Overall Reviews at Kmart
Great co-workers but management doesn't take responsibility for their actions
Worked for the company for nearly 5 years now and have experienced some highs and lows. Currently experiencing the worst conflict between management and team members I have ever experienced in any workplace. 0 responsibility being taken for their actions, disregarding employees' concern and instead choosing to divert conversations that are being made in hopes of coming to a resolution of some form into a blame game, with all the blame going on team members and 0 on the manager in question.
Customer Service Associate / Cashier | Sydney NSW
| 14 Apr 2021
decent first job
worked at kmart for three years, and learned quickly about customer service, time management, and understandings of retail, but before long felt stagnant and repetitive.
hardest/most frustrating part of the job was the inconsistent payslips that disappeared and i wasnt able to access it. likewise, used to be able to have breaks after 3hrs, but managers were inconsistent with break times and when.
most enjoyable part of the job were the other staff members, always very friendly and helpful.
Pros50% of clothing worn to work. 5% off everything else
Consunfair payslip methods and inconsistent breaks
Team Based and very Relaxed, in conjunction with a fast paced working environment
Management is outstanding, staff are always willing to help and collaborate, laid back job as well as a fast-paced environment. Customer service was the top priority and is needed that every team member knows where items are within the store, and assistance with products that are sold. As well as these jobs such as taking customer inquiries over the phone, online orders, and returns are some things that are embedded within the job.
ProsGreat Staff & Managment
ConsShort hours avoiding breaks
have proven excellent communication and interpersonal skills with my customers and team members, where I have implemented constantly implemented Kmart customer service attitude with both my customers and team.
Ability to follow procedures in negotiating with clients to address and meet their needs for example in regards to retail products, and I have demonstrated excellent consultation as proven by direct and indirect positive customer and team leader feedback.
Decision making, adhering to customers’ needs and emphasizing our clients, managing investigation on products and ensuring customer service expectations are met
Ability to work within a fast-paced and high volume customer contact environment and problem solve effectively and efficiently
Learned a lot working in a big department store.
Developed skills and knowledge working in retail and in a busy environment.
productive and fun place to work
A typical day at work was serving customers at the checkouts for a few hours each shift, I learnt a lot about customer service, working in a team and dealing with money.
Proseasy going shifts and good people
Conscouldn't leave checkout desk the whole shift
There was a good communications between the superiors and the members
It was a great time working with the people had willing to help and friendly environment.Superiors was very helpful. Unfortunately they don't have a shift that time.
Fun and happy place to work with fun work events
Kmart Boronia has great customer service, employees are friendly and it is a place where you can make life long friends which you see out of work. This makes it more enjoyable to work as you look forward to seeing friends and it makes time pass leaving you with the impression the shift went by quickly.
ProsEasy communication with managers
ConsShift aren't long enough and not enough each week
Great for first job
Was very easy to adapt to a new job. They management helped all the youngsters and trained us well. Was fun with the friends I made and you build some confidence.
A great variety of people working there.
Some customers are very poor at using the self-service machines, but overall its a great atmosphere. The 5% discount is great because it actually works at Coles and heaps of other shops.
ProsTeam Discount, and at Liquorland
Great benefits Flexible work hours
You can be called on to cashier or get carts for customers, As well as stock selves and clean areas. Working as you go if you walk to use the bathroom clean on your way to and from the bathroom. Multitasking is the key to success. Workplace was family like very inviting. Helping maintain cleanliness. Fast pace work environment management will teach you new things if willing to learn
ProsGreat benefits and Fast pace
ConsNeed more full time positions
Customer Service Associate / Cashier | Green Bay, WI
| 13 Nov 2019
Great place to work.many advancements that I enjoyed.Days sometimes stressful. easy days also.Coworkers managers friendly. Nice environment to work in
very good bunch of people I worked with
never had any problems with the people or customer I work with and I work there 5yr until the store went bankrupt in Jan. 1 2019 and then had to start looking for another job again after that
Great starting job
This was my second job while in high school. The worked around my band schedule and really cared about me. Great full time benefits and a regular work schedule
they showed great respect for the customers and the store assocaite
It was a great place to work i was a seasonal associate but learned alot from the company was very sorry to see and here them go out of business. they match my job placement and my jobs skills to the area where i was very successful in doing so
They also were willing to teach me give me confidence!! I loved my job and always did my best
I started as a order filler in repack then went to receiving as a checker / verifyer when company change data base to wms I traveled to different warehouses in our company to train their verifyer I was so thankful for that .. I
It was just a job
I worked here to help pay for my ffa animals in high school I got treated real poorly by my employees but I didn’t quit because I needed to money and wanted to get out of the house I quit because I was getting ready to graduate and I was also moving to Chico the management was bad as well but I got through it as if it was just another day.
When your a good worker the Managers would fight over who would get you for the day
Compensation lousy only received a raise when you move up from one position to another. Hours flexible around family life . The good Managers were cut first when store closing.