project manager

senior manager

executive manager

field technician

network engineer

nbn™

Biggest challenge to my task is performing data and process analysis within a structure that is still evolving as an organization, thus delivering outputs while quickly integrating new processes and standards being put in place as you go. Learning requires that you stay connected and alert with the changes, and integrate these in your approach on data analysis immediately. Typical day at work is a hot coffee by my desk, working with the GIS software and data while intermittently on the phone and emails communicating data findings for validation with stakeholders, or providing assistances on software and data. We have a very supportive and friendly environment at work, and communication and support on the national team is too easy via desk tools and video conference rooms. Management have full support although challenge is there in terms of how to really maximize the use of GIS technology and how to understand what the  GIS guys do and why we need more resources in this area. Hardest part of the job seem to be underestimation of the GIS tasks at hand from the management, so that if you are not into automations, stress of repetitive manual data analysis will get to you. Most enjoyable part of the job is that telecommunications is a new interesting area for me, and we are mainly using CAD as our main GIS software, so comes all the learnings on integration with more advanced GIS softwares and writing the automations that comes with it.

Typically at NBN Co your day will start with at least 3 meetings a day, nationally, working across several business areas to align stakeholders to your project. You will have a huge amount of work to do and a lot of searching for the right people to assist you, your day will end in the dark hours and you'll likely have made a impact on the grand plan and felt good about it.

Having had the opportunity to work across different divisions delivering corporate projects i have personally learnt a great deal not only industry specific knowledge but i have learnt a lot about other peoples roles and tools they use to do their jobs. The pace is fast in NBN Co there are plenty of areas to grow and to learn from.

Co-workers are task focused and generally frustrated, there is no culture here yet. 

Hardest part of the job is being dependable on other teams to get your tasks/projects moving forward, particularly in this organisation where we relay on many external contracting organisations to help us deliver, it can become quite political.

The most enjoyable part of the job is finalizing tasks and seeing the impact our  work is having towards the goal of connecting the country to world class infrastructure.

This workplace was not what I had expected it to be.

As a government run incentive to provide faster more reliable internet services in Australia I was overwhelmed at the chaotic and underhanded approach to consumers in this call center.

For myself personally it felt as though the customer service handling of enquiries was fobbed off back to the RTS ( Telco providers).

Education around mixed-multi technologies or BROADBAND has not been provided freely to consumers and in fact many are still mislead in regards to exactly what NBNco is able to provide to consumer markets.

Witnessed this year during COVID they magically increased bandwidth to consumers and created a basic 25/1 plan for free consumption. Inernally this company will effectively go private with taxpayers being the contributors and will not receive any additinal benefits.

Under a Malcolm Turnbull government it is easy to see why the CEO stood down purely because the internal corrupt nature and delivery of the NBN to general public is misleading and false.

NBN is an innovative organisation delivering very complex infrastructure. I found my days at NBN challenging, in good way, utilizing my knowledge and experience. I learned to be flexible and how to think outside of the square to solve the many problems that occurred.
Management was very supportive and understanding, giving me access to people and information I needed to carry out my specialized work. Management also gave me responsibility to lead the process and accepted my opinions and determinations. I was also given the opportunity to communicate across all levels of the organisation.
Though there were daily pressures to complete tasks by strict deadlines, people were relaxed and friendly and would always take time out to help.
The hardest part of my job was to understand the technology breakthroughs that occurred at a regular pace and then to find a solution on delivering that new technology.
I found the most enjoyable part of my job was adding value.

* We manage a great variety of complex major incidents ranging from Payroll outage 1 day before payday to Cyclone Debbie.
* Managing a Technical bridge requires the utmost people skills, we need to extract information from Technical engineers, Then create a report in a non-technical manner for the senior management to understand.
* Management skills are limited to managing Technical bridges of up to 70 people, this takes a great deal of managerial authority and a great deal of knowledge with confidence.
* Workplace culture has to be at the core of the team and individual 
* The hardest part of my job would be to ensure I have correctly understood the Technical engineers and architects, I have translated the information correctly in my communications prior to submitting to the wider business.
* Most rewarding part of my current role would be when service is fully restored in the shortest time.

Great place, easy to gain experience, though many of the employees and especially the management have been learning on the job, as per Bill Morrow's statement "building the plane whilst flying it". Moving up the ladder is dependent on networking skills and politics; productivity is similarly judged. Technical competence is recognised, though rare, with HR competency questions in interviews being behavioural only. Salary increases are negligible (unless you're moving up the ladder) and based only on perceived and adaptable at the time behavioural competencies, as they are firmly defended by HR policies. The bonus system has recently been changed to eliminate managers' subjectivity.

Management are confused, most out of their depth with little experience as to how to make nbn work on the scale required. Many are secretly cynical and working to their own agendas or making careers from the constant chaos, paying only lip service to organisational directives or worse still implementing directives  for a dysfunctional outcome. Promotion of inexperienced sycophants that are non-threatening is rife.  

Constant re-organisations that waste and undo what took months to set up throws everything into periodic confusion.

Lack of a cohesive aligned operational  and IT strategy to facilitate scale roll-out – so reliant on people to make up and plug the many holes – lots of repeat work,  wasted  effort to work working harder  rather than smarter.

Certified Great Place To Work - NBN lives and breathes being a great place to work. Super supportive of parents especially during lockdown and working from home. Good parental leave options.
Their culture is maturing with many wellbeing initiatives being delivered to support staff and the one team culture.
Pay increases and bonuses have significantly reduced over the past 2-3 years despite NBNs increased revenue. Not an industry leader in terms of pay and remuneration.
Overall a great place to work for gaining experience across the industry. NBN value skills and work ethic/attitude over paper qualifications. If you want a career in Telco it's a great place to start.

Lack of internal governance has led to a toxic culture, stressful and unhealthy place to work created by inept middle management lacking basic integrity and misusing the powers to stack their teams full of ill qualified mates whilst other areas are under resourced. Large consultancy firms a paid a fortune to repeatedly send inexperienced staff at exorbitant rates. Wasteful spending with little commercial oversight and no measure of returns.  Senior leaders have a warped sense of what is happening because they only want to hear good news and this is what they are given.

full day of calendars with meetings scheduled back to back, free time would be catching up on emails and contacting delivery partner peers for commercial issues.
Commercial compliance not only internally but also externally
managed 4 staff in the commercial team, reporting to a General Manager. 
The hardest part of the job was making the right decision that was consistent with all the commercial team nationally
Making the decisions and being able to educate and brief the delivery partner and peers within the company on why that decision was made.

Top Job Titles	Average Salary
Project manager 4 salaries reported	$165,750 per year
Senior manager 7 salaries reported	$196,571 per year
Executive manager 4 salaries reported	$257,500 per year
Field technician 9 salaries reported	$77,330 per year
Network engineer 6 salaries reported	$90,367 per year

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