An enjoyable retail job. Varied work, wonderful coworkers and environment. Love IKEA's values in theory.
Unfortunately Management will not listen to the coworkers complaints of the atrocious roster system which has been an issue for around 4 years. Every employee on a part-time contract feel the same way and every employee I have stayed in touch with since leaving mentioned the rostering as a big issue in their exit interview. Yet management continue to support the system. There is very little roster predictability from fortnight to fortnight. Every 2 weeks it changes which makes it very difficult to plan your life, make appointments, etc. Also it is commonplace to be rostered outside of your availability, and when this happens there is a "sorry" and you lose the hours (unless you are lucky to find a shift to cover that fits in with your schedule). There is no long-term employee loyalty. You make it clear to management you are willing to increase your contract hours, however it proves very difficult to achieve. To increase your contract you are required to pick up shifts that are either sent out in an email, or hope that your manager sends you a personal message. It is very difficult to pick up shifts weekly for 3 months straight which is what is needed to increase your hours in order to be offered a higher contract. Meanwhile IKEA hires new employees. It is stressful when you have a family to support and it is impossible not to feel undervalued.
Because of this many ar
ProsFriendly coworkers, interesting work
ConsRostering inconsistent and difficult to increase contract hours
A typical day at work includes providing thousands of customers with advanced customer service, meeting their needs and providing answers to their many questions. As well as looking after hundreds of children throughout the week.
Whilst working at Ikea I have learnt many important skills, and have improved many of my skills throughout the past two years.
My team leader and the many managers employed at Ikea show much enthusiasm and are always there when called upon, they allow each individual to achieve their set goals as well as help them set new goals for the future.
My co-workers are a lively bunch which I found no trouble with becoming accepted by them. Out of work social gatherings are frequent and enjoyable.
I must say the hardest part of the job is not having enough time throughout the day to meet each customers expectations (at Ikea we experience thousands of customers a day), although I do my absolute best to do well by the customer and help them walk away with the right answer and a smile on their face. Which leads me to the most enjoyable part of my job. Looking after children while they play, laugh and make new friends is very satisfying, as is knowing the parents' have complete confidence with leaving their child in our care. The overall satisfaction of meeting the customers' expectations and needs is the best feeling.
ProsFriendly work environment, ability to chat with your manager when needed, cheap lunches and staff discount.
Chilled out workplace with great food and enough departments to keep you from being bored. Management is really nice and supportive.
IKEA is a great place to work. The management is not overbearing and demanding. They do get annoyed if they have to babysit, so if you can take responsibility for your work, then you are fine. The upper management is awesome, very nice and supportive, they come and talk to you on the floor explaining what's going on and what you are doing good even if you are a cleaner.
On shift food was discounted by like 70% so breakfast and lunch was good to have. All other items have a good discount too, I think around 20%. So you can shop and fill your house with IKEA stuff.
The atmosphere is very reserved and there aren't many people who are up for hanging out after their shifts for a beer or 2. People working there for 5 years don't know if their co worker have kids or not. Don't expect there are trivia nights or something.
No complains though. A good workplace with a chilled out atmosphere and lots of different shifts available.
ProsDiscounts Management Pay
ConsNo employee after work activities like happy hour beers or trivia nights. No job advancement
Worked at the Richmond VIC store, I barely lasted through the end of the year. You get far here if you brown-nose. You can become a "manager" if you throw others under the bus, take credit for things you did not do, and do an enormous amount of brown-nosing. The responsibilities are piled on, they want you to come in on your days off, they want to come in earlier or stay later than you were scheduled for, so forget about having a life if you work here. The work is very physically demanding, lots of hours on your feet, pushing and pulling and carrying heavy items which they failed to mention from the very beginning. My manager was hardly EVER in. He took more days off or was on holidays more than any manager I have ever worked with. He was also a blatant liar, highly inappropriate and rude. Never mind talking to human resources, those women did nothing as they were too busy sucking up to the managers. This particular Ikea DOES NOT live up to their values that they try so hard to promote and brag about, I would not recommend working here for that ridiculous hourly rate in Melbourne.
It has no culture and support for staff, management is zero
I worked there for long time, all i heard from every one is whole management system is useless. They represent like it about customers but when you are working there it is all about money and customers are no where in focus. Customer service is going down day by day, more and more staff members are not happy with management, discrimination, no respect, no support and value of any staff members. They want you to be leader and dare to be different, be honest and everything, but when you actually do it they will mess you up and make you feel bad for doing good job. Discrimination is another name of ikea. Management is doing nothing about it cause half the time they are part of it. staff members get treated like they are worth nothing. I would not recommend any one to work at IKEA. Let alone staff but there are 100s of GP doctors who know that IKEA is worst place to work and all ikea staff are always stressed too much pressure to handle.
Proslow priced staff meals, working hours are 9 to 9
Consno value of staff, no appreciation, too much pressure, no support
I did not think the role was well-compensated for the extraordinary amount of responsibilities you were given. Even when you are given your schedule which is created 3 weeks in advanced, you were asked to come in earlier than scheduled or asked to stay later, or asked to come in on your days off. It is a department that is clearly underfunded so the few coworkers it does have, are fully stretched out thin. We had a "manager" that was out more often than not. He took little no initiative in managing or training you because of the exorbitant amount of days he was on holiday, away, TIL, etc., not to mention he had zero management or people skills or communication abilities. It's too bad because the Ikea brand/name has great values and a good foundation but none of that is reflected at this particular Ikea. It does not seem people become managers from merit, it's more contingent on cult of personality and it's more of a popularity contest. I would not work there if I was offered $40/hour.
Very unconventional place! Management style is based on management-by-default not design and fresh initiatives are not welcome or taken seriously. It's simply a practice of ''do things the way they have always been - even if it's clearly obsolete''.
IKEA Australia is emblematic of an American expression - if it ain't broke, don't fix it. But this isn't always the right approach.
- Operations are unwholesome,
- Managers are too laid back and don't take the initiative, Can you wonder how IKEA made people a manager without an acumen. Lols!
- Poor staff levels especially within departments which require physically fit men and women.
- The job roster system is not carefully planned and adjusted to suit the co-workers work/life balance because it's always IKEA's daily/weekly/monthly budget FIRST, nothing else matters.
This is the foundation of IKEA job-related complaints, IKEA HR know but really, - IKEA HR couldn't care less.
Sell! Sell! Sell!
All the team memebers work together and genuinely care about each other.
I had a great time working at IKEA. Its the best job I ever had unfortunately I have to leave because of family commitments and unable to work during weekends or late nights. There are lots of people I know who started out as part time coworkers, made a good name and moved to full-time positions. They always support potential co-workers to move up there levels to team leaders and team leaders to managers and and they flourished at IKEA. You can always find jobs within the organisation or any other branches when there is an opportunity. Great work culture, supportive co-workers and managers. The human resource team was great as well. I still remember the managers and team members supporting the employees on tough situations. Great employee discounts and amazing co worker restaurant.
ProsEmployee discouts, Supportive and helpful co-workers
IKEA Logan treats their employees awesomely! Never pay more than $3 for a meal in their co-worker restaurant. Great pay with great weekend and public holiday pay rates and also higher rates if you work before 6am and after 6pm. Great employee only events like their amazing Christmas party each year and a yearly Christmas breakfast where you can invite your family. Great paid training provided throughout each year. Opportunity to move to different areas or roles of the store. Ample annual/sick/personal leave provided. Every employee is hired on a permanent contract. Flexibility for hours each week and never work more than 3 weekends in a month. Great job for a uni student, a mum who can only work during school hours, someone looking for part time or full time work. They offer employment in so many different roles.
A typical day in sales would include; selling products, greeting customers, cleaning, checking stock, dealing with annoyed customers. I learned how to deal with customers, how to use computer sites and insert data, daily routines and efficiency.
Management was very supportive and kept us up to date as best they could. The workplace was supportive, they gave us goals and overall was a nice team environment. The hardest part of the job would be communicating in person because we had such a large team so most of the time it would be through emails as she shifts did not align for a week or more. The most enjoyable part of the job would be going to work every week and working with a great group of people and working together to make sure our department was in the best shape and the customers were happy and enjoyed there time at IKEA Marsden Park.
On paper IKEA looks like a great place to work. They have invested heavily on presenting themselves to themselves and the world as a great company and employer.
Unfortunately, the jobs are as good as their products. Look great, but don't usually last that long! I worked there for almost 4 years. I still ask myself how and why?
Training: just how many customers find the IKEA instruction booklets: inadequate. You are basically asked to sign that you have read and understood the definition of your role and you're handed over to a recent recruit who has just passed through 'training' themselves. You will be periodically pulled off your duties to run through a computer programme about your role. More concerning is that you are asked to sign that you have read a tome of approximately 400 pages of detailed health and safety 'training' and asked if you have completed it after around 30 minutes because you are needed back on the floor (yes IKEA is always understaffed). Many people do not want to read through all of that so they just sign. But management don't want you to actually read the H&S guidance either as you will discover that you and many of your colleagues are working contrary to the rules. You may notice for e.g. that you should not be working alone in certain situations or that you are entitled to claim for the cost of eye-tests/glasses if your role includes looking at a computer screen - which mine did. When I raised this with my manager, he insisted that I wasn't en
When I first started working at IKEA years ago I loved being there. The days would go by fast, the team leaders seemed to notice hard work, and there was a lot of opportunities. As the years have gone by that is no longer the case. After many years of bad management moral is extremely low and the only reason people bother to show up is for the pay check, they no longer enjoy being there.Before last year it was years that we got a bonus. Management was blaming the employees for down time, when in reality it was the 02 system that they switched over to which takes about five minutes to start up every single time you power off your equipment, and up until last year it would lose signal on an everyday base. We would tell management that the reason there is a decent chunk of over all down time was due to the new system but they would turn around and blame it on talking in the isle. We are not allowed to build connections with our fellow coworkers, but on the other hand team leader stay talking to each other all day. When you need them they vanish into thin air but when its 120 degrees in the warehouse you see them harassing people for trying to take a min. or two to get a breath. During the pandemic the location stayed open while a lot of other locations closed down. In the be-gaining it was hard to stay productive because there were empty queues left and right and no one know what to do. After about a month rather then take responsibility for the down time everyone had due to lac
ProsParental leave, pto, really cool people to work with
ConsThe list keeps growing by the years there is not enough space on here
When I started at IKEA, everything was relatively decent by retail standards. The Sales role was fairly challenging but far from overwhelming for me, and the environment was very supportive. Pay was somewhat above minimum wage to start, and turnover was very low. The scheduling was okay because the store hours weren't too extreme. About a year into my experience, lower and middle management got shuffled around along with some department responsibilities. This happens periodically in retail, so that's not particularly surprising. It's part of the development track of managers.
The pandemic significantly changed things. During lockdowns, we all continued going into the store to fulfill online orders. Many people take transit to work and so had to potentially be exposed to the virus, and the new roles stressed a lot of us mentally and physically, with many people suffering a variety of injuries. When lockdowns were lifted, security guards were supposed to enforce the mask mandate, but I personally had many confrontations on the sales floor with maskless customers on behalf of myself and my more timid coworkers.
The biggest issue is that the country office went full steam ahead with market intensification plans in spite of the pandemic and all the issues it introduced, like capacity limits and supply chain problems. Upper management was changed, and the attitude in the store was changed. Expectations were heightened, but without the needed support. The store didn't hire more st
New Home Sales Consultant | Canton, MI | 17 Aug 2020
Sometimes enjoyable but heavily flawed workplace
Allow me to break my experience at IKEA down into the following categories.
The Pay and Benefits: The pay is fairly average for the type of job it falls under, starting at $13.10 an hour. My pay is fairly higher than the minimum due to my specialist position but I definitely work for that extra money. The benefits are great for a "part-time" job (I'll go more into that later) but you have to pay a fair amount out of pocket for decent coverage. Bonuses are non-existent and you get a yearly gift around Christmas time and a holiday party.
Work/Life Balance: This is my biggest complaint about the workplace. I entered the company as a part-timer (20-34 hours per week) but quickly learned that most weeks will comprise of 30+ hours and many times pushing past the 34 hour cap. This was especially prevalent since IKEA opened back up after the COVID-19 quarantine and I've been scheduled 5-6 days a week nearing 40 hours a week with very little flexibility. I've even attempted to inform management to stop giving me more than 34 hours a week and was given a "sorry but no" response despite being told that isn't allowed. Also, the schedules are extremely wild and unpredictable as your availability has very little flexibility and can jump from early morning shifts to late night shifts and heavily intrudes in your free time. Many of these issues would not apply to people that would take as many hours as they please and don't mind the erratic schedules. Overall, I would not recommend working
When I started (1 beginning of 5 years) there were a lot of perks, there are 2 restaurants (cafeteria and snack bar) in Ikea, so even though you can't really leave for lunch or break you can grab discounted food, which over the years never went up in price which is amazing for some really good meals with drink, sides and dessert. There are 2 big parties every year (pre-covid) and the upper management plan the whole thing and usually went all out. For some of the staff, I think this might have been the first big parties they had ever been to so they went all out and bought new dresses, suits etc. They were all really good the first two years but then kind of went downhill (ie cheap) in 2018 and I did not attend a 2019 Christmas party because of this.
There were other perks, mgmt brought in food trucks and huge portions of popular dishes. It was fun and we felt rewarded. Once we received a raise because of the mandatory increase in minimum wages, this stopped. Very unfortunate. Not sure if it was because of low sales, new general manager, or what but that was disappointing too.
Other good things are getting to know your co-workers, most people are pretty great to work with. There are those who are very difficult to work with, and most of the time these people have worked for Ikea for a long time (not always though). They are unpleasant to downright surly.
So on to more cons... sometimes calling other departments you can be subjected to shocking rudeness on the phon
Prosfood for staff, sometimes free lunches, $4 for a full course meal, great people to work with, 10% discount on products, not too stressful
Consstressful with COVID protocols, customers/staff don't follow protocols, very little social distancing, crowded with people running over each other, very loud screaming babies and loud people etc., employees with very low interpersonal skills, low wage for the work you do
Lascio questa recensione a sangue freddo dato che ormai sono più di 6 mesi che non lavoro più nel punto vendita di Porta di Roma.
Io ho lavorato nella logistica per ben 2 anni da interinale e sono stato mandato a casa, del resto come tutti gli altri a fine proroghe di contratto per non fare un Indeterminato.
Sì viene accolti nell' azienda dall ufficio del personale con tavolette del tipo: Questa è l' America e se vi fate valere potreste avere un posto fisso perché qui valorizziamo le persone ecc ecc ecc. NULLA DI VERO. Io ho visto entrare e andare via minimo 40 persone.
Oramai chi ha un contratto a tempo indeterminato l' ha messa in banca, tantè vero che possono permettersi anche di passare la giornata lavorativa a parlare o stare seduti sull' unica scrivania del deposito navigando su internet per motivi personali molto futili.
C' è chi durante la mattina e il pomeriggio sta tutto il tempo al telefono chiaccherando con amici o ragazze con tanto di vanto nella questione e poi ti guarda lavorare mangiando frutta o merendine, per poi dire che se non ci fosse lui il lavoro non verrebbe portato a termine.
Di persè ci si ritrova a lavorare sotto stress da parte dei coordinatori dicendo di spingere di più sull' acceleratore specie perché consapevoli che alcuni elementi non fanno nulla la giornata si rischia di non chiuderla.
In tutto questo contesto ci si vede dare il cambio da persone che prima o poi non vedrai più perché già sai che non verranno mai assunte perché il Mon
If thinking about getting a food service job at Ikea, don't do it
It was a terrible experience. I personally would not recommend working at any Ikea right now, especially in the food service department.
its a very physically demanding job, and you're not only expected to serve food, but also clean multiple times a day, and unpack and pack food items.
in a normal setting, with an appropriate number of staff, this is a demanding job. however due to the understaffing of the department, the job really became how well you can cover the duties of two or three people. it was not uncommon to see the cashier preparing food and handling money by themselves at the bistro as a result of no-one else being available to help which could be a very bad condition for cross-contamination.
The environment was very difficult to work in, with standing up to 3 to 4 hours without a break, wearing a thick uniform shirt with little to no a/c in record breaking heat in the kitchens and serving line, all while dealing with very rude customers and managers constantly prioritizing sales over workers mental and physical wellbeing.
Breaks were only up to 3 breaks, and they were a bandage honestly. After a tense interaction with a customer, or a three hour shift on the line in the heat, i would walk to the break room, put my timer on for 15 minutes, and just lay my head down until i can gather strength to get up and return to work.
There really was no advancement in the department to my knowledge, and it seemed common to see coworkers in the same position for more th
--- Very long review ---
The first 3 months that I worked there the store director was amazing but his contract ended. When we got a new director, for some reason things started changing in IKEA Canada (so not just our store but all of the management above that) and they kept cutting everywhere, which led to employees being overworked, including the part-timers. Let me just say this, we constantly had 3 or more department managers who had to leave because of burnout and since I stopped working there in June (we're now at the beginning of March) all of the staff in the department I used to work in, which was roughly 18 people, is gone because they couldn't endure the terrible management's decisions and the work conditions that kept getting worse and worse while we never got compensated. We went from having an EXTREMELY pleasant environment to work in, even though there are a lot of customers (hey, it's IKEA) to being constantly pressured to do more while getting rid of all the fun things we had one by one (salaries went up way slower than they used to, managers were on edge because of the higher-ups and unavoidably had to start watching employees more to make sure we weren't having fun on the job and only on breaks). I could've recommended working for IKEA 4 years ago because the job was alright and my colleagues were the main reason why we all managed to have fun even when we had days with over 15,000 customers walking in and dealing with the aftermath of having so many pe
They don't walk the talk, especially with their IKEA values
I've been an employee for about a year now. When I first started, I was impressed by how organized they were and nice everyone was. I felt welcomed and was greeted by my manager who was super friendly and still is. Within 4 months of working, I was seeing how things really were. Gossiping and management who has NO CLUE how to do things, two faced and throw you under the bus type people. All the managers were friends and did nothing except talk and stay in the admin part, there's a select few who actually helped and are wonderful managers. Our store is super disorganized, they get rid of people who have been there for years and the management has groups like in high school. All they do is gossip and blame others, none of the new managers get proper training, they don't have the experience in the areas and if you're not on their side you'll be on their list to get terminated. I personally am not involved in any of this drama but I see it around me in all departments. It's quite sad because apparently IKEA's main focus when you're hired is the IKEA values and culture, but what's the point when the leaders aren't leading and they aren't living the way it's supposed to be. You start losing respect for a company and only stay because it's a consistent paycheck. I do have to say the employee benefits are great. That's about it. I hate to say that for a company I work for but it's true. What's weird is other IKEA employees from other locations say their management isn't run the way o
ConsLack of leadership, compared to their "Ideal" IKEA VALUES
Ikea gives absolutely no flexibility when it comes to working at the contact center you have a set schedule and if you’re not meeting numbers they give you the worst schedule they don’t care about home life family life Covid anything they put you on the schedule they want you want and that’s it
Pay & benefits
You get it over 40 days per year in January but I have to use those 7 days that’s it! If your sick you better be there or prepared for a Right up! Great be Benefits but all of them aren’t so great
Job security and advancement
It’s clear that IKEA gives you the impression that you can definitely grow in the company but once you become a “Teir2” or “Gen4” You’re not going anywhere just consider yourself property of that department and that’s it you can get wonderful numbers have a great experience but once you get into that position you will not move up in the company and if you do it’ll take you about 5 to 6 years in that position to move up unless you’re good at kissing butt
The CEO of IKEA is in Sweden he cares nothing about the United States division and cares nothing about our success or unsuccessfulness. As far as management in the contact center, they love to micromanage they love to write you up especially with things out of your control and even though they tell you they’re going to endorse you for other positions they don’t because once again when you get to a certain point in the company you don’t move.
IKEA loves to prom
Questions And Answers about IKEA
What are the working hours at IKEA?
Asked 8 Aug 2017
38 hours to
Answered 25 Mar 2019
Ikea working 9 hours
Answered 3 Nov 2018
Does IKEA have a staff discount? How much is IKEA’s staff discount?
Asked 13 Mar 2018
8hour day with staff discounts on purchases and other incentives.
Answered 16 July 2020
15% staff discount
Answered 13 Dec 2018
How long does it take to get hired from start to finish at IKEA? What are the steps along the way?
Asked 7 Oct 2018
Group interviews for morning and afternoon shifts.Monday_Friday work. Also weekend work.
Answered 16 July 2020
Go to ikea website
Answered 6 Feb 2019
When will i be notified about start date
Asked 26 Apr 2018
3 weeks,via phone
Answered 13 May 2022
At least a week before training started
Answered 27 Oct 2021
What is the work environment and culture like
Asked 29 Oct 2017
Stressful and exhausting
Answered 4 Apr 2022
Very Good management and staff work very well together.