Overall Reviews at Australian Government Services Australia
A challenging place to work at, full of opportunities and interesting work.
The typical day at work has already been preplanned and I am ready to pursue the days activities. Its important to keep a log of the days activities in order to review any missed opportunities.
There needs to be some thinking time set aside every day to ensure that you are on track and report the important information up the chain.
The work is exciting and full of challenges and requires a high degree of thought and planning. Meeting with key stakeholders need to be planned and flagged in order to progress project work and ensure that all stakeholders are on the same page all of the time.
Excellent place to work in the cyber security domain.
Very supporting management ; Balanced work-life culture; Amazing and supportive colleagues ; Great location; Deep-dive on the latest trend in the cyber security domains was by weekly session, which was very interactive and informative; Some of the IT processes, particularly on infrastructure hosting platform and stakeholders engagement needed uplift.
the most enjoyable part of working at Centrelink is the ability to assist our community and provide them with the services they need.
the hardest part of the job is the excessive escalated and aggressive customers that staff and specifically managers and team leaders have to deal with on a daily basis.
Senior Information Specialist | Hobart TAS
| 26 Jan. 2017
Tasks and projects had "meaning" for both employees and the general public
The use if Information Technology to assist clinical, counsellors and housing recipients was excellent.
Employees could notice how the organisations mission statement related to the tasks and projects they were working on. This gave an incredible sense of satisfaction and self esteem.
ProsGood management encouraging organisation
ConsLong hours deadlines
Client service officer
Good team members, good management. High Number of call of public for various social security payments, applications processing and various other service requests.
excellent training and support was provided
High pressure environment
Can be a high pressure environment but are well compensated and supported for the challenges of client facing issues. Client expecations would be the hardest part of the position but staff and management are very supportive and it has a strong coaching culture
good organisation to work in
DHS is a effecient and skilled organisation that processes government programs. promoting customer service, ensuring deadlines are met using a range of computer systems.
A typical day would be ensure customers are served, leading team for any changes that occur, rosters upd, reconciliation process/admin work.
Having worked in DHS, I learned a vast range of computer skills, team based environment allowed for effective services and productivity.
Hardest part of the job when systems crash.
Most important part of the job is satisfaction of client service and meeting achievements expected with my team.
Prosacknowledgement of achievements
Very large organisation and generally a good place to work
a typical day at work involved developing service level agreements and reporting on service availability to the executive.
I have furthered my skills in stakeholder management and ITSM functions in general.
management can sometimes be questionable.
my co-workers keep me coming back and are great to work with.
The hardest art of my job is identifying/managing stakeholders as the department is so vast.
The most enjoyable part of my job is the satisfaction of implementing a service level agreement.
ProsJob security and great benefits
ConsLacking in career advancement opportunities
Busy, with deadlines, but supportive environment.
Busy job, tight daily deadlines, excellent support though. I've learnt contract admin, payroll, police checks ETC. High expectations, and excellent organisational skills are needed.
ProsGained a bigger skill set
ConsToo much mirco mangement.
Great Department to work for.
I got a real sense of personal achievement working for the Department. Able to assist the community. Flex time available for RDOs. Great learning and development and career progression
ProsGreat staff morale