Trade Secret

A typical day of work included keeping the store tidy and organized, processing stock, putting back returns, working on the cash registers, implementing markdowns, customer service including telephone duties and working with other employees and the manager. I learned how to provide quality customer service, time management skills, how to multitask, how to handle markdowns, stock takes, occurrences of theft or lost children and how to prioritize tasks effectively. 

My Manager was very good at Trade Secret, always giving clean instructions and being available if I had any problems or questions. My co-workers too were great and we had a lot of fun helping each other out and working together. 

The hardest part of the job was managing to prioritize so many different tasks while being called for help by both customers and co-workers. Maintaining the responsibilities of a department as well as assisting on registers and providing detailed customer service was a challenge, but one I believed I managed to handle quite well. 

The most enjoyable part of the job was working with my co-workers, who I became good friends with over my time there

This job has been my number one focus since joining the company over 5 years ago. A typical day in my role requires starting at 7am for banking and financial duties. At 9am a team meeting is held with staff to discuss daily tasks and any concerns or queries such as OH&S issues. Staff training, performance reviews and recruitment are regular occurrence's as a manager however the role is also very hands on and often requires back dock and logistics tasks such as unloading trucks, stacking of pallets and accurate management of inventory. The business closes at 5:30 this is when I complete rosters and administration tasks. The business runs at a low cost and sometimes requires extra hours from the management team to ensure all necessary tasks are completed this may mean not leaving until 7-7:30pm. My favourite part about my job is the culture the staff and myself have created. We pride ourselves on our hard work ethic  and are results driven however a high level of respect for each other and having a laugh make it a great environment for all involved.

The hardest part of the job is the 72 hour  weeks not giving me time for my family and friends.

A typical day at work is usually rushed, we are always busy doing something (which is a good thing). My usual role is processing stock, making decisions for department lay out and stock handling, often I will operate the registers as well. We have job rotations, so everyday is not always the same. I learned skills such as; communication, time management, stock control and my personal growth has developed immensely. My co-workers are almost always friendly and there to help, which is nice. The hardest part about this job is unsatisfied customers, this effects me greatly because I love being able to help people, but if the circumstance is out of my control (for an example: if we do not sell a desired product) I can only apologise and use other sales techniques to brighten the mood with the customer again and possibly still make a sale. The most enjoyable part of this job is working in a positive team and achieving goals together.

A typical day a trade secret for myself consisted of dealing and helping out each and every customer that walked through those doors. I was the register operator and soon learned that every customer is completely different but you still have to treat them with utter respect so they walk out with smiles on their faces. Within the duration of my employment at Trade Secret, there were different managers that ran the store as they kept on relocating. My co-workers were probably the people that kept me going. We successfully worked as a team and did our daily tasks but we did it knowing that we could rely on one another. The hardest past of the job would be dealing with theft and disruptive customers also trying to manage with the low pay and hours I was receiving after new employees were hired. Overall, Trade Secret did teach me new skills and experiences that I can embed on in the future.

Trade Secret was my first step into Retail, a day at work such as Thursday Late nights would be hectic and busy. I've learnt to always stay clam and professional when you are under pressure by customers, and that they are always right. At the end of the day, it's the work that's left behind. So we must always keep our customers happy. 
The management were great, they were very encouraging and supportive the whole time I worked there. The co workers were friendly and always put pride in their work.
The hardest part of the job was facing with angry customers, but learning how to keep my job professional at all times.
The most enjoyable part of my job was meeting new people, learning amazing skills that I will carry on for the rest of my life. Retail is AMAZING!

A typical day at work for me is processing stock and making sure that we make budget as well as assisting others in their times of need. I have learnt how to handle money, process stock, working together as a team more etc. The management and co workers at my current work place are amazing and I enjoy their company and their styles of learning and working as well as their company and how we work together as a team to get the job done.

The hardest part of the job for my would probably be learning how to do re funds as I have been trained to do refunds but I do struggle sometimes. Trade secret is such a small company run by gazal and you feel like you grow together as a family and it really truly is a blessing that I have a job there.

I usually enjoy going to work. It is interesting, and gives me something to do. I have learnt many skills such as how to deal with unhappy customers, work in a retail environment & problem solve. My co-workers at this job are always lovely to be around, and always assist with help I need. The hardest part of this job is trying to deal with unhappy customers and try to create a positive experience for them. I find that I can always find a way to get around problems and give customers a good experience when shopping in the store. The most enjoyable part of the job is the great co-workers that I spend time with whilst working. They always have a smile on their face and are helpful to me.

Working here was a good learning experience for a young person like me. I got to know how a retail store operated and how it was managed by the staff. I then learnt what Trade Secret meant. The workplace culture was cooperative and postitive. I learnt the many daily tasks when being there for a week of work experience. From security tags and sorting out clothing and new stock. Hardest part would be standing for a very long time I would feel tired after the shift was done. Most enjoyable was meeting new people, learning about retail in general and developing customer service skills. Good place to work overall.

The typical day at Trade Secret would be processing customer sales using eftpos terminals and/or using cash. I would unbox stock at the counter getting it ready to go onto the floor ready to be sold.

I learnt how customer service is always the number 1 priority in retail.

The management that I worked with didn't treat me to the way I would have liked it, resulting in me leaving and looking for another job.

My co-workers were great. They always had a smile on their face and always were knowledgable at what they did.

Company is based on clothing so a lot of clothing is pushed to the floor for sale, there is always something new to learn with merchandising and customer service. Hardest part of the job can be keeping up sometimes, being the departments are big to manage and having to manage more than 1 department can be a little overwhelming at times but being as you work in a team there is always help available. The best thing with retail is no day is the same, always something different do to.

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