Working at Spotless: Company Overview and Reviews in Australia

277 reviews
Spotless, AU Ratings
Average rating of 277 reviews on Indeed
3.4Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
Consulting and Business Services

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Salary Satisfaction
Of the employees are satisfied about their pay, in Australia
Based on 196 reviews

Spotless Reviews

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Overall Reviews at Spotless

| New South Wales | 2 July 2019
It's a job but don't expect high things from Spotless
Over 6 years experience in one of the Spotless Laundry plant in NSW (wont name the exact location either) No longer there had enough of its backward ways .. Online induction before starting the employment is really good but seeing the plant and how it runs and looks can not back up the Online Induction at all , very misleading as they expect people to take up around 30 to 40mins to do the induction and Q&A and expect high expectations when it looks totally the opposite... Pay Rates over the laundry plants in NSW are all different ,so some plants are paid more then other plants , very disturbing and not fair to the ones paid lower rates to others for doing the same work in the same job titles. Hourly rates are very low. OH&S and the environment in the plant is poorly executed even when reported , heat factor major problem year after year nothing gets done , Machinery poorly maintained , Maintenance workers act like plant bosses and hurl orders around and so on(well more head of Maintenance) , over all as I said earlier the online Induction is false to what happens inside the plant.. Management gets 5 stars for sitting on there hands and doing nothing , The budget is all there worried about , People get there hours cut , days taken off so they can stay under budget but it's Management that's the problem , bad communication , no compassion for the employees or working environment they work in and around them. Employees pays are short every week even with over time
ProsMeet Awesome people some for life ..
ConsPay, Management, Enviroment, favourtism, shifts, Communication, under qualified Management
Room Service Server | Nebo QLD | 17 Jan 2016
They have potential to be a great employer if they view there staff as people not numbers
Spotless has just taken over my site our job security has gone out the window as my job has gone from full time to casual and we get much less pay but the casual pay is closer to what I need for my family to survive but if I was to go full time my take home income would be much less and would match what our family would get if we were to go on centerlink. We are expected to do a 6 man job with less staff sometimes with only 2 or 3 of us and less pay in the same amount of time. I don't mind the extra work or pressure but when your under valued that way it doesn't make for a positive work place. The quality of food out there was good at first when they had no limit to the food budget but now I mostly buy my own food and take it out as there meals are not satisfactory. Our job is high risk but we don't get any danger money for working in the pits I get paid the same as someone working in the kitchen but I just accept that as I do like my job and I feel that I'm just lucky to have a job in the first place with the way things are out there now. We keep loosing staff and team mates I feel we are not appreciated for what we do how ever I choose this job and enjoy the work I have chosen this line of work to be a better provider my wife and daughter who I don't see for a week or more at a time but my income has just dropped again and it doesn't look like Im getting extra pay for working public holidays but Im still looking into this. I think the company can make alot of improvement's
Laundry Attendant | New South Wales | 22 Mar 2015
Good starting job
A typical day at work for me is usually a constantly busy day. From morning to evening it is full on with packing and getting all the necessary equipment I need to carry on with a full day at work. Since being at Spotless. I have learnt a lot of new skills to do with sterilizing and packing. I had no experience whatsoever coming into this position but over the course of the year I have learnt a variety of different skills, from the different types of folds for certain hospitals, to different ways of packing trolleys depending on hospital preference. At Spotless, I am under an amazing supervisor, who teaches me all the things I need to know in order to get the work out efficiently to customers. All the questions and things I need to understand are always explained and demonstrated in a way that I the employee can understand, she is great to work with and I am very lucky to have someone like her for my first job here in Australia. My co-workers are a team in every sense of the word. we work together, help each other with orders and complete tasks together whether we are assigned that task or not. I work with a funny bunch of ladies, theres is never a dull moment in our room. The hardest part of my job i would have to say, would be the long hours i work. Although i don't mind the hardwork. I would love to go home early every now and then. The most enjoyable part of my job, is that I get to work at my own pace, yes orders are due out every hour of the day and we are alwa
Prosworking at my own pace
Conslong hours, being a casual worker
Analyst | St Kilda VIC | 28 May 2019
Great Learning Curve, poor work environment
Spotless is a great company to work for if you would like to gain experience in multiple fields within the one role. Most colleagues are lovely and supportive, however, management are more focused on cost cutting and minimising staff remuneration. I feel career development opportunities are available, but only if your manager or people in management are supportive of you and drive the process. The company structure is very top heavy where there are too many managers and not enough resources to effectively carry out tasks. It is not uncommon for key person dependencies to be prevalent across the business and to lose clients due to lack of support and failure to fulfil contractual obligations. Workplace culture and staff morale is in need of attention. When people resign, it is up to staff to organise a farewell card / gift and lunch our of their own pockets. Managers rarely take their staff out for lunch or even coffee. The priority is saving money at the expense of potentially losing key members of staff and creating a poor work environment. Back to the first point, Spotless is great to work for if you are keen to gain more experience in one or multiple service lines (facilities maintenance, catering, cleaning). I wouldn't recommend staying too long, as there are better opportunities elsewhere for career development, fair salary remuneration and work / life balance.
ProsLovely staff and colleagues
ConsPoor remuneration and limited career opportunities
Cleaner | Perth WA | 21 Dec 2014
always busy , very enjoyable, great work colleagues
my day could start as early as 4am and could finish as late as midnight. I am responsible for all areas within and outside around shopping center liason between management centre and spotless management. covering for staff is the hardest part of my job. I have to cover for them at a minutes notice regardless of my days off etc. I also have to liason wth project manager and tradies at this time as we are expanding the shopping center I have to be very flexible, I check all areas in the morning and clean the mall floors also supervising staff. send emails, to management fill spreadsheets, order stock , follow the loop rotation system, emptying of bins, cleaning windows,stainless steel and and toilets. usually I help with security on the weekends for closing the centerI organize the toolbox meeting once a week and also the rosters for the forth coming week, staff at this time advise me of their need for leave etc. The best and most enjoyable part of my job is the people I work with everyday and the clientele of the center.
Prosspotless, allowed me to take leave without pay for a long period to be with my partner here in Darwin.
Consvery long hours with poor machinery and not enough stock.
Manager | Sydney NSW | 24 July 2018
Inept Management With no regard for staff who are disposable
As a manager I feel I can comment on my colleagues and bosses. The lack of training and development in management has led to tradies and technical people becoming managers with no understanding of how to manage or communicate. The consultation is non-existent and the recruitment is based on nepotism and "yes-men/women". There is little to no strategic thought and profit increase is reduced to "no" to spending anything, even if it would increase revenue or decrease costs in the medium term. I have worked in many companies and at much higher levels, I would never have put up with such a destructive culture or approach. Unfortunately, I do not think the top management knows what goes on. The profitability could be increased with some simple changes but no one wants to know. The pay is terrible and is based on how well you suck up not your capability or contribution. The treatment of people is truly disgusting, the workforce are seen as disposable, and I would resign immediately if I could afford to.
ProsThe turnover is so high, you can always get a job - 60%pa!
Conslong hours, poor pay and conditions and treated like dirt by uneducated and untrained managers
Housekeeper | Queensland | 21 Aug 2015
The people you meet and work with are what keeps you there!
Hard work, over worked and under paid, they never have enough staff''cleaners are undervalued for the work that they do. Miners FIFO' however so are the staff that look after them and no disrespect to the miners. The wages that cleaners get are average compared to what miners get. Cleaners leave there families and loved ones behind to and are truly worked to the bone and not at all appreciated. The Big Companies make the profits from the efforts of Teams that are always under staffed to do the work that is required. These Companies also need to look at the floor plans as well as the man power to clean these facilities. I guarantee the ones who are above couldn't and wouldn't do it. There is only a few in Management that have done the hard yards. All Accountants and business managers should do the work for 3 months before taking these roles in these companies, then they may think twice about how they do things, especially when they never have the manning power to do the work. So I learned how big companies take advantage of there staff.
ProsThe friendships that you make.
ConsLong hours, and never enough staff
Account Officer | Victoria | 20 Sept 2018
HIGH TURNOVER of staff each year... No wonder!
Majority (a certain ethnic group) never greet the Minority (non ethnics) at start of workday. Yep.. it's that sort of culture at HQ Melbourne. Learn that this company is awful the moment you realise their 100+ year computer applications will make your life nasty, excuses upon excuses about cost$$ you will NEVER get updated computers. Ever. Managers and their sidekicks generally from same part of world, 'greed is good' behaviour, young, married with kids and full of 'want' to be Millionaires by the age of 40 yrs old. Hardest part of job is having to do the work of Majority (a certain ethnic group) who are always granted holidays whenever they want!! Most enjoyable part of job is going into tearoom to make a coffee and read newspaper and at end of day running out of front entrance in tears of relief another day is over.
ProsFree coffee, newspaper and stationery
ConsExtremely low salary. Management promotes favouritism. If you complain to HR, you will be considered 'guilty'. Worthiness is based on colour of skin, dark means you are superior. In a company that pushes the 'Diversity' agenda, how ironic that there is NO equality whatsoever!
Site Manager | Sydney NSW | 16 Mar 2017
Can be a good way to get in to the industry
The company seem to have lost their direction of late. The operations managers spend most of their time agonising over the fine details of food safety, and not enough time building relationships and creating new opportunities for the business. They're not willing to invest in critical equipment a lot of the time. Their financial strategy is to watch every dollar and the millions will take care of themselves, and keep the purse strings so tight that people can't do their jobs properly, which in turn damages the service that they're providing. Also giving away services at practically zero margin for fear of losing contacts. Stop micro managing your staff. You will get a lot more from them If you give them the room to own their job and take the responsibility for it. Take some risks and make the decisions at the right time to throw some money into projects that could be good. You never know, it could actually work.
ProsReasonable salary, good work colleges, good work life balance, varied tasks
ConsMicro managed, institutionalised ops managers, too much talk not enough action
Tradesman | Pilbara WA | 28 Jan 2015
only if your desperate
I worked for this company as a tradesman for 2 years. In that time I found it had a culture of bullying and intimidation, it is a company that does not comply with fair work Australia and even goes out of its way not to comply with its own EBA. It is managed by under achievers that earn marginally more than the tradesman and in some cases even less. If the managers were paid more money maybe some quality would come into the way the business is run. I have witnessed and been a victim of abuse at the hands of supervisors that can not do the job properly yet find every excuse to blame someone else. The jobs themselves are great, the rosters are also great the mental discomfort caused by incompetent managers that treat the staff with little more than contempt is a recipe for damage to your mental health. In saying all that if you needed a job go for it, you can do whatever you want every day because they really are that stupid.
Prosworking for idiots
Conshaving to listen to idiots
Cleaner | York | 11 Mar 2019
Great Company
Each team replenishes their cars with supplies and heads off to the first cleaning job with 2-3 people per car. Upon arriving at the first home, we park in the client’s driveway or call the client for access to underground visitor parking or we would enter the property with keys granted by the client. We unload our equipment and each person shares in carrying supplies into home. We knock and greet our client with excitement and warmth. We chat for one minute about the day’s cleaning expectations and the team leader delegates the team to separates rooms. When a team member finishes their room, we turn of the lights and shut the door behind us to ensure other members of staff know its a cleaned room then we would proceed to the next uncleaned room, or help other team members. Upon completion, the team leader walks through the cleaning tasks provided with the client as the other team members pack up by the door. Teams average 3 home cleaning jobs per day. Driving/parking time between jobs usually takes 30 minutes. After the last cleaning job, the driving member heads back to the office and drops off remaining staff at a train or bus station on the way.
Operations Manager | Taupo, Waikato | 3 Nov 2013
Productive and very challenging invironment
Problem solving and being proactive to ensure tasks and complaints from Clients were achieved by phone or email. Travel from Site to Site within the Central North Island delivering Cleaning products for Staff and recording Staff performance and inspection of Sites with Site Managers. (Quality Assessments) Ensuring both Client and Staff were happy. Learned Spotless Payroll system. Costings on new Contracts to grow the business. Support from Spotless Management was via phone or email due to the area Office located in Hamilton. Area Manager monthly visits to our Taupo Office for meetings. I considered all our staff as co-workers. Ensuring they were equip t with all the necessary tools/products to make their jobs easier/achievable. In return they performed well. Met some wonderful genuine people. Hardest part of the job was appealing to Management to better Staff environments, pay rates, hours, equipment and budget. Interaction with People from the floor up to Management.
ProsPositive feed back from Clients and Staff.
ConsLong hours and problem solving, keeping Staff and Clients happy

Questions And Answers about Spotless

Why did you leave your job at Spotless?
Asked 23 Mar 2017
Ability, Experience and a Strong Work Ethic count for nothing. Spotless Management love crawlers.
Answered 20 Oct 2020
No reason cause no work for availability for 3 years ..thank you
Answered 3 Aug 2019
How long does it take to get hired from start to finish at Spotless? What are the steps along the way?
Asked 22 May 2017
By being reliable and being a good cleaner
Answered 25 Feb 2019
Favouration my Spotless Operations manager doesn't leave the qualified cleaner with much hope.But I am Trying to fulfill a place in 2019.Failing which I will come back to make my point clear.Hope he will prove me wrong..Wayside Suburbs
Answered 17 Jan 2019
If you were to leave Spotless, what would be the reason?
Asked 24 July 2018
Toxic workplace, bullying by supervisors and management. Greedy managers spending zero on upkeep of machines and factory. Poor pay.
Answered 12 July 2020
To a better paying job
Answered 23 Apr 2019
What interview questions do they ask at Spotless?
Asked 21 Apr 2017
Work experience then a page of a few simple OHS questions. ie: what does the sign with a face wearing safety goggles mean.
Answered 10 Aug 2018
If your ready to be standing all day and foldin baby clothes and towels and blankets all hospital stuff
Answered 15 May 2018
What are the benefits and perks of working at Spotless?
Asked 21 Apr 2017
Constant refresher training mostly online in your own time.
Answered 10 Aug 2018
Ongoing useful training.
Answered 5 June 2018