casino dealer

croupier

food & beverage supervisor

sous chef

food service worker

The Star Entertainment Group

middle management is good. they take care of their staff.

upper management makes questionable decisions and do not listen to what their staff is telling them to change. renovations happen every year. it feels like they are cutting costs at the expense of staff employment.

This place hires a lot of people. If you cannot COPE with their work requirements, they MAY NOT make room for it. best to find another job elsewhere that will be more flexible. for example, if you're full time who wants to switch part-time because of uni, you may not get it.

back in the good old days, you had a work-life balance. the whole roster for full-timers was consistent the whole month despite having rotating shifts.
Now, your days off changes every week. best to call in sick if you need days off since they probably cant swap your days off  because the days you want to work instead are "overstaffed." getting long annual leave worth a month is difficult since there's a high chance you wont get it since theres 1-3 days unavailable that they cant accommodate for.

if you want to switch to part time, there's a LOOOOONNNNGGGG wait list which you more likely will not get into. want extra shifts as a part-timer or casual? dont expect any. they're "overstaffed" and may not provide anything outside your contracted shifts.

BTW theyre hiring more staff. mostly part-time. so, if you want extra shifts, its really hard to get them. there's a higher chance you cant pick up any more shifts outside your contracted hours due to the number of dealers there. there's too many dealers and not enough shifts for those who want to work more.

probation period is 6 months now (only 3 months before).

think you can switch to casual? theyre not offering it anymore. also,  they wont give you any shifts at all since they're "overstaffed."

but hey, they still want to hire people even if theyre "overstaffed" and cant "give extra shifts at all"

if you make a mistake on the table and surveillance is called up, they will write a file note every time surveillance is called up to correct it, even if its an honest mistake YOU reported yourself. 

what about career progression?
it rarely happens. 
want career progression, its not available here. to get paid more, you either have to be working for a long time in the company or get "full marks" to get that second game. no training is being offered atm. they would rather HIRE NEW staff than train old ones.
getting into management is tough unless you work on the VIP area. it only happens once or twice a year, if they ever do it at all.

if you want to work only 1-2 days a week and is a uni student, go for part time. otherwise, its best if you find a job elsewhere

My job was to deal games briskly, minimise errors and make money for the company. I learned about repetitive work and repetitive strain. Surveillance will want you to clean your hands. The gamblers hope you keep paying them. The managers want you to quicken your game turnover. The environment is toxic due to gambling addicts, sore losers and drunks. Whatever you do is never good enough for the neurotic, drunk, and the mischievous. Then there are tricksters hoping to fool you and score. The wages are good for singles renting a room. These days the high cost of living may dwarf the wages. After a few years I began to question my career direction. My efforts were not noticed and it was hard to get promoted. Many managers enjoy watching dealers get burnt by gamblers. Or they don't care, because gamblers are the main source of income. Nepotism and temporary alliances among staff are common. After leaving I was confronted with reality: My casino skills are not so transferable. If you're smart, make worthwhile connections. Easy to say, right?

a typical work day would include a supervisor briefing 30minuits prior to shift in order to get notified on the day to day activities that are happening. Following this includes the running of the pit on the gaming floor, allocation of staff and opening and closing tables appropriately.

The Star has given me the ability to work under pressure, with strict policy and uniform standards, the Star has enabled me ensure that I am a perfectionist and get the job done in a timely manner

The hardest part of the job was balancing work and life. As I was a shift worker, I would have to rotate between all hours of the day, moving from day shift, to night shift, and into morning shift. 

The most enjoyable part of the job was connecting with people. As a supervisor you deal with the customers whenever something goes wrong. You must place the customers’ needs first and be sufficient in resolving problems. I enjoyed speaking to customers and making them leave with a smile on their face.

Working as a bartender at The Star has its own unique charm. Firstly, the atmosphere is vibrant and welcoming, filled with people from all walks of life, each with their own story to share. The diversity of patrons creates a dynamic environment where no two shifts are ever the same.

Secondly, there's a sense of camaraderie among the staff. Whether it's bonding over a busy night or sharing a laugh during downtime, the team spirit makes each shift enjoyable and rewarding.

Then, there's the creativity aspect. Crafting signature cocktails or perfecting classic recipes allows bartenders to express their creativity and showcase their skills. Plus, seeing the smile on a customer's face when they take that first sip of a perfectly made drink is incredibly satisfying.

Lastly, there's a certain satisfaction in being a part of people's memorable moments. Whether it's celebrating a birthday, a promotion, or simply unwinding after a long day, bartenders have the privilege of being there to enhance these experiences.

Overall, being a bartender at The Star is more than just a job; it's an opportunity to connect with people, express creativity, and be a part of something special.

Other staff team members made it a pleasure to work at the casino, although management often did not. Management often quite nit-picky with behaviour, will provide counselling session for drinking coffee or eating at work. Some opportunities for promotion available but often these opportunities were given to managers close peers. 

HR meetings available in situations ending in dispute or disagreement but never confidential despite being stated otherwise.

However, free laundry was provided, and a free 2 star-type buffet meal on every shift. Good salary, although no overtime offered for full timers, part time or casual in food and beverage department. 

Very easy to pick up shifts when necessary, almost impossible to give away weekend shifts. Time off is generally approved with a minimum of 4-6 weeks notice. 

Most enjoyable part of the job was working with the other staff members and consistently keeping up to date with the ever changing rules and work environment.

This place destroys morale, management bullies staff. The pay is underwhelming when compared to other control rooms, which all only have a fraction of the work load. Switching shifts between days and nights every two weeks, except when youre on "swing shift" which is every second month or so, where you switch multiple times per week, its extremely unhealthy. The work environment is very toxic, staff members step on each other to get ahead. The job also requires you to give two months written notice if you want to leave, and if you fail to do so they strip you of all leave entitlements and payouts. Multiple staff members have also been the subject of unfair dismissal, so there isnt even any job security. Please do yourself a favor and look elsewhere for work, I'm writing this becauss I dont want anyone else to go through what my workmates and I went through. Literally any other control room job is better, keep looking, stick with regular security until you find something else.

As I said before It was hard to handle all Bars,Cellars,Post-mix rooms, Maintenance when break down. I have been learning to be motivated and tackle pressure and understanding other peers on my shift. I got the change to do some courses and helping my co-workers during my spare time. The hardest part of the job are to handing pressure from workers and customers and also you must be well organise to finish your job. I case of breakdown I do not have the choice I must stay back liaise with outside contractors and Star Maintenance supervisor informing him when the repairs will be fix. In case of small repairs I must do it. The most enjoyable part of my job when everything have been running well and customers are happy with their service.

No two days are the same working in table games at The Star. If you like games, guest interaction and don't mind working in the weekends this is the job for you.

The majority of time at The Star is stress free! You would come into work, do your shift and returning home with no thought about work until you are in again. You do however, have to deal with many demanding guests who think they are privileged because they wager a lot of money. If you can be thick-skinned and ignore the rubbish they spout, you will have no problems in this role.

Management is supportive and will do their best to have your back and to expand your career. The culture is great and I don't think I'll ever work in another place where the team is so close.

Just be prepared for shift work, working weekends and graveyard shifts! There is a good system in place for team members to swap or give away shifts with others, however weekend work is simply unavoidable. 

I was an employee of the Star for about 4 years, I would stay longer if I could. Management wasn’t too shabby. Their briefing each morning was motivational. Rotating roster was flexible and understanding for casual employees. Work flow was met with support if anyone fell behind ; made lots of friends helping each other out . LGBTQ friendly. Free lunch / coffee / ice cream / tea / bakery snacks (carbs were gained as easy as losing em) . Part time pay could’ve been better ; Casual rates were fair 👍🏻 Vacuums were great if you had a well looked after trolley , upkeep of cleaning products half the time was poor which was frustrating.  

What is the best part of working at the company?
The hourly rate is reasonable for the shift work

What is the most stressful part about working at the company?
The bullying is rife, and management know about it but do not care.

What is the work environment and culture like at the company?
Terrible work environment, where multiple employees ban together to bully

What is a typical day like for you at the company?
Demeaning, socially isolating. You get told off by management for doing things one way, then the next day you get told off by a different supervisor for doing things the other supervisors way. There is no consistency.

Top Job Titles	Average Salary
Casino dealer 17 salaries reported	$30.53 per hour
Croupier 3 salaries reported	$32.33 per hour
Food & beverage supervisor 3 salaries reported	$70,833 per year
Sous chef 1 salary reported	$86,014 per year
Food service worker 1 salary reported	$4,900 per month

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