store manager

assistant store manager

retail sales associate

operations team leader

retail store manager

Victorias Secret

Management is genuinely awful, I cannot stress this enough. 

They micromanage everything you do on the floor and push you onto customers to the point where we lose sales. 

They are always going on about how they care about their customers yet none of that reflects in their actions, spanning from their interactions with customers or their constant modifications of the return policy, making it even harder for customers to shop here. 

They DO NOT care about the casuals they hire. They keep on all of the Christmas casuals even when it’s not necessary to do so and then when it’s off-peak, do not offer shifts to casuals at all. Their way of rostering in semi-busy seasons is “it’s better to have too many people on and send people home”. They end up mass cutting shifts so that casuals who were initially rostered for 5 hours or 8 hours end up going home after only 3. This wouldn’t be a problem if it happened occasionally but infuriatingly this happens several times a week. It’s poor planning and bad rostering but they never aim to fix this because they have no respect for their casual worker’s time. 

They are extremely inefficient and unorganised and spend most of their shift off the floor. They take several cigarette breaks a day and leave the store completely unmanned to go on impromptu shopping sprees or to get food or meet up with friends. 

This makes it especially difficult to do anything because from what I know, a lot of what happens at the registers and in the fitting rooms often need manager intervention because of rules THEY imposed as a result of micromanaging and in these instances, there’s no one to turn to. I often see members who were rostered for these areas running around unable to find a manager to get approval for something. How are you going to impose a rule where something can be done with manager approval only and then never be available to provide said approval? 

The girls in the fitting room have it the worst. Oftentimes there’s only one part-timer and MAYBE one casual rostered on a weekday and they roster this way because they aim to manage with their full time (all full time are part of managerial team). However, since management is never there, these girls end up having to endure the full brunt of it by themselves. They don’t get to take their MANDATED paid breaks, and even their unpaid breaks get pushed back ridiculously late. 

Their constant absences from the store affects the casuals rostered for the registers. We are told to direct angry customers to the registers and then the people rostered there end up having to deal with the full force of their anger. If by luck, they are able to find a manager to hand the situation off to, they still have to deal with the customer’s anger because the manager just says that they do not want to deal with the situation themselves and uses the girls on the registers as an intermediary to get their message through often citing that “tell the customer that your manager is unfortunately in a meeting right now and is unable to come out”. 

They also love to take their anger out on people who work in back of house. I’ve seen them blame the BOH team for not being able to help customers on the floor even though this team are specifically told not to interact with customers and if there are customer queries to hand it off to someone rostered on the floor. 

Every member of management were friends/ family with each other before their promotion into management so if you have a problem with one of them, you do not feel safe enough to go up to another member of management to talk to them about it. 

HQ is based in Singapore or Malaysia (I’m not too sure) and they will pass down rules that simply don’t work in an Australian workplace but management do not try to refute these and just apply them anyways. 

They consistently talk badly about the part timers and casuals because “we aren’t productive” but never reflect on their own laziness. Everyone knows they’re just sitting out in the back and insulting their employees and not actually doing work but you can never ask them for help. If someone talks bad about management they stop getting shifts. I’ve had friends who ended up quitting because of their preferential treatment. 

They have made using headsets compulsory but do not compensate us for the cost. Most of us go through earphones in a matter of weeks. I’ve had to repurchase earphones at least 3 times in the couple month’s I’ve been here because my options are to either buy earphones or go home early without getting paid for my shift. Ironically, they never have their headset in when we need to be able to contact them. This is just one example of the double standards in this workplace. 

I have made some great friendships here and these friendships are the only reason I keep coming to work. I could keep going about the mismanagement in this workplace but ultimately the bottom line is that management needs to get their game together. 

Almost all the values Victoria’s secret claim to uphold in my opinion, are for brand-image reasons and not actually practiced. There are managers/supervisors on the management team who are either related to each other or are close friends. According to the values & culture page, it states that they “foster an environment where everyone is empowered to be their true selves” and to lead with trust and transparency. Associates don’t even feel confident enough to raise issues with one or few supervisors out of the fear that they’ll disclose their concerns to the involved parties because of their personal relationships. So much for promoting “transparency and trust”. The company insists that individuals are empowered but that environment seems disempowering.  The management team have shocking communication, leadership and team work skills. There have been many associates who have had to leave because of managements complete disregard for their associates well-being. 

Head office also impose too many rules regarding exchanges. They have removed the ability to exchange items and add the credit onto a gift card or to receive a credit note at all. The exchange policy has also been reduced from 28 to 14 days. This has frustrated many customers and we’ve had to calm down angry and dissatisfied customers. 

Overall, I’ve made many friendships and gained a lot of valuable skills. Working there has also forced me to break out of my naivety.

I welcomed people, asked if I can help them find anything, explain sales. I ran the fitting rooms where I help women find their perfect bras. I learned a lot about truly caring customer service, and about a woman's body. My co-workers were in the same boat as me we mostly got along. Except for one girl nobody likes because her nose was always up in the air. The store manager was perfect, one of them thought if she said everything in an excited voice everyone will want it which was unhelpful, but the rest were awesome. The hardest part was people thinking your just trying to sell them something when really we were given excellent training, and knowledge and knew we could really help people if they would just listen to our expertise, and let us help. Oh and the shoplifters. I HATED the shoplifters feeble attempts. The most enjoyable part was when you got to help great women shop, it could really be like shopping with your friends, if it were the right customer. I also really liked helping men find things for their partner because they always said the sweetest things about their beauty.

One job that I really enjoyed was working in visual merchandising. I liked this role because it allowed me to be creative while also helping improve the customer shopping experience. My responsibilities included arranging products, creating attractive displays, and ensuring the store was organised and visually appealing. I enjoyed planning how products should be presented to catch customers’ attention and encourage sales.

Visual merchandising taught me the importance of attention to detail, organisation, and teamwork. I worked closely with other staff members to ensure displays were updated regularly and reflected current promotions or seasonal themes. Seeing customers stop to look at displays I had created was very rewarding and gave me a sense of accomplishment.

This role also helped me develop problem-solving skills, as I often had to find creative ways to present products within limited space. Overall, visual merchandising was a job I liked because it combined creativity, customer engagement, and teamwork in a fast-paced retail environment.

There was a clear lack of communication, consistency and proper support from leadership. Concerns raised by staff often did not feel taken seriously, which created an uncomfortable and discouraging environment to work in. I also felt there was limited training and guidance provided despite high expectations being placed on employees.

While the brand itself has strong values and standards, I did not feel those values were always reflected within management or day-to-day treatment of staff. A supportive workplace starts with leadership, and unfortunately that was lacking throughout my experience.

Please actually look into the people put into management positions and stop overlooking staff concerns just because someone is in leadership. A title doesn’t excuse unprofessional behaviour, and staff deserve to feel supported, respected and listened to.


I loved working at Victoria‘s Secret, But the one thing I disliked the most was that they didn't make me feel that I was apart of then. I felt like and outsider and o could feel a little bullying towards me. 

The most enjoyable part of my job working at Victoria‘s Secret was when the customers would come in so it keeps me busy and me interacting with them. And my typical day at work was just doing my thing and focusing on doing a good job. 

I learnt stock taking and also I learnt a lot more customer service while working there.

Working in the office for Victorian Protection Security Services was a very fun place to work in. Everyone in the office are hard workers and i learnt a lot of things by each person in the office. I learnt how to work in a fast paced and multitask in a lot of different ways. The hardest part of the job were the long hours which were 12 hours each shift, but in a way I liked that about the job as well. Working in this role taught me self discipline,how to multitask and have everything is correct order.

I was hired on as a seasonal employee to get ready for Black Friday and within two months was promoted to the Beauty Supervisor! The store Manager is still to this day one of the best I have ever had. She truly wanted the best for the store as well as each employee. As a supervisor you will focus on your area (beauty, pink, etc) as well as open and close the store. The worst part of the job was organizing the panty drawers. 

Management: Starting with the million dollar smile HR, she is an amazing person. Not sure how she manages to make sure each of us is being noticed, acknowledged, appreciated. Best HR I have ever worked considering my experience with previous companies. She is fun loving and full of energy.
They take interest and involvement in our career building. Seniors here are there to guide you through every single step. I feel fortunate to work with such amazing people. I discuss my office life with my friends and family too.

Very high paced except when it's not - but then you have to do lots of recovery. Management isn't great (nice but bossy, critical and sometimes useless) but they help you learn a lot and there's opportunities for advancement if you try/ask. Learnt a lot and people were nice but individual KPIs lead to dirty tactics and super competitiveness which wasn't fun and extremely stressful.

Top Job Titles	Average Salary
Store manager 33 salaries reported	$71,545 per year
Assistant store manager 2 salaries reported	$57,000 per year
Retail sales associate 4 salaries reported	$29.75 per hour
Operations team leader 4 salaries reported	$61,775 per year
Retail store manager 9 salaries reported	$73,056 per year

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