in the organisation. 
The atmosphere is very culturally diverse and friendly.

The organisation is close to public services. The building is secured and air conditioning is provided

Everyday a different day, with challenges that were always solved with good results, hardest challenge was with the toughest clients you just could not please yet had a solution to put into place for satisfaction, enjoyable to help clients to overcome problems, accounts in debt etc

Day was always busy and I learnt something new everyday which was exciting. Worked with a great team and a tough but fare manager. Most enjoyable part of the job was working with a great team including technicians and that we could always count on each other for help.

Worked here for many years. High turnover of staff. Upper management don't really consider improving workplace environment for front line staff. The team members themselves are great. Feels like a family.
Customers are horrible but helps build character.

Toxic environment where staff are not individually valued. Clique environment. No consistency, high staff turn over. Procedures change from day to day. Unrealistic expectations. Good workers are rewarded with more work and slackers are not held accountable

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