I am just a normal crew worker working at Hungry jacks as a casual worker. Nothing rare happened unlike today. I never had any trouble working at Hungry jacks before and I always felt so happy to work there until. Tonight when I was working a shift from 5pm ~ 9pm I was serving customers on the cashier like usual and after a while I felt everything started to go really intense and I felt like I was doing all the work and other crew workers didn't do anything. Since I was on the cashier already serving I had to do other things, that the other workers should do, they started to telling me to change the bin, wipe the tables, mop the floor and it was normal, because a job like this you have to clean and etc. But how no one was sharing the job equally, and I was the only person doing it the whole time. It seemed like everyone was taking a advantage of me to clean and do things. After I finished work and about to leave. My boss (manager) told me to stop as he started to count the money In the cashier. That is also normal because you have to check the money before anyone leaves. But what made it bad and heart breaking for me was that he made me had a panic attack saying that there are some money missing. His voice was loud and it embarrassed me infront of other people. It made me angry because it sounded like he think I stole the money or sometime. He could of check the cameras and there are other crew workers who were using the same cashier before me. So I honestly don't know why w
ConsManager never care about crew workers feelings.
A company who seems to have little care for their staff
Don't get me wrong, I have acquired many life skills through my time working at Hungry Jack's, however I would never, ever, recommend someone to apply for a position there, as the cons most definitely outweigh the pros. I understand the company wants to make money, as that is the goal of all businesses, but to constantly force both general staff members, and managers, to work tirelessly with an understaffed roster on a day-to-day basis, and still expect excruciatingly high sales, results and no wait times, is ludicrous at best, and simply not achievable.
I worked, shift after shift, copping abuse left, right and centre from customers because of wait times, and slow service - majority of the time it was totally out of my control. It is almost impossible for a company to demand from their staff; zero negative feedback scenarios, no wait times, and 100% customer satisfaction, when you have a Drive Thru lane which NEVER drops below 6 cars at a time, a Dining Room FULL of 20+ people, and Menulog AND Uber Eats orders buzzing every 3 minutes, and only roster on a TOTAL of 5 staff members. I am not the only one to realise that situations like that are beyond a joke, and to constantly cop abuse from customers for their wait times (which we are always apologetic for), and then be approached by higher management DEMANDING explanations, and simply being told to "work harder," is something that needs to change.
The culture at Hungry Jack's is a joke, and the company is close to it a
ProsFree food on shift. Life skill acquisitions.
ConsLong hours. Constant abuse. Lack of higher management sympathy and assistance. Understaffed shifts.
Day shift is a 4am/5am start. Myself and my crew prepare front and back area for a 6am start. Working in fast food is very busy and we are always on our feet. There's never nothing to do. As a manager I assist front counter and drive through with there orders and motivate the back crew to obtain a good speed of service. Iv learnt how to:
* Providing good Customer Service
* Meet sales/ budget target
* Rostering manager
* Counting tills
* Conducting meeting
* Monitoring crew training
* Manage a good speed of service
* Organising stock
* Administering payrolls
* Recruiting new staff
* Training workers
* Handling customer complaints & queries
* Ensure standards of hygiene is maintained
Our management team can have there good and bad days. We work as a team to try to give our store excellent customer service, quick speed of service and friendly team to make the customers feel valued.
Our staff are trained by myself and sometimes management. The crew are very respectful to myself and I value my staff. They welcome the customers and remain attentive while placing their orders. They are trained to be friendly, respectful and courteous to each other and customers.
The hardest part of my job is the early and late hours. At times I start work at 5am even 4am in the morning. The shifts are quite long hours and I get exhausted. The late hours include finishing at 12am and then there is overnight shifts. I work weekends and public holidays and on many occasions wh
ProsGood pay, free lunch, great crew, know what im doing, Respected, fun, time flys
ConsLong Hours, work public holidays, late shifts, overnights, management lack in team work
I've been working as a crew member with Hungry Jack's since 2016. At the start, I loved working there and it was fantastic! I was getting paid well for a 15-17 year old and everyone was amazing and understanding.
Recently, all that has changed.
The company is trying everything to cut costs and keep them low. They'll only hire and roster 15 or 16 year olds because they're cheap, they'll tell the front staff not to use large paper bags because apparently it's too expensive for the company, and they want crew members to clock out within 2 minutes of finishing their shift even though we're allowed a 5 minutes grace period. Also, they only pay a 50 cent laundry allowance when the Fast Food Award states that it should be $1.26 per shift.
As for the older employees, they'll slowly cut down their shifts until they get nothing! I used to have at least two shifts per week. Then that was cut down to one shift per week, then it was cut down to one 5 hour shift. How is a 19 year old uni student supposed to pay bills and utilities and still have enough money left over for the long term!? Now my shifts have been totally cut and I have to conserve whatever money I've got in my bank account and sponge off mum for petrol!
My boyfriend is a manager for the company and they're also treating him poorly, with rostering, improper pay and the lack of consideration for his wellbeing and life outside of work being the main issues. I have been running these issues past FairWork Australia and the Fa
ProsFun crew members, you get money
ConsBad working conditions, dodgy management and company, lack of consideration and care for staff, bad pay and underpayment
Quick statments of my expereinces at Hungry Jacks from most enjoyable to the hardest part of the job.
The most enjoyable parts of the work is meeting new people and an having a connection grow between them an yourself.
A typical day at work is busy during dinner time, lunch time and if there is a football game on in Ammi stadium. Most of the days are slow but we would get continued service on others so it would depend on what day and time your are sign on for.
I have learnt to work with others within a fast working environment, I learnt how to clean simple things from the floors and the boards we all work upon too taking a part a boiler which cooks our product an detail clean it. The sore room showed me how to lift correctly, rotate products upon storage and organization with multiple items. The fridge, freezer and the burger room has taught me how to work in different temperature environments and shown me the hazards within each. I have learnt to mange my speed while working fast when needed while calm the next while cleaning.
The co-workers have there own way of doing their jobs they are given, however most lack the focus, education, experience to allow them to continue to work continually for long periods of time, which in the end causes a distraction to the whole area and possibly giving us a bad image to our customers.
Management differ from manger to manger some focus on the work, other are laid back and don't mind if our work goes slow and others stress over many things but have no control over their workers.
The hardest part about the job is being a se
Conswage is too low
Member Services Representative | Queensland | 12 June 2017
Proactive, productive enjoyable workplace that both encourages and offers continous learning
Q1) A typical day at Hungry Jacks:
Never boring as we got to interact with many different people and cultures as well as it was high paced, always learning, jovial and interesting.
Q2) What you learned:
I learned excellent customer service skills, patience, social intelligence, management roles, leadership, safety first at all times, duty of care, cash handling, hospitality skills, retail skills, WHO &S skills, cooking skills, presentation of self and food, time management, working with technical equipment. .
Safety representative, training paid for by Hungry Jacks, crew training,managing alone on the graveyard shift, directing team members; I was offered to undergo a paid by the company trainee-ship in management. Unfortunately, I was forced to turn it down as I had to return to Rockhampton from the Gold Coast due to a family member having a chronic illness.
Q4) Workplace Culture:
Excellent communication between all team members and management, both talking and listening as well as respecting every-ones different cultural beliefs and points of view. It is a pro-active, productive and enjoyable work environment. We are rewarded and encouraged to perform to our best ability in our best area/field of work.
Q5) The hardest part of the job:
Nothing really for me as I believe in and love learning new things and mastering them to a high standard.
Q6) The most enjoyable part of the job:
Meeting new people, making life-long friends and being given the chanc
ProsContinous learning opportunities, company willingness to pay for further learning, respect for all team members; no matter what, free or discounted food, productive, jovial, happy work environment
ConsNone for me
Customer Service Representative | Brisbane QLD | 7 Sept 2019
Do not work there past 17
Worked for nearly 3 years and I was there best drive thru person. Did all the closes, regularly was left by myself on drive thru after 8pm to cut down on labour. Never used to know what shifts ypu would get but they recently changed their award so its all contract now and MUCH harder to get time off and fill other peopls shifts if its not in your "availability".
Never fire ANYONE. Reguarly had people that did absolutely nothing and still wouldnt get fired. People stole money from tills still didnt get fired. One person was drunk on the job for months before they fired him.
Crew can be nice. I made a few friends. Theres heappppsss of drama between crew and managers. Lots of yelling, high stress.
You're working with mainly 15/16 and some of them are not smart at all or cut out for this work
Managers take you for granted, grind the good crew down to the bone while let the lazy crew do nothing. Someone used to do a saturday 5pm-2am shift then come in for an 11am-4pm shift on Sunday. They're constantly running out of overnight crew. Heaps of crew call in sick drop of a hat and never get in trouble. Had one crew not show up to her shifts every weekend for two months and only had a talking to! But if you are $1 over the variance limit for money you get a written warning.
Customers are a nightmare, yelling at you for someone elses mistake, stealing food, throwing stuff, being drunk or high, being entitled, yelling, (one hit my manager). Upset when we
ProsMade heaps of friends
ConsLong hours, no appreciation, rude customers, lazy staff and managers
A typical day at work, can be fun. I love cleaning the store and changing swab buckets and bins, even though everyone usually hates the dirty jobs. Serving customers is fun and can be interesting when they tell you about themselves and their families, i like making fries and packing the bags, and making ice creams and drinks the only downside is the peak hours. in this time the managers can get mean and sometimes cannot control they're actions, sometimes with mean words and imidation. but that is a high intensity environment for you, you never know a person until you see them under stress. My management team has taught me to always be courteous towards staff and it will always be returned. The better the staff are treated especially during peak times, the better for the store and the smoother it runs. The store depends on a balance of hard work both individual and as a team with a combination of controlled tempers and good customer service. My co-workers are the ones who have made this job fun and bearable through the worst times. they are an amazing team and know how to create a fun and easy work environment in which I can personally thrive. The hardest part of the job is certainly the abuse, from customers and sometimes your team. Unruly customers who yell at staff and call names and laugh make the job the hardest because you still have to smile and be polite through the dehumanization they are putting you through and the humiliation can be painful, The most enjoyable part
Quite a stressful job depending on position with general high demand.
I worked as a night time clean up crew member in both a 24hr store as well as a non-24hr store. Working at a non-24hr store as a clean up person is increadibly hard work.
I would recommend avoid becoming a Team Leader or H&S Team Member if you can't afford extra putting in extra responsibilities. From the time I was employed, I was not afforded any additional benefits for taking up the extra responsibilities that come with the H&S and Team Leader positions. No pay rise. Not really worth it unless you want the title change for your resume, or you are looking to seek a promotion to management staff.
In general, the workplace can be very stressful. It varies from store to store. Management are constantly pushing for high work efforts so they can try to cut even hours, and if you are working at a non-24hr store it can get incredibly stressful. THEY ARE ALWAYS LOOKING TO CUT HOURS. ALWAYS. Over my years of employment, ~20-30% of my shifts at one store were understaffed. Meaning that I had to constantly work harder and faster to simply leave on time. Especially since I almost always rostered on with female managers, who would either refuse or were incapable of assisting in the higher-labour jobs.
Your enjoyment in any position at Hungry Jacks will rely heavily on how you form relationships with other staff members. If you can make friends with others, you will be capable of enjoying a position at Hungry Jacks. If you can't make such a relations, you can struggle to find en
Managed to work at Port Adelaide HJ's for a few months...
The main problem was the absolutely horrendous job training which was not provided in the most important areas.
First day I was put on drive through with a girl chewing gum by the manager. Tried to get the gist of how register worked but this girl wasn't too keen on stepping aside and showing me.
All hel- broke loose when I was chucked on front counter to take orders, again, on register. With no training on all the millions of buttons and layout of entering the orders (once I figured out where everything was beforehand anyway), I'd ask a million questions. I figured my colleagues would rather have me ask questions over ruining the orders. In short, the managers and snotty girls working there would go off at me for asking too many questions. This problem would've been fixed had I been set aside, say, when the restaurant closed, and had been shown the ins and outs of the register.
Managers that go on about their salary - annoying.
Condoms in the staff/changing rooms - annoying.
That's all really. It would've been a great experience had my job training not all been online (things I didn't really need to know as register staff; not kitchen working) and the managers didn't decide to shove me on front counter and drive through with no direct training, knowing this had been my first job. Endless times where I'd be at the register alone with my lungs in my mouth with rude customers. I get it; it's fast paced etc, but T
ConsNon-existent job training
Questions And Answers about Hungry Jack's
Why do/did you like working at Hungry Jack's?
Asked 31 Mar 2017
Because i get to serve and talk with people. Also, i am a big customer of Hungry Jacks
Answered 15 Oct 2019
Yes,it is great opportunity for me to work with the hungry jacks department and easier for me to do the customer service as I have 2 years experience in it.
Answered 24 Mar 2019
Why do you think you should be considered for the role?
Asked 16 July 2018
Answered 27 Mar 2019
Great work ethics.
Answered 20 Mar 2019
What is the minimum age for working at Hungry Jack's?
Asked 26 Apr 2017
Probably 13 and up
Answered 16 Jan 2022
13 because people can grow quickly
Answered 24 Nov 2019
If you were to leave Hungry Jack's, what would be the reason?
Asked 22 Mar 2017
Maybe When you live the city or bad payment.
Answered 30 Sept 2019
Firstly i heard a lot about hungry jacks so i dont think so that i will leave it at all but if my studies will got effected then i will think to leave.
Answered 1 Jan 2019
What are the benefits and perks of working at Hungry Jack's?
Asked 31 Mar 2017
Nothing. They don’t even have a staff discount
Answered 24 Mar 2022
I will be able to explore my experience.secondly it will help to learn how to work in team.As i will meet with new customer it will give me energy to spend my day.