Stressful work with the lack of support from the management
It was nice to work in a big stylish office building before we had to move to work from home. The company provided free fruits, tea and coffee at the office.
You could have one well-being day once a year. The evening shift was at a higher rate.
It was easy to get to know each other at the call centre. Most service consultants were friendly and supportive.
Previously, Bupa organised small events or parties for socialising with work colleagues.
Evaluation is based only on KPIs. It is best if the customer does not call back within two weeks, as it will impact your KPI metrics.
We also had to handle and resolve the issues outside of our expertise caused by the other departments. The management did not praise the time you spent on a successful resolution. But the time you spent on the phone to investigate could crash the above mentioned KPIs.
We had to deal frequently with customers who could be aggressive, rude, or show their negative attitude towards your cultural background. However, you would not receive appropriate support from your Team Leader or higher Management.
The management also controlled the number of short breaks going to the bathroom. And, they could question the frequency of visits and the length of time spent there(regardless of gender).
The interaction with other departments was tricky. They could be responsive or not as much.
If there was an issue with the computer or the working applications, it was difficult to convince the Service Desk to investig
ProsFresh fruits, clean modern office.
ConsStressful monotonous work process, lack of support from the management.
Would rather not divulge | Queensland | 23 Feb 2017
Underpaid, underappreciated, and treated poorly
Working with bupa has been pretty underwhelming. The care staff are treated poorly and given bad hours, the kitchen staff get terrible hours, the registered staff are overworked and get the work of the care managers lumped onto them, the care managers are overpaid and unhelpful. Management don't listen to a thing the lower staff say and treat them like peasants that they can order around and talk down to instead of being helpful and nurturing healthy work relationships there is a definitive line between the managers and those beneath them. The pay is absolutely terrible and the PCA's dont have access to salary sacrificing but the well paid administration staff and managers do have this benefit when they are paid considerably more than the registered staff and care staff that need it. Concerns for residents are only answered when they become a danger and residents that have a tendency to complain to head office or cause a fuss are given special treatment over the others. Loyal staff that have been with them since day one are not valued. When staff are unhappy they are fine with letting them leave rather than fix the problem and as such the turnover rate is really high and every few months the majority of staff have cycled out. The positives about working for bupa are that the staff are pleasant and work well together aside from management and the residents are lovely. Little to no opportunities for advancement or encouragement for education and growth are available.
ProsFriendly assistant nurses and registered staff
You can tell the quality of an organisation by their retention of staff.
Management was constantly changing. Employees were supposed to be impeccable but management took no responsibility for their lack of respect towards the staff, their bullying, and the micromanagement of the staff. They didn't follow their own values and ruled with an iron fist, forcing staffs to sign in a book, so they can be booted out of their job if found underperforming, hence not addressing the main facility issues. Any pushback was met with threats and intimidation. Old staffs think they are untouchable, suggestions were not taken on board and there is no chance of moving forward with the company. Managers spying and evedropping on workers, also using surbodinate workers to spy on their fellow managers.
Carers are treated with disdain when they are the bread and butter of the organisation. Staff meetings were minimal and their acting GM is nothing but a bully, who sits in the office all day doing absolutely nothing, but eating kitchen food and fiddling with the computer.
In all, unhappy staff felt disrespected and in fear if they spoke out, they will be ambushed, and kicked out of the facility. Its a risky environment!
I do not recommend this facility for professional development, they will drain you with no support. If you are a family member, think twice.
Staff morale was so miserable and low that everybody was just turning up to their shift because financially they had to, not because they enjoyed working for Bupa. Staff are treated poorly, management always had their own agenda, and Bupa couldn't care less about your workload, stresses or mental health. I ended up walking out on the job -- FIRST TIME IN MY LIFE -- in a panic attack from the stress, and ended up never returning on Drs orders - and not one phonecall from Bupa to ask how I was doing or anything. All management could ask me was what my handover notes were, and who I could I get as replacement. Company culture is shot from the top - I worked in the aged care sector in a business type role and it was the LONGEST 3 months of my life. Got a Bupa Leavers email asking me about my experience and why I left - completed and filled it out, stating the decline in my mental health due to work load pressures and lack of support and did not get a response from anyone in HR. This company has left a very sour taste in my mouth!!
ProsThe residents, discounted health insurance
ConsLack of respect from management, nobody cares about your workload, no follow up, offshore accounts department, convoluted work processes, low staff morale.
As a young Australian woman my experience here was horrible. Workers are treated like absolute dirt. Bupa employ's mostly foreigners who can barely speak english, and they treat them like animals.
It is cruel and many of these foreign workers are too frightened to speak up when there is an issue. I was being an advocate for my own workmates, bupa should be ashamed of their management and reporting systems, considering staff were afraid to speak up.
The management staff bullied us. I was the only one who did not sit silently with what was going on.
There was always a shortage of staff, which resulted in less quality of care for the residents, as we were managing up to 15 residents EACH!
The workplace culture was depressing, I felt left out an excluded from the other staff due to cultural differences. Nobody wanted to be working there but they were desperate for a job, so everybody was miserable and depressed. It was a terrible workplace culture. Management made no effort to befriend the staff or organise events to build us all as a team.
Do Not Work For bupa unless you like being treated like an animal with no respect for the honorable and professional work you do.
i have good team sportsmanship and have been playingg soccer all my life
I used to help my mother at her job and was considered as a volunteering job at Bupa, a typical day there was trained nurses got the residents up, I helped feed them and cleaned up after them, we then got them to get there arms and some of there legs moving , they then had morning tea and later after were fed lunch, some stayed playing the game but some decided they just wanted to have a break. they had dinner and were put to bed for us to make sure the work place was tidy. I learnt a lot more patience as they moved very slow and did everything in a slow pace. the management of the place when I helped from 2013-2016 was not good at all, the manager cut some people off certain jobs causing them to not have enough staff which was why our help was needed. the workplace culture was ok as there used to be a church group that came in for people of all different religions and Christmas, Easter, Halloween etc. was always celebrated. the most hardest part was when the residents didn't agree with certain things causing them to get a little bit angry. the most enjoyable part as volunteering was most of the residents were soo nice.
Prosmost staff were nice
Recreational Activities Officer | Queensland | 22 Nov 2018
Residents were the 'best' to work with
A typical day was organising activities to do with the residents., playing bingo, drawing, craft work, flower arranging, taking them on outings to the beach, movies, picnics, shopping and to other aged care homes to visit other residents, join in with sing-a-longs, have lunch with them. I learnt to be calm, patient, listen and be gentle with these residents. I truly loved these folks, everyone of them has a story and has had a whole life, with its highs and lows, everyone is important and matters! I learnt to show them this. The workplace culture was that you needed to 'hurry' and move things along, there was someone else waiting for care, and you had to get around to everybody, almost to the point of been rude!, I didn't like that. Hardest part of the job was NOT having the quality and quantity of TIME to spend with each and every person, because you were only one person trying your best to get as much done in the time allocated! Most enjoyable was talking and laughing with them when they told you of their lives and who was still here that made them happy.
Prosgot to sing, dance, laugh and enjoy the elderly residents
I worked as a casual AIN for quite a while (over 3 years)
Casuals were treated.as expendable and blamed for any and all issues. There is something nasty about this company's management and leadership, the care staff and residents were wonderful but management churned over regularly and did their best to make everyone else's life miserable. Resident complaints.were.explained by management as staff telling residents to voice concern on their behalf, inadequate food portions were blamed on staff eating the food.Residents who attracted high funding levels were kept in the facility when they should have gone to hospital or more other appropriate facilities, these residents' complaints were taken seriously when those with lower acuity were told to move out if they are unhappy. The list goes on. BUPA is all about company profits and bonuses for those in control. Wages are lowest in industry and AINs expected to give medications as well as provide personal care. No wonder a Bupa employee went postal in Victoria
Very productive and fun workplace and always welcoming
A typical day at work would be either getting stressed over little things or not doing you're work properly.
What I have learnt when it comes to situations like that you should always ask for help or try manage it on your own, I think that one thing you should always do is managing stuff on your own first and keep positive about the situation.
My co-workers were very lovely and outgoing and always a helping hand to any type of situations.
The hardest part of the job would have to be working on your own and not knowing what to do. But from my experience it is important to always be prepared and to always know what's happening with your work business.
The most enjoyable part about any type of job is mostly working with customers and always making them feel welcomed and helping them with any situation. I enjoy doing that and learning new things along my way.
ProsIf we all have worked really hard we got a treat at the end of it
ConsThe cons would have to be by working long and hard and pushing yourself to your best ability
Always understaffed. They employ foreigners that can hardly speak English, so the residents, who are old and hard of hearing, couldn't really understand them. Management would take care workers off the floor, to man reception or work in lifestyle, this left staff on the floor, short all the time which means cares weren't done properly! Staff spend majority of the time on their phones behind the nurses station and ignore buzzers. The foreigners would talk in their own language to each other when doing cares, which shows total disrespect to the resident. When care staff or management leave, it takes BUPA months to replace them, so we were continually in the dark about the day to day running's. We had to ask RN'S what to do if were concerned about a resident, as there were no care managers. Really depressing atmosphere. I stayed because I wanted to make a difference to the residence, but in the end it was pointless
Conseverything! Food served up to residents is disgusting
This company’s ethos will make you think you that they’re so amazing ! Well walking on glass shards is 10x easier than working for BUPA
Expectations are sky high - salary is below average in most places…..
The amount of repetitive paperwork for carers and nurses it’s just huge, their care plan system- paper based - over complicated and still handwritten 99% of the time …. and really I’m just feeling sorry for those forests….
Assessments of the residents need are purposely made wrong so they can keep staff levels on bare minimum - HCA s are running like headless chicken to make sure everyone had a PC in the morning, food and their pads are clean. Literally on your interview and induction you’re made to believe that you’re going to be there to support emotionally and physically the residents- well there is no time to say hi properly because a 12 hour shift consists of breakfast/washes/getting out of bed if you’re lucky/snack/pad changes /lunch/snack/ pad change plus getting back to bed if you’re lucky/ supper/ and if there is time another pad round …… this is the sad reality ….. you can’t spend more than 5 mins with residents because of the rush.
Bells constantly buzzing, you can’t say your busy when answering the bell- you re bullocked by management if bells are not answered in time cause that looks bad on their paper reports…..
Staff numbers are kept to bare minimum via wrong dependency assessments and tools which are mainly nurse needs focused - and carer needs are kind
Been caring for 30 yrs.Current employee of bupa. I would not put my cat in there let alone one of my relatives. Residents get the very basic needs met and sometimes these dont happen. Supplies run out and are not replaced, we had to wipe residents with the used pad we were taking off them as there were no wipes, tissues or toilet paper, not even in the communal or staff toilet. Activities written on the board often do not happen. Residents are left in wet pads until there is actually a puddle of urine in there wheelchair. The food is shocking. Many of the carers are good but very stressed and overworked as there is never enough staff on shift. I do not understand how some of our nurses actually quallified as nurses, we cringe as we see them do the wrong thing, eg with a resident who has fallen. They make too many drug errors also, this includes a resident being given another residents medication. Nightshift is also very stressful as there are only 2 carers and 1 lazy nurse to 30 residents. Our nurses do nothing apart from carry little plastic med pots then moan that they are tired. No help with residents bedtime, no help with pad rounds, no help with cleaning or andwering buzzers. Absolutley no back up/support from junior sister in charge of nightshift, who thinks shes a headmistress, its like being at school the way they treat you, instead of adults at work. Some nurses havnt been qualified very long and have not had the chance to become nurses. One experienced nurse told us
I worked at Anglesea heights in Ipswich from November 2015 until August 2016 when I left job sending letter on the 29 August due to extremely difficult situation with a family member when i left job with immediate effect. Hovewer I found out later that I am sacked from job and my letter haven't reach them .
During 2013-2014-2015 very bad CQC report give Anglesea heights very bad reputation in our area. When I started there= yes things are to difficult house is not cleaned to highest standards as there is only 10 housekeepers(when I left 22)care employees are so limited numbers they are working so long hours and all employee are exhausted.
Just 3 months later Thanks to new managers and more staff employed=we are cleaner than Ritz hotel, gardens are beautifully sorted with residents in mind, redecorations took place nearly everywhere, staff are supported ,every new idea from residents or family member or staff is welcomed, rooms and houses smell so clean that clean that once when visit regional manager complimented it is first home she visited that is clinically clean, residents are so well looked after and so so happy(example when I was doing my deliveries to all 4 houses on Mondays I used to take residents with me to help me with job they also can sign paperwork), when staff going for breaktime first thing is to take one or two of residents with them to the gardens or make cup tea and have little chat with residents who are in rooms.
Equipments for work are upgraded ,eve
I have worked as a dental nurse for over 15 years in both private and NHS practices, some with high tech equipment and some that need dragging out of the stone age.
Sleaford bupa: I worked at this practice years ago when it was oasis and run by a different manager, I did not stay. But I came back as it had a good reputation with my nursing friends.
now it is owned by bupa and run by a good manager that herself is a highly qualified dental nurse which make a massive difference in the running of this practice.
She is friendly and polite, if you need time off she will do her best to let you have it off. I had to take some time off for personal reason and she sent me a lovely bunch of flowers which she didn't have too. She always get us little thank you presents from advent calenders to a cheeky Mcdonalds breakfast.
As a dental nurse with the years experience I have I find the practice has more than enough equipment with the nurses managering their daily books correctly. If we do find we are low on anything we ask the lead nurse that will do her best to make sure everything is ordered that we need.
The practice has digital radiograph, 2 decond rooms with new little sister digital autoclaves, 8 surgery's with decent chairs and good equipment.
All the staff are friendly and do get on, the the nurses that are qualified have been so for many years and do an amazing job, the lead nurse has again been qualified for many years and knows her stuff and will d
ProsPay, friendly staff, good patient base, free parking
Love the residents but the staff are so two-faced and nasty. Never known such a childish working environment. You can't trust anyone in the building, the managers either haven't got a clue what they're doing or they just don't care enough. Many members of staff go off with stress related illnesses, staff leave because of poor management and this has been the case since it opened yet they do nothing about trying to fix the issues. Massive divide between the day and night staff, massive divide between direct employees and agency workers, no communication between the management and the 'workers' and pay is very often wrong. Day staff expect the night staff to get up as many residents as possible to make their lives easier, night staff whine if there aren't a certain amount of residents in bed at the start of the night shift both shifts regard the other as just being lazy if this isn't done but it shouldn't be that way, it should be about the residents and they should be allowed to go to bed when they choose and get up when they choose - it's their home after all. You're taught that the resident is free to make their own choices yet in reality if certain numbers aren't up or in bed at the start/ends of shifts you're made out to be the worst carer in the world. You're then bad mouthed to the entire team - no one is excluded from this treatment regardless of how well liked you think you are. There's no professionalism, no team work and no joy in working here. The clinical lead has
I started for BUPA in June 2015, was told the home I was at was Struggling but they were Improving. I asked for Days at one home due to my Health and The Location of the Home. I was given Nights at another home. After a month of consistent bullying by one of the Night staff I swapped to days.
Day staff were really Unwelcoming. Like, really really horrible to you bar the odd one or two. They'd make you think they were your friends then Knife you in the back as soon as you were out of earshot, then Deny it when caught out. Was told "the staff think you get very stressed" when the reason I was always so stressed was the fact I was practically Managing a unit of 26 residents, short staffed, With no senior and nurses who didn't give a monkeys, doing Most of the stuff myself, Bar hoisting.
Forced by unit Managers to do things with residents I was Uncomfortable with, I.E shower a resident with an Agency carer who was Less-Than-capable when the service user had just been served notice due to his Levels of Challenging behaviour.
Witnessed and reported abuse several times, nothing done, was accused by one of the More abusive ones myself, so the Manager tried to force me to swap units, to somewhere I would of been Uncomfortable (General/Palliative care) I ended up signed off for 3 weeks because of Anxiety before I started my New Job.
Always short staffed, Manager knew how to blackmail me into Agreeing to cover nights when I was on days, so asked me at least once a week. T
From night 1 it was clear there was going to be issues. First and second shadowing shift were diabolical. I literally ended up having a massive anxiety attack (senior staff had asked me to move and handle WITHOUT completing necessary training, amongst other issues) and quitting.
Spoke to management, who seemed to be all ears and couldn’t fault them, until I was told about the complaint that I had made by another colleague. I was put onto day shift which I LOVED, however they couldn't give me my contracted hours. I have a house to run and a family to provide for so I asked to go back to nights, feeling much calmer about doing night shift.
Went back onto nights with the same senior staff member and a colleague who I trained with. Senior began bullying me, nit picking everything we did, slagging me off to residents (who would tell me EVERYTHING) and slagging me off to my colleague. Following me room to room to inspect our BED MAKING and to listen to conversations with residents to see if we spoke about her. After a few weeks of enduring the seniors controlling and bullying behaviours, I quit.
It wasn’t just staff that were bullied, residents were too. Mocking, eye rolling, laughing and belittling were some of the things I encountered working here. I also experienced some residents being left to sit in their own urine and excrement for much longer than they should be. Staff avoiding certain residents. YOU COULDNT JUST CHAT AND GET TO KNOW THEM. It’s looked down on!
ConsBullying, Management don’t care, bad working environment, understaffed
I was motivated to continue working in care after being in the field for a few years but this job has put me off care roles forever. I have never had a work experience this bad in my life. I would give 0 stars if I could.
Unmanageable work load with the small amount of staff per floor. Blatant disregard towards concerns raised - money is saved while resident safety and well-being is put at risk. Document information has to be forged sometimes since there is simply no way to get it all done properly. They value paper scraps over their residents - lots of paper trails. Some aspects of care have to be omitted to make time for ALL residents equally.
Some residents have specific needs that can't be met in the facility but that is glossed over and ignored just to fill beds. They should not be here but people in charge turn a blind eye.
Poor pay - they will try their hardest to avoid paying extra for overtime [of which there is a lot]. Incredible amount of responsibility for these scraps. The alleged benefits can only be accessed if you're patient enough to wait 6-12 months while being treated like dirt.
Incredible amounts of clueless agency staff sent into this hellish environment - poor staff retention in general. Very poor morale, lack of motivation. The long term staff are fed up and burned out. I can hardly blame them - the environment kills the will to live, even.
Rotten, disgusting and ''can't be bothered'' attitude from the management down, including all
ProsDecor, cleanliness, food, drinks, dining atmosphere, building layout
Wake residents and give out breakfasts, assisting in feeding where necessary. Collect breakfasts plates, etc., provide personal care, wash and dress residents and tidy rooms. Hand out tea and biscuits, assisting where necessary. Collect tea cups, etc. Take residents to dining room, serve lunch. Serve lunch to residents remaining in rooms, assisting with feeds and personal care. Take residents to lounge. Assist in lounge for activities, Write up daily personal records of residents, liaising with nurses where necessary. Continuous monitoring of daily events in individual folders. Take residents back to dining room for supper, assisting with feeding where necessary. Assist feeding and personal care to residents remaining in rooms. Collect supper plates, etc. Take residents back to their rooms, preparing them for bed, changing clothes, personal care, etc. Assist residents remaining in their rooms to prepare for night. Dispose of laundry and waste.
I have learned about the vulnerability of mature people and what they have to endure when their bodies are failing yet their minds are still of young people. I have learned all the day to day skills and more important care skills, including catheter training, manual handling, dementia, end of life care, death, dying and bereavement and more. I have learned that patience is sometimes thin on the ground and many people do not appreciate what the older generation have done for this country and what they had to endure when they w
I absolutely loved working here. I loved the training (I had a great trainer) and I loved getting into the actual role. However, I had not actually passed through the training. It's predicted 5 weeks of calls while being coached before going fully into department (i.e. you're out of training). However, I was ill in the middle of that, and then going back, it was taking me much longer to get through. (You have to pass a certain percentage of audited calls.) I was a bit worried about this while I was still in the probation period, but was assured that every case is assessed individually. As I was enthusiastic about the job, and was good at it with the exception of a few mistakes (which led to failed calls), I wasn't too concerned.
However, one day, unexpectedly, I was given "an unscheduled probation review". I'm not sure if I was expected to defend myself, but as it was out of the blue, I was upset and unable to fight my case, and not half an hour later they told me that my time with Bupa was to be terminated.
As I said, I loved working there. This was because of the positive work environment, particularly the people. Everyone there who I came across was friendly. Maybe one person didn't smile back at me if I smiled at them, honestly. I can't rate the staff highly enough as a whole.
I also liked the strictness of their work policies. However, I think this is where they could also change a bit. I think by all means having rules and making sure they are stu
ProsEmployee Assistance Program, staff
Questions And Answers about Bupa
What should you wear to an interview at Bupa?
Asked 23 May 2017
No dress code
So whateva you feel comfort to go with.
Answered 7 Dec 2021
To dress very well but not casual
Answered 14 July 2020
What would you suggest Bupa management do to prevent employees from leaving?
Asked 17 Mar 2019
Pay them better and stop exploiting loopholes to get out of paying overtime …
Answered 15 Apr 2022
To treat their staff very well and take adequate care of them..
Answered 14 July 2020
Why do/did you like working at Bupa?
Asked 6 Aug 2017
To maintain quality of life and empathise with people around me..
Answered 14 July 2020
If you want to loose your care factor for our elderly then this is the right company to work for , I worked for Bupa for over 2 years , I left as being constantly short staffed and no care from management caused me anxiety. I’ve worked in aged care for 29 years on and off and Bupa managed to make me loose my love of working in aged care. I resigned from my position as I was taken of the call list for not completing my elearning as you don’t get paid for doing it at home . Residents suffer in every aspect of care and quality of life . I would never work for them again even if it was the last job on earth!!!
Answered 19 Feb 2019
What is the most stressful part about working at Bupa?
Asked 5 July 2019
Answered 14 July 2020
Management have a hard time following the EBA rules and think they are above the law and can do whatever they please
Answered 18 Apr 2020
Does Bupa have a staff discount? How much is Bupa’s staff discount?