Knowledge enriching workplace with its share of risks to health and mind as everyday presents varied challenges in products, customers, and workmates.
I started as a team member at the Timber yard as I have a forklift license and they needed someone to do forklift driving to assist customers complete purchases. This was fine until it became a burden to do the job as there were not enough staff to complete the job as I needed a "spotter" whenever I had to operate the forklift. It always took a lot of time and pressure on other staff to come as "spotters" because not everyone is trained and certified to do this job too. This situation always triggered some irritation and unpleasant times with some customers and I always tried to reason with the customers but some just left their goods because they could not wait or elevated their complaints to a manager.I was classified as a "Qualified Electrician" by the company and that is my main trade but I was never assigned to the Electrical department since I joined the company.I am often called upon, though, to sort out complicated questions in the electrical department as well as some of the other sections in the store like the plumbing, painting and tools sections.
Despite all these, I enjoy working at Bunnings because talking and trying to deal with other people's concerns is always a learning process to me. There is also the opportunity to meet other team members who share a common passion for working hard, having some humor thrown around sometimes at each other and learning about new products and trends in the market.
The safety to the risks involved in such a working environme
Prosworking with an australian icon company providing the widest selection of building products, and do-it-yourself assistance in the market, having the opportunity to meet customers, and assisting them solve their renovating problems, with our products, getting first hand information on latest trends in building industry, working with like minded team mates, and making new friends
Consexposure to the natural elements of nature like freezing cold winds/rain in winter, and extreme heat in summer, without the adequate protection in clothing, and physical structure, every team member is dispensable
The atmosphere at bunnings is toxic. Managment is bullying to you, I was once mocked for not being able to pull a heavy pallet with a manual pallet jack due to a severe shoulder injury. When I told him I could not do the job and he laughed at me, he then got mad at me for not completing the job. I'm sorry but that's just toxic behaviour.
Some coworkers are good, if you can relate to them. 80% of all employees just complain about their life, and are grumpy and snap at you all the time. I've been yelled at by numerous coworkers in my department for helping other departments. I've even had one coworker go to a store manager to complain that I was helping other employees?
Work place gossip is real. Workers will make up rumours and spread them, and coworkers are always telling you some story about someone who's working there. A very toxic workplace.
If management don't like you, they'll get rid of your shifts. When casual, I gave 3 weeks notice to go on a 3 day holiday. My manager told me that because of this he was going to cut my hours. I went from 30 hours a week to 5. All because I took a 3 day trip. By law, as a casual I had no obligation to take assigned shifts, and I even gave 3 weeks notice.
They will constantly hire new employees to look good to the public. What some people don't realise that when they hire too many people, some employees aren't going to get shifts. I haven't had a single shift in a year, and they've had 4 influxes of new employees. This is often refer
This is an excellent first job workplace as they offer much support to all team members. Comprehensive training on how to use the cash registers, product knowledge and special deliveries were done.
A typical day of work would include meeting new and regular customers and helping them with any project they needed the tools, equipment or accessories for.
I learned a lot of new concepts on how to handle difficult customers or customers that had problems with out services or products. I also learnt lots of things on general product knowledge. As this workplace is a warehouse, they house thousands of items that I got familiar with. For example I learnt all the different types of wood used around the home, such as decking timber, untreated pine, fencing palings and timber used for floor boards. The skills and knowledge I learnt working at Bunning's had and will help me for the rest of my life.
Management was always supportive and approachable. And very understanding if time off was needed.
Once I got comfortable in this workplace and with the other team members we had an average of 110 team members working on a 7 day roster, they were always happy to help me when I needed it and they also taught me things.
The hardest part of the job was the working conditions as it was in a warehouse and during summer and winter the warehouse had little protection from the water elements. Also the long shifts that I has was about 8-12 hours at a time.
The most enjoyable part of
ProsFree lunches during the week, random bonuses, great pay, friendly staff and managment
Conslong hours, hard to work in conditions such as concert floors, dirt, dust, wood shavings, paint spills, chemical substances, warehouse conditions
First I started off working in the loading dock, counting stock that was being delivered and then moved the stock on pallets using various pallet jacks etc. Later on I was moved into the nursery section, where I was responsible for ordering plant stock, fertilisers, herbicides etc. I was also one of the ‘go to staff’, regarding customer queries, on plant related issues and was incharge of the water feature section, due to my thorough knowlege of aquatic plants, filtration systems and pond construction.
I learnt to be dynamic in various roles throughout the store, using cash registers on many occasions, helping with ‘loss prevention’, I also improved on my customer relations skills, stocktake orditing and was able to use the PDA electronic devices used to count/order in new stock.
Management were professional, team players (got involved themselves with various roles) and helped maintain a positive work environment.
The workplace culture was that of friendly banter, including after work activities, we all worked well as team players and I found working there to be a very enjoyable place to work. They were also flexible whilst I was undergoing my undergraduate studies and gave me work on weekends, university holidays etc.
I found the hardest part of the job was initially learning, where everything was in the huge department warehouse and putting stock in the correct aisles/sections.
I found the whole work experience enjoyable and have fond memories of working ther
ProsUpdated skill basis, learning new/unfamiliar equipment and the social aspect.
ConsBeing on feet all day, got sore legs, back etc.
It can be full on with split shifts covering breaks as I do now.
When in Trade it is full on, because you are doing more than your share of work as you could be the only person at the desk for an hr at a time or in my case I did a 3 person job on my own on a weekend.
I learned very quickly you get shown what is relevant and its sink or swim. I have learnt so much as I can do the job of 3 to 4 people on my own as there is never enough staff to assist me on a weekend so I run the Trade Desk on my own. I own my job and responsibilities.
As management had changed over we have been settled with bullies and too much problems with rosters. There is no longer work life balance.
Co-workers are the best I have a relationship with everyone in the store as I can ask for any item from any department at any time of the day and the team members always deliver as I have seen on different occasions I have never seen this for other Trade Team Members.
Hardest part of the job is to complete work that someone else had started and they are not full time so you can not ask and work out what to do so you use your common scene to make sure your customer still gets be very best of your service associated with the company. My customer always come first.
When we have a special occasion like fruit day or we have reached a mile stone in the company. Like my favorite is when we have targets for surveys or something happening for the Tradies I get target my best as a team is we hit just for
ProsBenefits with so many different organisations, Its the staff I work with, and customers i assist and serve, I built relationships with customers and co-workers
ConsNo one tells you about those benefits. Split shifts
I would go straight to the section I was working in on the day and see the person in charge of the section for my instructions. Most of the time it was customer service and seeing to the customer's needs, and stocking shelves.
I learned more about the system on which Bunnings runs, and the sections they have within the store. I learned a lot about myself and how I relate to customers. I was doing this work experience as part of my Certificate II Retail training so I was putting what I had learned into practice. By doing what I had been trained to do I found myself enjoying the role more each day. Gained a lot of confidence knowing I could make a career from being a part of the retail industry. A lot of my past employment has been in kitchens and hospitality. I want to change my direction and work in retail or warehousing and logistics, and after my work experience I believe I have the skills to be successful in retail.
My co-workers at Bunnings all seemed quite happy in their roles. Everyone seemed easy to talk to and always willing to help. My supervisors were friendly and I felt comfortable. I fit in seemlessly I thought.
The most enjoyable part of my work experience was every day. Just to be working again and in the working environment felt really good. I have been unemployed for quite some time so it felt great being busy again, even if it was for just four days.
The hardest part was realising that it is just work experience. I was not getting p
ProsGood hours 9-5
ConsNo employment afterwards, unpaid work
Customer Service Representative | Brisbane QLD | 12 Nov 2021
Well paid casual rates, bonuses good for retail
Worked at Bunnings 6.5years, have had experience in every department/position there is. There is a big difference in how much you’ll enjoy this job depending on the position. The management is usually a bit of a joke. However, working with a diverse range of ages can be fascinating. Depending on the role, you can leave work and not think about it till you come in the next time, or you can bring home the stress of working in an unsupported department. It’s a typical retail job, but on a larger scale. I would say I enjoyed it, although I stayed too long and ended up seeing the worst sides of the business, which left me with a bad taste in my mouth. There are others that have worked there part time and pursued other endeavours, who have a lot more joy in their lives compared to the long term/full time employees.
There is periods as casuals that you will not be given hours and therefore may go months without pay due to “budget”, which can be incredibly stressful on those without work and those that have to make up for the lack of staff support. As a multimillion dollar company, this is unacceptable. However, if you are related to managers or favoured by them, don’t worry as you will be given hours, whilst others starve. All coordinators receive $10,000 bonuses whilst patting themselves on the back for walking around, looking busy and gossiping about low level employees (this has happens at every store I’ve worked at).
ProsCasuals are paid $30+ ph, part time and full time $25+, Bonuses for full time employees are around $800 and you receive Bunnings gift vouchers at Xmas
ConsManagement, Entitled customers, lack of support from management, lack of action when employees have been harassed by other employees
I had the misfortune of being employed for the opening of a new store in Coffs Harbour. When in group interviews and orientations, management couldn't be friendlier, but that disappears once you start working. After so much training on safety, I was shocked to be refused a pair of safety gloves for cleaning up timber with exposed nails during the store set up. I was sworn at more than once by my co-ordinator and constantly harassed and bullied and my roster would change literally overnight, no phone call, just altered on the online roster. meaning I was away on 2 days off, and had to come straight home for a 3 hour shift.
In the third week a customer asked if we had any more of a certain product or when we would. My Co-ordinator told me "I dunno, ask someone else". I did, and was told it would be ordered but we don't give any ETA. I was embarrassed and felt sorry for the customer.
We were also told at induction we'd be employed as casuals at $26ph, but then were individually asked to sign temporary contracts for set hours at $21ph. If these were not signed there'd be no guaranteed work at all. After this 8 week period I was offered a permanent 20 hour contract at $21ph, I declined and was told I couldn't expect any shifts. After I resigned I went back to get a separation certificate and was told they'd put it in the mail. I'm still waiting after 3 months.
To be fair, a lot of this negativity had to do with 1 co-ordinator. I'm sure some stores are run much more professio
ProsSausage sandwich occasionally
ConsWitnessing junior workers get spoken to aggressively, misleading culture and conditions, fear instilled into staff, absolute disrespect for team members by management
Productive and fun work place with workshops, sausage sizzle's and face painting.
Arriving to work and being gretted by the first three people at the doogr and behind checkout, then proceeding to put on my apron carrying my tools for the day. Checking the board to see what aisles need to be worked, and how I can manage my time effectively to meet deadlines. Then, grabbing my iPod to use as a computer which scans barcodes, then grabbing my area phone to recieve calls from external customers or workmates. After this I'm most certaintly in the shift! I then proceed to take leadership of my duties, focus on customer service and being punctual with my examples given to customers.
Overall this position helped me learn the values of what life can throw at you, and how best to correctly display oneself when faced with day to day problems. The management were nice, but I found the changing of managers to be too constant and found it hard to maintain a working relationship. They still were polite and I could never avoid shaking a hand. The culture of the workplace was busy and bustly. Always on your feet working a shelf, helping a customer, moving a pallet or bring down stock with a electric forklift. The hardest part of this job was having confidence in oneself and performing the day to day tasks with ease and comfortability. The most enjoiyable part of the job was working a shift where you had other people in the store, so you could look forward to break. Also, meeting new reps was nice, as this helped further ones understanding.
Exactly what you'd expect - fast paced, focused on cost but still somewhat fun.
Working at Bunnings was a mixed experience. As it is such a fast-paced and cost-focused workplace, employees were typically under large amounts of stress and expected to perform seamlessly and for long hours. The shifts were normally really long (9-10 hours on a weekend!) as a casual, but the pay was worth it - the weekend rate was very reasonable.
Staff attitudes were mixed and I guess it depended on what department or role people were in, but there was a clear divide between the people who very evidently did not enjoy their work, the the cheery and positive people who remained in good humor throughout their shifts.
I spent time in the in-store cafe which required high levels of autonomy and self-management as only 1 person would be on at any one time. This was difficult to say the least particularly around mid-morning, lunchtime and afternoon tea coffee and food rushes, and when toilet breaks were needed. Juggling a cafe on your own was a considerable stress but also enjoyable and fast-paced.
As a casual team member there was very little flexibility with time off however that can be expected.
Career advancement was made possible with opportunities for me to move between registers, nursery, cafe and service desk, as well as filling in for stock-take and restock team members.
Management were reasonably understanding and friendly however there is definitely an overall attitude of high pressure.
ProsFast-paced, never a slow moment.
ConsLong hours, exposed to heat/cold due to lack of heating/aircon, pressure.
Good co-workers and decent pay, but horrible management in all levels of the company.
Work full time at Bunnings for over 3 years.
Your fellow team-members will be the sole life support you have in whatever store you work in. They make you laugh, help you out when able and overall keep you relatively sane in what is otherwise a company that doesn't give 2 cents for your well being.
Critical lack of staffing in almost every branch across New Zealand with team members under-trained yet thrown into job positions/roles that need specialisation. No backup team members in the event of someone taking sick leave or holidays; you are expected to somehow pickup the slack of one, two or even more missing persons while still getting your own workload done and at the same time still serving customers.
In some stores with extremely few staff, you are expected by management to somehow be an expert in three different departments when you've barely been trained in one. Oftentimes sole workers are held responsible of maintenance on multiple aisles. When customers complain they got no service because no one was available to serve them, management simply cracks the whip at you and tell you they expect you to somehow be at four places at the same time. One major consequence of this is health and safety regulations are basically swept under the rug. Need to do a two-man lift? Tough luck, no other team member around and the customer is getting impatient. Wreck your back trying to wrestle some large bulky item into a customer's small car.
In the rare moments that manag
Bunnings was an absolutely awful company to work for.
While the pay does sound decent at first compared to some other retail jobs, you soon realise that management will use that as an excuse to treat you like trash and expect you to do more work than is literally possible in the time frame given. You’re also expected to do work that should be done by managers and team leaders whist on a shop assistant wage.
Morale in the store was incredibly low and so many people left in such a short time all because of the way staff were treated. There was such a bullying culture from management even if you were just in the middle of your shift the store manager might just casually threaten the security of your job for whatever reason they’d come up with. On occasion I was shouted at for things that didn’t even happen. Sometimes you’d be called into the office or sometimes they’d just rip into you in front of customers. No matter how hard you work they’d always find something to have a go at you about. Honestly the managers were the worst people I’ve ever met and I don’t know how they expect anyone to want to work when they treat people like that. They’re just power hungry bullies who barely do any work and don’t deserve the jobs they have. They want you to respect them whilst treating everyone like dirt, except of course fellow managers.
I was also underpayed a couple of times and had to chase it up. There were almost no perks to the job. Yes there was the standard store discoun
ConsBullying, underpayed, rubbish benefits, lack of overtime
Questions And Answers about Bunnings
What is the company culture like at Bunnings?
Asked 29 July 2017
Answered 20 Jan 2020
Many years ago the culture was amazing but through out stores it is not being lived . I believe this is due unrealistic expectations by management but they too have a bucket load of expectations from their leaders . There is no time for good culture. Because of the never ending pressure
Answered 4 Dec 2019
If you were to leave Bunnings, what would be the reason?
Asked 22 Feb 2018
Can't imagine leaving
Love my store.
Answered 11 Apr 2019
Bad morale across the store
Answered 6 Apr 2019
What should you wear to an interview at Bunnings?
Asked 19 Apr 2017
Present yourself well and answer with enthusiasm is all that matters.
I literally wore skinny jeans, plain tucked in tee and skate shoes and landed the job
Answered 18 Sept 2021
I wore my bunnings uniform as I was already apart of the business but for those that are from external, you would need to be required to wear something smart/neat/casual
Answered 2 Jan 2020
Tips for interview
Asked 4 Oct 2017
Focus on customer service.
Answered 11 Apr 2019
Think positive, good positive answers go well, look the interviewer in the eye, don't slouch don't fold your arms and smile.
Answered 21 Mar 2019
Does Bunnings have a staff discount? How much is Bunnings’s staff discount?
Asked 3 Aug 2017
Oven $10.000.00 a year
Answered 12 Sept 2021
Yes, it is half of the profit Bunnings makes, up to 20%. Pretty good discount compared to other stores.