I worked in an outlet store and it was a great first introduction to fashion retail!
The KPIs are super unrealistic, and if you aren’t comfortable pushing sales, it probably won’t be fun for you at all.
Everyone is casual besides the managers and this makes hours and pay really unreliable. Some weeks you could work five shifts, and the next week only one. It makes keeping up a social life hard because you often don’t have much disposable income and most days I wasn’t working I tried to keep clear in the possibility I might get called in. Like even if I had just worked six days in a row, I would still try to keep the following day free because what if the week after I only got one shift? The pay itself is really good though, and you get penalty rates as well.
If you are hired as a Christmas casual, do not expect to be kept on afterwards. They only hire Christmas casuals because they need all team members in store to work Boxing Day, in addition to extra staff they’re able to call in during the Christmas week itself based on sales. You’re likely to get one shift a week until Christmas, but you’ll probably be confused each time you work because of how little time you spend in the store. But this is an ideal job over Christmas if you’re looking for a second job or are a teenager with little financial needs.
I guess it’s true for most fashion retail, but the girls my store personally hired were all skinny, white Instagram-model types who always wore revealing clothes like yoga
ProsBrilliant pay and penalty rates, fun work environment
Fun and fast-paced environment- bubbly and friendly atmosphere
a typical day at work consists of signing on, greeting customers at the door, asking if you can be of any assistance on the shop floor or change rooms, converse confidently with the customers and make them feel relaxed, creating relationships that will shape their experience in the store.
multi-tasking and rotating between the basic tasks such as change rooms and managing stock theft, signing for deliveries and preparing the items to be put on the shop floor, changing mannequin outfits, relocating stock on the shop floor (visual merchandising) assisting customers with various styles, sizes and colours, processing sales on the register, and cleaning the store (picking up dropped garments, taking the rubbish to the bins, sweeping, vacuuming, washing windows and cleaning mirrors, spot mopping the floor, clearing change rooms and return rack, maintaining the stores appearance by keeping clothing racks neat and in size, colour and style order).
what i've learned working at supre over the last 2+ years has boosted confidence when talking to strangers, i have grown more assured, and less clumsy when offering help, and becoming part of this close-knit franchise i have developed life-long friends and experiences.
my co-workers and i bounce positively off each other, when someone is unsure of how to go about a specific incident it is often we have each other to help us guide one another other in the right direction, whilst maintaining a positive and friendly environment- creating an
All about Girl Power, supportive work environment and team, and awesome music!!
Supre taught me the true value of good customer service, that it's not just about "work", or looking at the clock wondering if your shift is finished, but good customer service is like therapy: putting yourself in the customer's shoes and then always being willing to go the extra mile to help anyone and everyone that walks in the store. Good customer service is about truly connecting with people so as to understand their needs accurately and then be able to address those needs effortlessly, not in a mechanical/robotic way, but in a fluid way, doing what comes to you naturally and being authentic and being the best you (personally and professionally) so that you can help the client the best way possible. There is a feeling of true fulfilment when you help a young mother find a very stylish outfit for her first night out with her girls, and when she says "omg, thank you so much!", it's more than just work, it's a rewarding experience and it makes you value what you do so much more knowing how much value you create for others by the service you render and that alone makes you hungry to improve and become the most badass sales assistant ever. One of the things I also really enjoyed at Supre was the culture of self-expression: I really valued the fact that all of us could each take the same set of clothing items and style them in completely different ways that expressed who we are as individuals and we could feel so comfortable in our skin and shine in our own right as like a tru
I have worked under two division brands within this company previously and I can say for certain it's the most disgustingly run organisation with a high turnover rate of employees from both a Managerial position and those who work as casuals.
They do not reward their employees or acknowledge them for their efforts when meeting or exceeding KPI/Sales targets and the constant VM (Visual Merchandise) updates to the stores is a complete hinderance.
People who say they've enjoyed their time working for this company are kidding themselves. Like most retail workplaces, there are PERSONALITIES and politics - and this overall COG brand is no exception.
You're guaranteed to:
- Not have genuine support by management (at various levels)
- They operate like a cult and treat casuals like dirt (favouritism with employees - an obvious example for shifts)
- The overall work vibe + environment is fake and demanding from an internal and external point of view
I highly discourage people from applying for Cotton On Group and any of their brand divisions.
Making note of their high turnover rate with staff - it's absolutely abysmal. People don't even last because it's unrewarding and pushy. Lack of consideration completely to support employees and their concerns.
If you're applying for a casual - good luck, shifts are dependent on either business needs, manager favouritism and generally its a bare minimum of 3 hour shifts for an entire week.
If you're a full-time Manager o
ConsLaughable shift hours and amount of shifts given, personalities, lower-upper management, VM updates, work culture
I worked at COG for a handful of years. I enjoy customer service roles and fashion retail and I did enjoy this job for a good couple of years. It's ideally perfect for someone studying in my opinion due to hrs, flexibility and the discount. However, here are some basic facts:
1) The management was below average (and we'd had a few!) and would pit us against each other by choosing obvious favorites. Ego's would form and people would become bossy, etc. All for hrs. Our store was a VERY toxic workplace and I've heard the same from other stores. Myself and quite seriously everyone I worked with has stories of us going home in tear and often at work too.
2) It isn't fair. You don' get hrs based off your skills or availability, it's straight up favoritism.
3) The targets and KPI'S are usually very un-reachable and the pressure is REAL. I do feel bad for store managers here, the pressure does come from above them - but the way it was handled was always shocking. The day to day tasks though, are not tough. Greet customers, chat, fold, steam, hang, scan.
4) You will never get promoted, no matter what. Trust me. If one does, they stay in middle mgmt for years and drop out of uni.
5) The other casuals are amazing. I have made lifelong friends. I am so grateful for the job for bringing me that.
6) COG pay fairly and the discount is great. This is perfect if you need 10-15 hrs a week and have other things on your horizon and can take on or ignore the bitchiness.
7) There were
Replenishmant / Inventory | Lara VIC | 13 June 2015
Former employee 7 plus years Lara Warehouse
Gave this company over 7 years of hard, honest work.
Worked public holidays, overtime and any shift they needed me to work. For what?
From day 1 I have never been trained in any role - I hit the ground running and learnt as I went along.
To be constantly harassed and bullied and discriminated against.
Bullies taking pot shots at fellow workers. They know they can get away with it. Formal complaints land on deaf ears.
Being told to sell out customer orders when it is available but the manager wont let us do our jobs properly.
In online one day I was forced to short sell 200 customer orders. I refused but they ignored me and wondered why the customers rang in complaining. Entering customer orders on system as being sent when they are still being packed - just to meet daily Kpi. The order turn around should be 48 hours - it is closer to 5 days.
The only way to be promoted is to play sport, be related or friends with someone high up, or be a male.
Dumb young new workers being promoted above those with experience and having the nerve to ask those experienced in role to train them. Then they think they can stand around and do nothing but talk to each other.
Managers that are friends or family of company owner. That is the only reason they became managers.
This company is a joke. It made me into a person that I did not like and I was always frustrated with their attitude towards workers. We were a number and our opinion or work values meant nothing. I am so glad I resign
Pros50 % off staff card - if you get one and if it will work for you
Conslow pay, bullying, lazy workers, no training, dimwit managers ......
I really enjoyed working at the Cotton On Group, it was an easy but rewarding job. I was on the registers a lot, scanning and bagging items and then other times just fixing things up on the shop floor. The only thing that some people might find annoying is you have to ask 3 things to customers at the counter:
1. if they want a WAP (with any purchase) item for $5, and if they say no, you have to explain features/benefits and try and convince them to buy one
2. if they are a member of cotton on perks and if not, you need to try and sign them up
3. If they want to donate to the cotton on foundation by buying any of the charity items
It's a lot to have to say especially when most customers just say 'no, no, no" and get really agitated when you try to sell them stuff they don't want. Not to mention there is pressure from managers to sell add-ons and a lot of competition between the stores. You do get used to it though.
Another downside - I was employed as a Christmas Casual, and there were way too many other christmas casuals, meaning there wasn't a lot of shifts to go around. I was only rostered on for about 2 shifts the whole of December. Luckily, I was able to grab extra shifts and take on cover shifts to work more, otherwise it is disgusting how little work we actually get. I was devastated about not being kept on too, considering how hard i worked to achieve the KPIs and always saying yes to extra shifts. So just keep that in mind if you apply there for Christmas.
A typical day at work consists of nonstop customer service. Customer service is our main priority, the customer needs 100% satisfaction with the service. During my time there i have learned how to use a cash register, also I have recently learn how to cash up the till at the end of the day. The team i work with is one of the most amazing workplace environments to be in, I enjoy working with each and every person there as they are all very friendly and wonderful people to work with. One of the hardest parts of the jobs are catching shoplifters, approaching someone who has stolen from the store is a very scary experience. I have learned speaking to them with a nice approach works. Guaranteed they aren't always going to cooperate with us so genuinely we try to call the Police and Security as quickly as possible. My most enjoyable part of my job is being able to see a customer love what they are purchasing. It is a good satisfaction when you see a customer leave the store with great self confidence about themselves because you helped them choose their outfit. Also seeing people who struggle with choosing clothes for their size finding the right clothes that show off their best assets of their bodies.
Cotton On is a really active place to work. There is always something to do, which should come as no surprise due to it being retail. A typical day at work would be greeting customers and helping them out if they can't find something or have a question about the sales. I learned a lot while working there, especially about how to solve problems and also being a customer myself that I should always think about the staff while shopping because customers don't see what happens when no one is looking. Management is amazing and very precise, they always want you to be comfortable and happy about the job and they want to make sure that your enjoying your work which is important. My co-workers are really amazing people, they are always there to help out if your stuck or need something. They are always looking out for you and making sure that everyone is getting their breaks and staying happy and enjoying work. The most enjoyable part of the job is when I make a customer smile. I love it when I can help them out and they walk away saying "wow, she was so helpful" or I when I know the answer to a question, that also makes my day.
I did enjoy my job. Although I do think the expectations were ridiculously high in store, From budgets to getting daily tasks, getting everything done almost seemed impossible to achieve! Higher management weren't very pleasant either. It seems to me like their culture was "treat em mean keep em keen" and sadly a lot of Australian retail business's operate that way which is completely wrong! It just doesn't make employees very enthusiastic to come to work everyday when your not getting rewarded for the fantastic job you have been doing, every day it's picking at something new.
Training was terrible and I learnt absolutely nothing because my trainer was as intelligent as a squirrel
In store casuals were not trained properly as the store manager was just too lazy to properly train them.
with all of the blood, sweat, stress and tears you put in the job, in the end the good money really isnt even worth it.
and you'll never get promoted, just saying!
With the right management I think cotton on group would have an amazing reputation. But sadly the company is just not living up to the company values in which they set so high fore themselves.
Oh well, better luck next time CO.
Cotton On has a long list of values. But they are purely for show. Especially during Covid they put people last and refuse to accommodate teams with necessary PPE or safety support. To save money hours were cut leaving a manager or associate a line for several hours. Higher ups come in and tout values that they expect the managers to uphold without upholding themselves. There is not integrity or ethics in the way the Corp managers work. The expectations are high for hourly staff with more and more work gets piled on as workers hours are cut and people continue to get sick.
Many employees have gotten sick from working with sick colleagues or from customers but management instead focuses on low traffic and sales and how to improve those areas. Instead of closing stores when staff is sick they pull managers/staff from other stores to cover in stores that are never sanitized. Also HR refuses to act ethically in ensuring that store managers are not letting sick employees work.
Recently store hours were reduced, this was due to traffic being low and staff being in store and not having customers making purchases. This has resulted in full time employees not being able to work full 40hrs.
I would not recommend this company. Like their products- they appear to be of good quality only to fall apart very quickly. Beware- you will be offered great work life balance, but it comes at a price which is stress from having limited time to get an overwhelming amount of tasks done. Also upper
ProsGreat Discount, lax dress code, work life balance
ConsCorp mgmt is not supportive, no recognition or praise, expectations constantly raised without support
Overall, Cotton On was an okay place to work until covid. Management caused a cluster of cases at our location pre-vaccine by mishandling covid protocols, and HR did not care and actively hushed us when anyone complained about it - our manager would tell us not to wipe down counters between customers because it “scared the guests”, rarely enforced social distancing, and came to work sick, taking her mask off to cough. After the few friends I had at work left due to these conditions, I truly felt like no one cared at all about me, despite being with the team longer than anyone else and being one of the better workers. They also would rather hire outside for keyholders than promote perfectly good employees that had worked there for over a year and were frankly more qualified than the new hires. The environment was very catty and felt like high school all over again, with people talking behind others backs (including managers) rather than actually encouraging employees to do better. They would rank everyone’s performance on register each week, but certain managers would hop on register only when they knew the customers would boost their numbers so they could outrank others, and some employees would end up on the “bottom” because they would be stuck on the floor doing the actual work that others couldn’t do correctly and were only given the slow shifts to work register. The workload wasn’t too bad and the pay was what you’d expect for an entry level retail position, but I don’t t
Proseasy workload, good discount (50% off with a few special 75% offs every few months)
They claim to be people first, but really they mean CORPORATE employees first.
I found it challenging when people would come out an "support" my store, but couldn't arrange to get things done. They didn't have the money for it, was the gist of the answers I would receive. However, they did have the money to take the leadership team to Disneyland.
There was an actual day we had to open later in the store because we had a whole section of a wall fall down. "luckily it didn't happen when we were open" or maybe it shouldn't have happened at all. They were in such a hurry to open the store and make money that little effort went into the construction of the building at all.
I had a Visual leader come out to help me learn visuals according to Cotton On standards, but she really only wanted to come in early on her own and have me do the grunt work/mess she created.
They were unapproachable and I was made to feel irrelevent in the store, while they were frequently heard making negative comments about me, by my staff. My business was over exceeding its goals, but only because I was way invested in what I wanted to accomplish. It's disappointing the turn over and lack of training and total disrespect they have for their employees. I had high hopes for this company when I started. Such an incredible disappointment.
As a Store Manager, we were supposed to be able to approve timecards, etc. Mine always showed me locked, which was baffling to anyone trying to show me how to edit my time. My DM complained about her frustration and nobody knew how to fix the pro
where do I begin...I was so excited that a new company was coming to the area, I had heard and such great things about the product, I did my research on their website and their values were something I was looking for in a new company. as a very successful retail manager I came with tons of experience both on the operation and visual end, little did I know I was hired as a "glorified sales associate" the company does all the hiring and recruiting, human resources consists of one person that seems to handle everything for the entire company...I was expected to run an entire store on my own from fitting room to shipment ringing out customers while still maintaining a high level of customer service all while executing visual merchandising updates that came in on a daily basis, all done by one person...meal and rest periods are non existent! I was lucky to get a full break...the district manager would micro manage everything...she had no clue what was going on half the time...unrealistic goals and expectations were set..when expressing my concerns her reaponse was "this is the way it's always been done" wow! the funny thing is she is no longer with the company..I'm sure age left for the same reasons...it's just a horrible situation...I do not recommend this company...the need to get a lot of stuff together...like their pos system...the first few weeks I was open I was only able to ring out cash transactions because their register system is a disaster...and only 2 people handle IT
Conshuman resources, senior management. understaffing, no payroll...the list is endless
Questions And Answers about The Cotton On Group
When working as a Christmas Casual, how many hours per week could you expect to work?
Asked 19 Sept 2017
3-15 per week
Answered 23 Apr 2019
Depends on your sales and KPI's so can vary from 3hrs to 38hrs a week!
Answered 8 Apr 2019
Is the training good? Cash registers etc...
Asked 3 Apr 2017
I think it's more online videos than on hand experience behind point of sale
Answered 8 Apr 2019
Online training provided
Answered 25 Feb 2019
What are the benefits and perks of working at The Cotton On Group?
Asked 30 Jan 2018
50% Off and the friends you meet
Answered 13 Feb 2019
You get half price on full items at any one of the 7 brands; Cotton On, Cotton On Kids, Cotton On Body, Typo, Ruby, Factorie and Supre
Answered 16 Dec 2018
How long does it take to get hired from start to finish at The Cotton On Group? What are the steps along the way?
Asked 2 Apr 2017
When you know someone
Answered 13 Oct 2018
You too go on line to there Website and follow the steps.
Answered 17 Sept 2017
What is the interview process like at The Cotton On Group?
Asked 2 Apr 2017
Simple, you have a couple of question to answer on line then you get called for one on one interview.
Answered 16 Dec 2018
Awkward, they made me stand up in front of the store, interview was standing on the spot so it was even hard to concentrate with people passing by in the mall staring at us.