Bad ownership from multiple owners, cant run a business doesn't pay super, was a struggle to get tax invoice, bully owner extremely rude and not nice to work with, always a struggle every day to complete tasks since everything was always broken such as fryers, microwaves, ovens have only one oven to cook everything in, basically always something broken. understaffed having to do 10 things at once, some managers were bad and didn't know what they were doing, shows up late nothings ready when the store is open, e.g fryers not on , chickens not ready yet,sitting on phone in office watching video most the time
Hardest part of the job, trying to get everything done, coming in some mornings starting at 8:30am, store opens at 9am, rubbish everywhere in the bin room broken bags with peas and gravey and chicken leaking everywhere, piles of boxs and rats running around,12 chickens to strip ( weren't stripped the night before while warm like procedure,got to fully strip 12 cold chickens) By the time iv filled sauces and made gravy,cooked bacon and sub rolls and filled everything its already 9am, line full of people enter store as soon as we open doors, fryers not warmed up, chickens still have 10 mins left to cook(managers fault) freezer delivery would be there stacking giant piles of boxes from the freezer to back door, customers then would order all different stuff like Tropicana pack,(chicken still in oven) mash and gravy(haven't made mash yet only enough hot water to make gravy
ProsCant think of any
Consbad owners and managment, rude customers, everything broken, other staff not doing there jobs properly making my job harder
People think that all our employees do is serve chicken but what they don't understand is how many strict requirements and rules we have to follow. We are expected too meet certain targets of sales each day, keep up exceptional standards when serving customers and still strive as a team when the day gets to busy to handle at times. I've learnt a lot about what it's like to be a team and how important it is for everyone to put in the effort so that everything can run smoothly and efficiently. I feel more confident and more of a people person now that I've had to be confronted with some challenging personalities in the workplace and just customers in general. I have picked up skills on how to deal with conflict and how I should act to get myself out of an uncomfortable situation. I feel as though certain people have shaped me and I've learnt how to open up and not keep to myself as much as I used to. I think all managers do so much to keep the store running as well as it does, one manager in particular does so much and I feel as if she goes unnoticed or people just can't be bothered to show their appreciation. She is always picking up the slack of others and working non-stop, even on her days off without a single complaint. I enjoy the time I spend with the people I work with, I get along with 95% of the staff. I like the fact that we all work hard but we can still have a laugh with each other. I love that mostly all of us are around the same age so I just click with everyone's
Fun workplace, Co-workers where always friendly and productive
Working at Red Rooster was quite easy, serve the customers, make sure the restaurant was clean and tidy, keeping the fridges stocked and the toilets clean. Many things broke every week, the tills where/are a never ending problem, always turning off and breaking down (which is so stressfull when in a rush), the fridges always stopped working, tiles around the bottom of the walls fall off, and forever having problems with electricals in general.
In my time at Red Rooster, I learnt to keep the customer happy as often as possible and to be quick (with serving the customer, getting their meal and handing it out under or in 3 minutes) but at the same time being friendly and able to personalise the customers transaction with small talk.
The bosses at Red Rooster (who do not live in Maryborough) travel to Maryborough once a week to do the gardening and fix any problems that may have occured in their absence. Most of the team felt/feel they are not easy to talk to about any problems they may have within the workplace, and that they dont 'care' about the Maryborough shop like they care about their howetown shop.
The main manager who does the rosters often favours the younger people who work there who are also still in school, giving them too many hours for someone in school and giving someone who is out of school (like myself) 1 or 2 small shifts a week - if that - which is unfair to both the person in school and the person out of school who may have to pay bills and rent etc.
Prosexcellent people to work with, staff discount of 25%
Consnot enough hours givin to pay necessary bills, fuel, rent etc, bosses who we felt dont exacally 'care'.
On weekdays I worked night shifts, at the front counter taking orders and packing the food. The place usually got busy from 6- 9 and we were constantly short staffed. So instead of having 2 people in the front and 1 at drive through, we would have 1 person in the front and another at drive through and it usually became stressful and overwhelming. At one point I had to do all tasks at the front including drive through because some workers called in sick and there was no one else available to call in, although I got help from the manager, it was not much as she had to go to the office constantly.
Anyway I got the opportunity of working with an amazing group of people since it was my first job. Staff had great energy and supported me when I started was a new recruit. My co-workers where all very interesting people, we shared good laughs with them, during peak hours, they where always cooperative and quick and focussed on their jobs which made things easier but as it gets less busy they tend to be playful and joking around. At the end of the day, it was my job to clean the eating area, stock the fridge and clean the restrooms as well as my work station. When I finished early I would go to the back and help them clean up as well.
I learned a lot while working at Red Roosters although it was for a short time, I learned a lot about team work and reliability, patience and perseverance. I had to deal with customers who were sometimes rude and disrespectful this was the hardest
It is an amazing first job that teaches you so much and gives you a real insight to whats ahead in your future career
In the event of opening and closing the store. A typical day at work for a cashier includes arriving at work around 9:50 am and doing spot checks in the toilet, dining area, alfresco and the fridge to ensure everything is clean and ready for the day ahead. After this typically for a morning shift you would begin making boxes for the daily trade and the then throughout the day you would be taking orders via front shop or drive-thru as well as packing orders, hourly spot checks around the store and top ups for the fridge. This typically goes on until about 9 pm (with breaks if working the full shift) when you have to begin tidying up the store for closing, this includes mopping, final stock ups of the fridge and other necessary jobs to ensure the store is fit for the next day.
Since starting this job exactly one year ago I have learned so much, I have become more confident and out-going, I've grown as a person and learned about the many ethnic cultures in our community. I have learned how to stock up fridges efficiently, how to pack bags and how to mop as well as various cleaning areas. I've honestly learnt so much from this job and I couldn't have asked for a better first job.
Rude customers would have to be the only downside to this job, those who are easily irritated or extremely impatient can really ruin your mood but the overall vibe of the store and managers really do lift your spirits quickly and these customers are very rare in my experience.
The most enjoyable
ProsAmazing people to work with and a very loving job
ConsCustomers can be very impatient and rude at times
A day at Red Rooster can be either really busy or really quiet,but either way there is always something to do. I learnt a lot while in this environment, how to respond to customers, build friendships, train people as a crew trainer and gained a lot of experience of different people. The managers are great and approachable, and very supportive. The people you work with can either become really great friends with you, or just not like you in general, but overall we're all mature and put aside our differences and work together as a team. The hardest part of the job, is meeting all customer demands as well as the demands of the work place, for example I'm multi-skilled so i know that its 1) hard to get the food out as quickly as we'd like to because sometimes things stop working, and 2) when these incidents take place I know its hard on the cashiers because we are the ones the customers tend to "yell" at. The most enjoyable part of the job is generally meeting new people and new customers, so any times I've managed to put a smile on customers faces and vice versa. And when you do your job really well customers thank you and compliment you on your hard work and for me that is a really big achievement - to keep a customer happy. Also another enjoyable part for me is the training of trainees as I get to teach and make more friends, this is probably the best part for I have very strong friendships with a lot of the people I work with and together we get to learn to grow.
ProsI personally like the long hours and the discount that we receive on food.
ConsAlways being tempted to buy and eat the food from there, just because you work around it all day and then you start craving the food, which i personally believe is unhealthy.
Customer Service Associate / Cashier | Geraldton WA | 8 June 2017
its a multicultural place to work meet lots of different people from different places
i do openings i usually arrive at work between 20 to 10 mins early to get myself organised so i am ready for my first customers.
what i have learned is patience and understanding of different customers one customer might be a bit on the grumpy side and just a smile and a good morning can help their mood, also never expect each day to be the same.
the management are helpful and know their jobs.
our work place consists of different cultures and religion we are all very happy to have different people within our work place and we all get along.
the hardest part of the job is that i dont get to spend a little bit more time to do more customer service as red rooster is a fast food restaurant and we are expected to get the food out as fast as we are able to and doesn't give me a lot of time to chat to the customers especially when i do drive thru or are in busy times.
most enjoyable times are when its not so busy and i do get a chance to have a bit of a chat to a customer like the other day i was serving on front counter and a family was driving home from Kalbarri to Bussleton came in i had a chance to have a bit of a chat to them and they were very happy having a chat as they were leaving i said to them have a safe trip home and i informed them the day before there was a bad accident on ocean road and they appreciated what i had told them and they said to me that my service was really friendly and nice and that made me happy to know that a customer was happy with my service
Prosdiscounted food and drinks while on shift, flexible with shifts
Consnot long enough hours and sometimes not enough staff
Friendly environment to be in with amazing management and crew members.
I have worked at Red Rooster for over two years now, it was my first place of employment and has been, by far the best job. The management is fair and understanding, the crew members are honestly, my favorite people to be around with a few being my closest friends. I have trained a lot of the new crew and it has been the best thing to see them start out as shy, nervous school kids; into loud, confident people that are always making everyone smile; it has been rewarding to know that I played a part in them showing their real selves and being who they are.
Red Rooster has had it's moments with dramas with other crew members and managers, and also the odd abusive customer, but overall it has been the best experience so far. I have developed life-long friendships and learnt many, many things. I have learnt to be confident, to understand people. I have learnt how to perform under pressure and to meet deadlines, time management skills and organisation of duties, also, the ability to work as part of a team or individually.
Overall, my experience at Red Roster has given me the best skills and experience to take with me into the "great big world" and to use them in any other careers that I chose to go into. Red Rooster has shaped me into the person that I am today.
ProsIncentives when completing goals and working hard, an almost 'family' were we all know each other and care about one another.
ConsSome crew members but I have come to realise that in any job force I go into, there will always be people that don't like me or I don't like therefore, I don't let that get in the way of my work and how I do my job.
A typical day at work as Cashier depends on the time of day - often you will work alongside the previous worker as they finish their shift so that the transition between tasks is easier - you focus on serving new customers or making payments while they hand out orders as they have a better grasp of who has ordered what. If you are the first person on shift that day you have to set up the store which includes cleaning both inside and outside of house, relining outdoor bins and sweeping the car park, taking down chairs, turning on lights, checking that fridge and supplies are stocked from last night's shift, popping boxes and unlocking doors. Then you will often help back of house with their tasks, such as peeling and shredding chicken for roles. Hygiene procedures are followed well. Typically two cashiers are on at any given time, though often only one cashier will close, which involves sweeping, mopping, cleaning toilets, the chip hopper, locking up and stocking fridge.
Other co-workers are often cooperative and flexible with allocating tasks. More experienced cashiers tend to be able to perform kitchen hand tasks if needed and most cashiers are taught early on how to cook chips and serve drinks and salad. Handling customers was the most enjoyable part of the job, especially front of house. Picking up tasks was the most difficult; training involved observing other workers as well as online tasks.
ProsDiscounts, free meals from manager if you've worked well, friendly and often very humorous staff.
ConsDifficult ordering system, headsets difficult to hear, difficulty communicating how much stock available
Great workplace however, due to new ownership and struggles with winter sales, it is no longer a place of employment I would prefer.
My time at Red Rooster has been spent experiencing different job roles and gaining a somewhat diverse knowledge of the company.
Initially it was a great place of employment when I began at the age of 14 and 9 months, but now that I'm 18 and studying full time, the base rate pay is no longer enough to financially support me.
I have worked during the busy Summer months, as well as working shifts that range from 3 hours to 10 hours.
During a typical day, I often deal with several different things including, but not limited to:
- Greeting customers, serving them and interacting with them about their own day
- Dealing with unsatisfied customers
- Enriching the Red Rooster experience
- Do routine cleaning
- Handle money, count tills, perform skims and safe drops, access change from safe etc.
- Interact with fellow workers; whether teaching them new skills or ensuring they are working to the best of their ability.
While the people at Red Rooster work well to make a team, a limited number of poor and unreliable workers have created difficulties within the functionality of the environment and I believe that the company should take better steps to ensure that they make the right decisions during the hiring process.
I worked here for about a month as a bartender. I’ve been in the hospitality industry for a long time, and this establishment and the “Grove Bay Group” are quite literally the most mismanaged and demeaning workplace I’ve ever been employed at.
The lack of communication from management to staff is laughable, you never know what is happening until 5 minutes prior, and when you finally do get an answer out of someone, you get looked at like you have 5 heads because you asked basic questions. None of the managers communicate with each other on how things are run, so one manager will tell you “do task A like this” and another will tell you “WRONG! Do it like this” and you end up not knowing which way is up, and feeling unmotivated; because no matter how you do task A, it’s still wrong in someone’s eyes.
I had one day of “training” and was thrown into the wolves right off the bat. As a bartender, no matter how many years you have in the industry, you need more that 10 minutes of training behind a new bar so you can find out how everything works. When I did make inevitable mistakes, I was yelled at in front of customers and staff alike (multiple times) . I felt disrespected not just as an employee, but as a human being.
Lastly, with the staff I worked with; no one seemed to enjoy their job. I asked multiple employees “do you like working here?” and I never got a “yes!”. Most staff were miserable and rude. I do not blame them however, as I believe a good attitude at work starts w
ConsToxic management and workplace
Questions And Answers about Red Rooster
What is the interview process like at Red Rooster?
Asked 20 May 2017
Answered 5 Mar 2018
Face to face interview and then got the job.
Answered 8 Jan 2018
Can you be 13 to apply ?
Asked 4 Jan 2018
Yhh,i can be
Answered 20 Mar 2019
I think so.
Answered 3 Mar 2019
What interview questions do they ask at Red Rooster?
Asked 20 May 2017
Do u have experience
Answered 8 May 2019
Current goals, future goals, hobbies, school, why you want to work there
Answered 12 Dec 2017
How long does it take to get hired from start to finish at Red Rooster? What are the steps along the way?
Asked 16 May 2017
In my personal experience i handed in my resume so that way i saw who i am, i few days later i got a call saying i got a interview and after that a day or so after i got the job filled out the mandatory paper work and started working so the process i went through was pretty quick and very easy so i really enjoyed it.
Answered 31 Aug 2019
Post job application on the Red Rooster website.
Answered 25 Jan 2019
Does Red Rooster have a staff discount? How much is Red Rooster’s staff discount?
Asked 19 Feb 2018
50% off on shift, 25% off when not on shift and 10% off at other stores using royalty app