A great starting point, but not a place to thrive at the moment
I started at TRS as a casual at a store in Victoria, before becoming part time and eventually a part time manager, who would run the store where suitable.
In the beginning, the culture of the store, the camaraderie of the team, was great for the first five or so years of my tenure. There seemed to be more flexibility and awareness of frontline staff from senior stakeholders in the company.
When the company started to struggle financially, the culture of the store/region/company started to take a turn for the worse and gradually declined. As such there was a ridiculously high turnover of store management due to the pressure, low resources and high standards set in the region at the time.
You'll get your usually difficult, out of touch management as per standard in the retail industry, but at the time, having another new store manager who showed sociopathic tendencies didn't help matters.
Unfortunately all this had a trickle down effect and I found that the place was not the same and had changed immensely since when I first started. Won't go into details for obvious reasons, but during this period some casuals and full time staff were treated terribly, both personally and professionally.
TRS is a great place to start out and build your capacity and skills, especially if it is a first job. A competent and empathetic management team can make or break a store and can have a huge difference. I have made many friends from TRS and look back at most of my time there v
ProsReasonable pay, smaller team allows you to build more meaningful relationships
ConsAt times a lack of professionalism and toxic culture can hurt
Productive work place, with flexible work hours to suit you
A simple day at work would include the following tasks
- Operating a register
- Filling and stocking shelves
- Greeting costumers
- Providing customer service
- Answering telephones
- Rubbish disposal
- Serving customers and dealing with money
- Working efficiently as a team
- Tiding and cleaning of shelves
- Sweeping floor
- Returning products to the right place.
What I've learnt from The reject Shop is the ability to do tasks quickly and efficiently to the best of my ability. Also the ability to work well in a team environment. The ability to work independently and how to provide customer service.
The management team at The Reject Shop are helpful and reliable always answering any questions if you have them and giving you help if you need it.
The co-workers make the job fun as its good to be around a young group of people that make the day a lot more enjoyable. Also hard working and able to work in a team environment.
The hardest part of the job was making sure that everything is done before or on time and it was done perfectly so the standard of the shop didn't drop.
The most enjoyable part of the job is working with a good bunch of people and also making customers happy and providing good customer service.
A typical day at work would consist of marking down prices on reduced items, serving customers with a smile, filling stock in aisles, answering customer calls and labeling stock on aisles.
I have learned many skills such as handling money with care and using a cash register, loading stock correctly, holding heavy stock correctly, OH & S rules, quick and efficient interactions with customers and making quick decisions to keep the work going smoothly and well-organised.
Management is well-organised. Strong, competent and professional.
The co-workers are all friendly and will always lend a hand.
The hardest part of the job would be dealing with rude and possibly dangerous customers. It does bring a damper on the day but in all seriousness, it happens frequently in this area. So a strong willed and calm mind is necessary in these incidents.
The most enjoyable part of the job is letting the customer leave happily and with a smile. It is an utmost joy to see them leave with a more cheerful attitude because of your service towards them.
ProsHour lunches, friendly co-workers.
ConsCan get very tiring working long and busy hours on your feet.
Genuinely the worst company I have ever had the misfortune of working for. They truly could not care less about you, your health, or your success. Told my Area Manager countless times that my position was causing my mental health to deteriorate and not once did she provide any effective help. They consistently add on tasks to your everyday workload (which is too much in itself) and do not provide wages to cover it, let alone increase your salary. You can expect to work copious amounts of overtime every day with no acknowledgement. Don't even bother to do a good job because you won't get recognised or appreciated for it, and your bosses will not hesitate to point out what you HAVEN'T done as opposed to what you HAVE done. Honestly, if I can deter at least one person from working here then I will sleep better at night. The Reject Shop is the worst possible retail space to work in. I wish I did not have to give it more than zero stars.
ProsIf you're lucky to have a good team. Otherwise none.
ConsLong hours, demanding workload, little to no rewards, if you're stuck with a bad team then bad luck. No support from Area Managers
A typical day at TRS would be splitting the pallets, loading the trolleys and getting the stock out, or working the stock on the overheads, ticketing products both new and old stock, serving customers with exceptional customer service skills.
At the end of each day in the last hour or two our team will start recovery (meaning that we clean the store going through everything aisle per aisle ensuring that all stock is in its rightful place, ticketing is correct, no loose stock) any loose stock found goes in a basket up the front ready to be returned.
A staff member will start sorting through all the baskets and then we end up with wastage/mark-downs/theft etc.
Since working with TRS I have developed strong communication skills, improved on my leadership skills, and have learnt to work independently in my own section. Prior to working at TRS I was always unsure and doubting my capability. I have learnt how to merchandise, work with promotion, use an RF, check inventory and even take pride in my work.
Extremely busy days filled with very satisfying results.
I looked after the daily needs and rostering of up to 200 Distribution Staff regarding Annual Leave, RDO's, ADO's, Sick Leave etc.
I absolutely loved hiring the seasonal (of up to 100 every year) staff and giving them the opportunity to work in a safe and friendly work environment, with great conditions and a great pay rate.
I have learned that we are all the same, but come in different packaging. If you take the time to ask questions, you can see inside a person and see who they really are. Then you can sit back and reap the rewards knowing you have a great team you are working with.
The Management Team are a fantastic bunch, they really care about their staff and are always looking for ways in making a better, safer work environment.
The hardest time for me was making the decision to move on after 20 years.
I would thoroughly recommend this as a great place to work.
All about share holder satisfaction at the cost of managers.
Since the start of 2021, I have seen staff go from 4 to 2 everyday across most stores. The work load on management has increased, with basically 1 manager left to work loads, finish morning tasks, receive deliveries, while the other manager is left busy on registers for the majority of their shift. Stores are suffering, customers are complaining more, but cutting wages to show they are making huge deceptive profits to satisfy shareholders at cost to staff and customers is more important now. Best stay away, as the company is unrealistic in their expectations of staff and mangers are more slaves than valued employees. A lot of managers are working overtime now off the books to get on top of things. This is why there is a high turnover of store management.
ConsExcessive unpaid overtime, excessive work demands, no time for breaks and little for lunch if your in management.
I worked at this company for 2 years and found they really lacked in loyalty. They would bombard you with hours one week and then the next month or so you'd be without work/income. I tried to juggle work and uni; it was difficult. I would give up going to a lecture at uni to cover a shift they were desperate for someone to cover and they'd never appreciate your effort or hard work. The area manager came in once and told my store manager that he's never seen the registers so neatly kept and well managed how I had run then; yet she still would nitpick at my work and always have an excuse not to roster me. Plain and simple, I had gotten too old and my wage was too high so they hired lots of younger kids and gave them all the shifts. The only good things is the people you work with (besides management) are awesome and lifetime friends, and the pay is probably the best you could find.
Fun workplace, did provide fast workplace experience.
Overall, it was a really good company to work for. From a fast pace working environment to supervising and leading a team this company provided the most experience in terms of hard work and looking after a large store.
I was also quite impressed with the board of directors of the company as they would often come in to check out the store and provide feedback whether it being good or bad. This showed to me that they aren't just sitting behind a desk looking at numbers but they want a first hand look at how the company is being run from store to store. That would have to be best thing about this company.
The reason why i left the company would be best explained in person.
ProsProvided great experience in working for a fast pace environment.
ConsBudgets were quite low leading to very few people working at a time in quite a large store.
Working at The Reject Shop allowed me to continuously stay busy by serving/assisting customers, answering the phones, recovering the store, and also merchandising the store and putting the stock out. I have learned how to properly merchandise the store by categorising everything, use proper phone manner, and develop/enhance my customer service skills. Working at the Reject Shop has allowed me to make new friends who I now consider to be some of the closest I have. The hardest part of the job in my opinion is bringing the palettes up and being on my feet for approximately 10 hours. However, the most enjoyable part of the job is merchandising and putting all the stock out, and working with my co-workers.
ProsWorking with a warm and friendly team
ConsStanding for approx. 10 hours.
Questions And Answers about The Reject Shop
If you were to leave The Reject Shop, what would be the reason?
Asked 11 Jan 2018
The toxic managers and bad pay
Answered 20 Sept 2021
Worked for the company for 7 years still a casual leave because promises that are made that never fall through and lack of support
Answered 12 Sept 2021
What is the interview process like at The Reject Shop?
Asked 23 May 2017
I applied then a week after i got a call to go in for a interview the next day
Answered 8 Aug 2021
Interview process for Management is:
-Phone screen by HR
-Face to face with Area Manager at our store
Team member interview process is a face to face interview with the Store Manager.
Answered 23 Apr 2018
What are the benefits and perks of working at The Reject Shop?
Asked 15 Apr 2017
Benefits include a fun working environment, develop your retail career and 15% staff discount.
Answered 23 Apr 2018
Answered 28 Nov 2017
Why do/did you like working at The Reject Shop?
Asked 23 May 2017
I liked working at The Reject Shop because it was a close location to home, it was an easy going environment and i enjoyed the company of friendly staff.
Answered 9 Dec 2018
I enjoy working there cause there is always lots of things to do, fast paced discount variety store. Enjoy being apart of a team.
Answered 6 Jan 2018
What should you wear to an interview at The Reject Shop?