Working at lovisa: Company Overview and Reviews in Australia

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158 reviews
lovisa, AU Ratings
Average rating of 158 reviews on Indeed
2.8Work-Life Balance
2.5Pay & Benefits
2.6Job Security & Advancement
1,001 to 5,000
$25M to $100M (USD)

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Salary Satisfaction
Of the employees are satisfied about their pay, in Australia
Based on 324 reviews

lovisa Reviews

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Overall Reviews at lovisa

Assistant Manager | Melbourne VIC | 16 June 2021
I began as a Christmas Casual and was offered a Part-time role which was fine until I was being rostered on for nearly 30-40 hours per week. That would have been fine if I was being paid overtime but I wasn't. On one occasion when I worked late into the night, they paid me by morning rates. This is demonstrative of how Lovisa wants to pay you as little as possible but they still want you to do the maximum amount of work. When rostered to close, you are expected to leave the store looking perfect in less than fifteen minutes. Let me tell you what people are expected to do in those fifteen minutes: count the tills and do cash-up, complete figures, MOC up the entire store (MOC is another word for making sure everything looks clean and shoppable), sweep and mop the floor, clean cupboards and piercing instruments and then take a video showcasing all the jewellery every single night. All that in less than fifteen minutes. Let me tell you: if you think this is achievable, it isn't. Most stylists end up staying a long time even after close. This is inclusive of piercing stores as well. Working at a piercing store can be a bit hellish. You are expected to still pierce last-minute customers, yes even the ones who turn up a minute before close and it takes time to complete a consent form and process their payment. You are not given any extra time to close the store. What most stylists end up eventually doing is punching out of work at the time they were told to finish and keep worki
Pros50% Discount
ConsToxic Workplace, Dismal Pay, Long Hours
Seasonal Associate | Blacktown NSW | 21 Dec 2019
The dodgiest place out.
16-year-old employees are expected to fulfil all duties that are completed by employees aged 21 and over. I was hired as a 'Christmas Casual' but when I checked the contract I was positioned as a 'Part-time Fixed-term' employee. To my understanding, a Christmas Casual is a CASUAL employee but I had already figured that they were trying to get the cheapest labour possible, knowing that part-time rates are much lower than casual rates. This is something that Lovisa should be ashamed about - for the amount of pressure they put on young girls. For a five hour shift, employees are only entitled to a TEN MINUTE BREAK (add teleporting as a role in the job description). Every time I was paid, my hourly rate became lower. All these promises about "hour and a half" on a Sunday make things seem pretty but are not real. On the group chat for my store, the manager and employees can be seen talking negatively about the regional manager - an indication of extremely poor management. In fact, everyone seemed to be blaming each other. When the regional manager complained, the store manager blamed employees and the employees would blame each other. I got caught up in this because I was new and vulnerable. I got set up by another employee claiming that I refused to complete a task because it "wasn't my responsibility". I don't know what CCTV footage the regional manager was shown but things did not add up. I completed that specific task entirely as I was instructed and never through my whole
Stylist | Sydney NSW | 26 May 2021
Management sucks or just lacking.
I still work here, but I'm considering quitting. About to hit my 3 year anniversary at Lovisa as a Part Time Stylist. I've stayed at this job because once you learn everything, it's pretty much just going in circles every shift. The most annoying part about this job is the lack of stability and how there's just way too many layers of management. I worked in a store that at one point just didn't have any store managers at all, yet there were so many higher levels of management telling us off for not completing weekly manager tasks. During this time, our store was so disorganised but higher level regional managers didn't really step up to help us out. I also remember a girl being told off last year during winter for wearing a windbreaker, as it wasn't an approved part of clothing, but it's literally freezing cold so idk if they want us to be sick or something instead. So for me, the fact I have to think about every move and potentially having management calling you outside work hours or work days just to lecture you is really annoying and stressful. As for the pay, when I started in my teens, it was real low. As you leave your teens, the rate is better - I'm not sure if I can disclose the rate when your age is 20+ but it's a much less discrepancy to industry averages. Further, you can also potentially be promoted to assistant manager or store manager, but compared to a 20 year old's pay, the rate increase is not worth the additional pressure and stress (the manager rates are
Pros50% Off Staff Discount. Low pay rate for teens.
ConsTold off for everything (regardless how small) by management.
Manager | Sydney NSW | 18 July 2020
The worst place I’ve ever worked
Worked for this company for only 7 months and as soon as I started I wanted to leave. First of all the training wasn’t even there you learn absolutely nothing and I was going into a managing roll in the company so I was taught basically how to be a Christmas casual and then when starting they made me do things on my own I had no idea how to and them got in trouble if I did it wrong. underpaid and working over hours that you aren’t even getting paid for and with job Keeper putting people on 9 hours and others on 36 hours and still getting paid the same? The dress code is stupid and you can’t express yourself as a stylist yet wanting you to style customers. Management are rude and entitled on a huge ego trip and act super intimidating so when you are actually unwell or going through something your almost to scared to even ask for a day off. Will literally have a go over the store having no customers and asking why you made no money when literally no one came in. When resigning from this company my regional manager called me and was questioning why I was leaving and also asking where and got upset I didn’t tell her when for one it’s absolutely none of her business where I go or why I leave and didn’t speak to me for the whole last week and didn’t receive even a thank you for my time as I worked in 4 stores and tried my hardest. When I had my last week they put me on 38 hours and I was drained and called my regional manager and I told her my mental health can’t handle this
ProsThe discount and some girls you work with
Consthe whole entire company
Assistant Manager | Queensland | 20 Mar 2020
Dynamic company with growth opportunities, however poor company values
I have met many great leaders and coworkers at Lovisa, as well as some leaders who are perhaps still figuring out how to best motivate and deal with employees. Working in a flagship store is dynamic and fun, however as an Assistant Manager or Manager the work responsibilities are fairy intense. I have been team member, ASM and SM - the workload increases in intensity fairy dramatically as you get promoted. This job suits those with lots of energy and drive to progress. You can get promoted really easily here to an Assistant Manager or Manager (if you make your want for progression known). The values of the company higher-ups is where it goes down for me. The amount of plastic used by the company is truly astounding - each store throws out thousands and thousands of little plastic bags every single week. It's also quite obvious that the company is fully devoted to the bottom line. They jump on 'international women's day' and 'help the environment' trains to appeal to market trends, meanwhile the product is imported from various countries with extremely poor working conditions. Not to mention the jewellery itself if faulty or overstocked gets dumped into landfill. It's really fun dressing up all the jewellery (50% discount too), and if you put your passion and energy into the work you get really engrossed in it. Most people who work there are young too. So there are good and bad things about the job.
Pros50% discount, dynamic environment
ConsQuite high work load, questionable company values
Retail Sales Associate | Melbourne VIC | 20 Mar 2022
The worse communication, Uncompassionate management, little to no training.
The people working there are lovely, however, the stress and lack of empathy from managers are shocking. The training that is provided to you is not comprehensive, and reliant on online, nonpractical modules - honestly had to pick up the rest myself. They expect you to know everything, and my manager was particularly passive-aggressive despite the BARE MINIMUM amount of training they provided. Communication is a NIGHTMARE. Between regionals and store managers, everything is muddled up and there is no respect whatsoever. I have never felt so utterly disrespected in my life. Not worth sacrificing your mental health and wellbeing for this job at all, the pay isn't even sufficient for what the job throws at you. Please don't put yourself through this unless desperate- there are plenty of other fine, welcoming retailers out there to work with. Another thing that I and a lot of the girls disliked was the heavy reliance on Add Ons as a measure of performance - being expected and basically forced to pressure customers to purchase items they clearly don't want - it's uncomfortable for both the employees and the customers. Totally understand that KPI targets need to be met, but it's honestly insane the pressure and expectation.
ProsEmployee Discount 50%
ConsIrregular rostering even as a part time, ignorance of availability, rude managers, inconsiderate and unforgiving management and communication.
Sales Assistant | Queensland | 31 Mar 2021
Run away.....and never look back
I have never left a job as quickly as this one in my life.... I was lucky enough to get it super easily because the manager knew me from my previous job. I left after about 3 weeks of working there because it was NOT worth it. The amount of pressure the regional and state managers put on you to sell unrealistic amounts of AO's + do everything perfectly with inadequate training is insane. Expect calls throughout the day checking up on your sales statistics following up with them telling you all the things your doing wrong and what your not doing enough of. 'Part time' position but casual hours and low pay. You have to take videos and pictures daily of your store and send them to management with the expectation that everything is perfect even though the time your given to do them is so obviously not enough! So get ready to stay behind 30mins - 1 hour on average without pay to make sure you do everything perfectly because of the stress they put on you! ;) Super happy to say that they made my anxiety incredibly bad!!! It got to a point that they put so much stress on me that I ended up buying products (AO's) with my own money just to bring sales up so I wouldn't get in trouble from higher ups. Awesome!!! If you want to heighten your anxiety (...or develop it), feel incredible amounts of stress, over work and loose sleep whilst being underpaid then this is your place!!! :D
ProsLiterally nothing is worth working here. :D
ConsLiterally everything~!! woo~!
Sales Assistant | Australian Capital Territory | 18 Jan 2017
terrible experience and exploitive.
I worked at lovisa in Woden, canberra for about one year. Originally, i was hired as a young 15 year old for christmas causal and then was asked to stay apart of the team. However, I hated the typical day at lovisa. firstly, you were forced every week to buy an item from the store. If you didnt, the manager would get angry. This added up to be quite expensive. Secondly, the managers were extremely rude. for instance, if the shop didn't have many customers, they would call up and harass you for not correctly doing you job... like you can help if people want to come in or not? Additionally, they would publicly humiliate all the staff of the Lovisa website. They will say who did a poor job, who looked the worst and the best etc. similarly, you would be forced to wear make up to every shift... and not just classy make up, however you had to follow the theme of the day. If you didnt have the right make up or clothes you couldnt work. and if you had to work, you would be picked on. Additionally, the pay for Lovisa was awful. Not only did they pay a 15 year old 10 dollars an hour, however often they forgot to pay me. Not only this however shifts that were supposed to end at 4 pm, would continue till 11pm. UNPAID. When it came to my resignation, i was yelled at and told they wouldn't reference me... after working loyally for a year. do not recommend working there.
Prosmade friends with other workers
Consexploitive, rude, unorganised
| Fountain Gate VIC | 10 May 2022
Not a good place to work
At first, working at Lovisa seems nice, but they intentionally leave out information until you have signed the contract. I was a Christmas casual, but after looking at my employment status I was listed as a 'part time fixed contract' employee - they do this so they can pay you less and you get none of the benefits (like sick leave, as it accumulates over time), even though they advertise the job as 'casual'. My shifts were only 3 - 5 hours, and I would usually only get 1 or 2 shifts a week. The first two weeks I got none. In addition to this, in order to fit into the dress code, all jewellery you wear as part of the uniform must be purchased AFTER your contract starts. None of the other Christmas "Casuals" were informed of this, and it came as an unpleasant surprise. When starting the job, I was a bit clueless as to when and how I would get my first shift and put in my availability etc. The transitional period was not very enjoyable and unhelpful - the days I put as unavailable were also ignored for most of the contract. It's also a very small store, with nowhere to sit and only a ten-minute break for a 5 hour shift, so you can't even buy food and eat. You have to put in a lot of time, effort and money, and for an eight week contract, it's not worth it. The only reason it would be worth it would be to get a permanent position, which only a few people get if there are positions available and if they perform well.
Assistant Manager | Queensland | 26 Apr 2021
Toxic environment for young women
The workplace is extremely competitive. Team members are competing each day to sell the most add ons and having to pressure customers to buy them. If you don't sell enough you will be called out in front of the other staff. Women are made to dress like they are going out to dinner every day whilst also having to crawl on the ground and climb up and down ladders if your outfit isn't up to standards you will be sent home this includes the wrong footwear. You have to wear at least 5 pieces of jewelry and they tell you how to apply your make up. We weren't allowed to take our 15 minute breaks only our half hour lunch breaks 15 minute breaks were a "waste of time". Managers are not trained to manage staff and don't show respect to their staff they would talk down to them and sometimes leave them in tears. You have to film your store before and after your shift to show the store looking immaculate every single piece of jewelry must be pulled forward. You will be called several times a day to tell you what to do, where your going wrong and to push you to sell more and work harder.
ProsHalf priced jewelry, Getting to style and work with great customers.
ConsBad management, staff not turning up to shifts, underpaid and over worked, stressful high pressure and toxic environment.
Sales Associate | Los Angeles, CA | 20 Sept 2019
Worst Case Scenario for Students / Part-Time Workers
This review is long and detailed, but trust me, you’ll waste less time reading this than working for this company. If you’re a college student like me and have received a job offer from here, RUN. They will do everything in their power to exploit your abilities and your time. SEVERAL times they have called my coworkers and I during class lectures, club meetings, and sports practices for us to come in during extremely inconvenient times. If you’re free for literally two to three hours after school ends or anything of the sort, they WILL make you come in, including the days you have off. The worst part is that they expect you to travel to different locations for this coverage, which can be up to an hour away with traffic! If you say no, they’ll make you feel bad about it. The scheduling there is horrible and even though they “follow” your availability, they are CONSTANTLY CALLING YOU on your days off. In reality, it’s like you never leave the workplace even once you step out of the store. Management is catty and disorganized. Store managers don’t have any real power, only your regional does, so they are the ones to contact for any issues you have with scheduling. They also watch you like hawks; if any mistakes are made, they call you out either publicly or on one of the million WhatsApp groups you’re in. As you can probably tell already, scheduling is abysmal. Very often the regional manager would change the schedules mid-week and give you no time to cancel or rearr
Retail Assistant Manager | West, TX | 16 Nov 2020
Easy profit model insulated from hilarious incompetence
Understand that their stores are set up so that the associates are barely necessary. You hang jewelry more or less randomly on the display fixtures, scan the barcodes at the register, and count back change. The sooner you accept that all the other stuff is to make themselves feel important, and that they can have a staff turnover rate of 95% every 48 hours, and not lose a cent of business, the sooner you’ll stop taking stuff personally. Every day you must copy by hand into the store diary the same information that’s available on the company’s internaldigital app. Set the KPI targets for the day. Keep track of your progress every hour on the hour, and compare it to the same day’s hourly performance last year, to motivate you. Set sales goals for your hourly noncomissioned associates, to motivate them. Update the entire sales floor every week, including signage updates, minimal changes to planograms which never are, and removing long lists of styles to and from different ranges. Process boxes of shipment, which contain hundreds of individually bagged items each, before you get more boxes in. There will always be six boxes to process to start with. You will receive two to three boxes every two to three days. So you have roughly 2,500 to 3,000 items to remove from their individual plastic bags and put away. You are not allowed to “rummage” or “sort” the shipment, as they do at literally all other retailers everywhere, because upper management is convinced this wastes t
ProsYou’ll put up with a lot of nonsense to get the jewelry you want.
ConsI’ll gladly trade with other reviewers crying about being overscheduled, because I’m a grown-up with bills to pay.
Store Manager | Minneapolis, MN | 23 Oct 2020
I don’t even know where to start
This is going to be long but trust me you will want to read this before thinking about working for this company I absolutely loved the women I worked with they were all amazing individuals hard workers driven but sold on the “ Lovisa culture” emphasis on the first syllable of the second word . My training was minimal I could barely work the register at the end of it and the diary’s instructions are non existent confusing and skip crucial steps I have worked at every major department store as a lease department manager and can navigate them all so for me to say a register is confusing is no small feat . Now to the nitty gritty their “ business model “ Daily you and all of your employees are expected to do the store numbers by hand to “ understand “ the business itself that would not be a problem if not for all the other things expected . It’s all regimented to a T and bright colorful artwork is a part of it yes they expect you to make it look pretty and you take pictures of it and send it to a group chat . You fill out bank sheets daily again a unnecessary step that a receipt stapled to said paper would suffice . Store managers all have Sunday and Monday off sounds like a dream right ? Set days off one a weekend day It’s not because on Tuesday you receive your action plan and are generally expected to execute on average 3-6 planograms plus a stock correction factor the random inventory in within a three day period . You submit pictures as they are finished and are in
ProsGreat discount but I won’t sell my soul for 50% off
ConsEverything from the moment you start
Store Manager | South Yorkshire | 22 Dec 2019
The worst company I’ve ever worked for! Don’t put yourself through it
Going to make this so easy to read so you can clearly see why to never work for this company: - Expected hours over Christmas we’re until 11pm Christmas Eve and 7am - 10pm Boxing Day. These were non negotiable and if you didn’t like it you were told to leave. Christmas rotas still haven’t been sent out either with just over 2 weeks to go so people can’t make plans. The company just use you and make you feel undervalued. - Pay was almost always wrong. Was massively underpaid (by over £500) for a holiday I booked off with work months in advance because I didn’t have enough holiday left and when I tried contacting payroll (twice) I have still heard nothing - On the topic of holidays, you have to actually accrue them here, your not just given your set hours or days you can take and then have to pay them back if you leave the company and have taken too many. You have to actually have the hours before you take them and then the hours are only taken off your holiday allowance once you’ve gone not once you’ve booked it off. I’ve never seen anything so stupid. If you want to go on holiday in April at any time then it would just have to be unpaid. - Left on your own a lot to work, sometimes full days on your own, and no matter how hard you try to serve and get all the jobs and updates done it’s impossible because there’s always so much, too much to do and serve and pierce etc. And you get made to feel awful and that your not doing enough even though they don’t provide the hours
Stylist | White City | 30 Sept 2018
Overall stressful
For a jewellery store that isn’t a designer brand they want you to treat it like one which can become so stressful for no reason. Management is poor along with communication and sorting out rotas. I never got the days I wanted and you’d have to work long hours sometimes even till 1:30am for sale and stock days. The managers continuously watch you and tire you out, forcing you to speak to every customer and coming off the tills straight after you are done serving. I was constantly pestered about this even when the shop was not busy and I felt uncomfortable with managers watching and being VERY extra for no apparent reason. I started to hate the job within weeks which I was warned about when I started from other team members. It was clear that even though the staff were friendly they all hated working there and as I continued to work there as new people arrived they were soon complaining about wanting to leave. You aren’t allowed to leave the store until the whole place is sorted out which can become such a nightmare and you had to send pictures to the group chat of the store cleaned. Cashing up was a long and complicated process which could be much simpler. If you think you are simply signing up to just sell jewellery I’m here to tell you it’s not that at all. Take it from me, go and work somewhere else because this brand’s attitude towards employees is ridiculous and even though the pay is reasonable we should’ve been getting paid way more for the amount of work we do. Save
ProsPay is okay
ConsPoor communication, stressful, long hours
Sales Associate | Roseville, CA | 15 Feb 2022
Loyalty to employees is not a thing here
Considering the amount of work loads that needs to be done on a day, there were times I felt like a manager, key holder, stock associate, and sales associate! I applied as an SA and was astounded at the poor treatment I received working here. There were days I was left alone in the store for long periods of time, I wasn’t able to take my breaks or use the restroom. And if a customer wanted a piercing done, I was not able to do cashier duties, which ended up causing long lines to form and customers becoming impatient. There is definitely a high warrant for employees to promote “add-ons” and piercings, especially from regionals, but with no incentive for me involved, it almost felt pointless to put so much work into it. And although they hand you a key to the store and ask that you open and close, sometimes by yourself which is difficult especially on busy days, you are not considered a key holder, you’re still an SA. That seems in violation of work ethics, since you end up not being properly compensated for the duties/responsibilities given. I did end up growing quite fond of my coworkers and the store managers. We always looked out for each other and I felt most included here then other stores I’ve worked before. If this company, especially my store location, wishes to improve: raises, proper job titles, commission base, increasing hours, and hiring work will make this place so much more efficient. There were also times I had altercations with customers over our policie

Questions And Answers about lovisa

How old must you be to work at Lovisa?
Asked 3 Feb 2018
Maybe 15 to 16 years old...
Answered 10 June 2019
Maybe at least 21 y/o
Answered 2 Apr 2019
Why do/did you like working at lovisa?
Asked 1 Feb 2018
I love my manager and she always try’s to help and listen! Mostly good customers
Answered 27 Feb 2019
Got to Style Myself With All the Beautiful Accesories And styling Customer
Answered 1 June 2018
How long does it take for lovisa to get back to you after a job interview with them?
Asked 3 Oct 2017
2 weeks after
Answered 9 Aug 2018
For me I got the call the same day I had the face-to-face interview, it could be different now though. Good luck!
Answered 9 Jan 2018
Does lovisa require a background check? What kind of background check does lovisa do?
Asked 3 July 2017
Police check I believe
Answered 4 Feb 2019
No I don't think it does.
Answered 14 Oct 2018
What are the working hours at lovisa?
Asked 3 July 2017
My hours vary each week, but my shifts are mostly 3-5 hours long and i get about 4-5 shifts a week
Answered 21 Mar 2021
3 Hours a week
Answered 10 May 2018