store manager

team member

sales assistant

seasonal associate

retail sales associate

The Reject Shop

I worked here for 6 years, out of all the years I worked there, there was maybe 2 years I actually fully enjoyed and wanted to come to work and those years were the years with enjoyable managers who could actually manage properly and treated their employees with respect. I believe the biggest issue with The Reject Shop is certain managers. A good spirited manager who cares, makes a good team and good employees and I have had a good handful of managers I've absolutely adored. I worked casual for majority of my job and was on register for a lot of it, the customers and regulars would always be so kind and made my day. I thoroughly enjoyed tidying the store (being the neat-freak I am) I enjoyed relaying shelves and merchandising making the products look appealing to the customers and I loved working out the back and putting stock out. I was quite secure and comfortable working here. I always worked hard. I pursued either part-time or a team leader position for most of my time there and I would often voice my interest in these. Only within the 4th/5th years there, did I actually receive a part-time and team leader position (3IC), and felt like I was finally being seen for all my hard-work. Within my time at The Reject Shop there were multiple managers swapping around all the time, it was quite frustrating. we voiced our concerns with a particular manager, multiple times to HR and the area managers but nothing serious ever got done about it, in the end multiple people shared the same frustrations with this manager and felt uncomfortable around him and left including myself. The area managers didn't listen when we constantly reported this particular person, goes to show The Reject Shop would rather loose good employees than get rid of their appalling managers. I would go back in a heartbeat if I knew this manager was gone for good.

THIS IS SERIOUS (FROM TEEN EMPLOYEE) - casual staff

If your the youngest employee, you'll get ALOT of shifts (because your cheapest and the staff hours budget changes every day, so you'll also get shifts taken off with no warning) and they literally have you come in even if your sick and called out so they can "find someone to cover your shift" they take advantage of young staff who aren't really sure on legal rules such as work comp and incident reports (when to fill one out, they just have you work through it even if its brought up to them)


they might be nice to you when you first start there, but if you mess up once your "trial period" end instead of telling you off or things like that they'll take your shifts off with no explanation. then they never bring it up to you and you'll get treated like you just started working there, but you have to act like team leader.

(sometimes you'll also be the team leader and once you get your paycheck you'll see the younger staff on the register got the team leader pay because it costs less than you do)

oh you cant work Wednesdays? well even if they've got it written down they'll still put you on for it, if you bring it up they'll take it off, and they'll also take our other shifts for the week! 

the staff can be really fun (unless they're besties with the boss which is the case most of the time) the boss is nice when they start but higher up management is some of the worst I've seen, they slowly take away the life of the boss which makes working there not fun)

tell me why they thought it was okay for a seventeen year old to manage the store on a busy saturday at the busiest shopping centre in perth by herself with only one other teenager on the tills. i had to run excess stock on saturday which wouldn’t be hard if i wasn’t constantly interrupted because the counter got way too busy for one person to handle. i didn’t feel comfortable leaving the store to get food or go to the bathroom on my lunch break because i would have to leave someone by themselves on the floor, especially during christmas time. the last two hours of the day were dedicated to store tidy, but because it was so busy the store would keep getting messier and there wasn’t enough time or staff to upkeep it and i would get told off the next day because of this.  not to mention i had to deal with unreasonable customers/aggressive people by myself because there was no responsible adult around to supervise. my managers have all been amazing people but the organisation and lack of recognition of all of this really impacted my experience working here. 

A simple day at work would include the following tasks
- Operating a register
- Filling and stocking shelves
- Greeting costumers
- Providing customer service
- Answering telephones
- Rubbish disposal
- Serving customers and dealing with money
- Working efficiently as a team
- Tiding and cleaning of shelves
- Sweeping floor
- Returning products to the right place.

What I've learnt from The reject Shop is the ability to do tasks quickly and efficiently to the best of my ability. Also the ability to work well in a team environment.  The ability to work independently and how to provide customer service. 

The management team at The Reject Shop are helpful and reliable always answering any questions if you have them and giving you help if you need it.

The co-workers make the job fun as its good to be around a young group of people that make the day a lot more enjoyable. Also hard working  and able to work in a team environment.

The hardest part of the job was making sure that everything is done before or on time and it was done perfectly so the standard of the shop didn't drop.

The most enjoyable part of the job is working with a good bunch of people and also making customers happy and providing good customer service.

I worked there in high school at Broadway shopping center. It was great. The management team were really lovely to me and treated me great. Shifts they gave me were flexible as i was a casual still studying, and the hours were good. They would let me work and learn at my own pace but encourage me. I felt super good working there as it was easy to get along with everyone and the work wasn't difficult. Workplace culture was super relaxed and the hardest part of the job would just be customer rushes during busy periods or customers that were sometimes rude. Management would always help me though, and they were more than happy to give me more or less shifts depending on my avaliability. All of them were super kind and they taught me a lot as a working student and i'm grateful for them. Towards the end of my employment they implemented an employee of the week where they would show appreciation for employees by giving them a card and a small gift - it made me feel really valued working in the store and under that management team. I definitely recommend working at TRS if youre starting off in retail because they treat you really well.

A typical day at work would consist of marking down prices on reduced items, serving customers with a smile, filling stock in aisles, answering customer calls and labeling stock on aisles.
I have learned many skills such as handling money with care and using a cash register, loading stock correctly, holding heavy stock correctly, OH & S rules, quick and efficient interactions with customers and making quick decisions to keep the work going smoothly and well-organised.
Management is well-organised. Strong, competent and professional.
The co-workers are all friendly and will always lend a hand. 
The hardest part of the job would be dealing with rude and possibly dangerous customers. It does bring a damper on the day but in all seriousness, it happens frequently in this area. So a strong willed and calm mind is necessary in these incidents.
The most enjoyable part of the job is letting the customer leave happily and with a smile. It is an utmost joy to see them leave with a more cheerful attitude because of your service towards them.

Genuinely the worst company I have ever had the misfortune of working for. They truly could not care less about you, your health, or your success. Told my Area Manager countless times that my position was causing my mental health to deteriorate and not once did she provide any effective help. They consistently add on tasks to your everyday workload (which is too much in itself) and do not provide wages to cover it, let alone increase your salary. You can expect to work copious amounts of overtime every day with no acknowledgement. Don't even bother to do a good job because you won't get recognised or appreciated for it, and your bosses will not hesitate to point out what you HAVEN'T done as opposed to what you HAVE done. Honestly, if I can deter at least one person from working here then I will sleep better at night. The Reject Shop is the worst possible retail space to work in. I wish I did not have to give it more than zero stars.

A typical day at TRS would be splitting the pallets, loading the trolleys and getting the stock out, or working the stock on the overheads, ticketing products both new and old stock, serving customers with exceptional customer service skills. 
At the end of each day in the last hour or two our team will start recovery (meaning that we clean the store going through everything aisle per aisle ensuring that all stock is in its rightful place, ticketing is correct, no loose stock) any loose stock found goes in a basket up the front ready to be returned. 
A staff member will start sorting through all the baskets and then we end up with wastage/mark-downs/theft etc. 
Since working with TRS I have developed strong communication skills, improved on my leadership skills, and have learnt to work independently in my own section. Prior to working at TRS I was always unsure and doubting my capability. I have learnt how to merchandise, work with promotion, use an RF, check inventory and even take pride in my work.

Extremely busy days filled with very satisfying results.
I looked after the daily needs and rostering of up to 200 Distribution Staff regarding Annual Leave, RDO's, ADO's, Sick Leave etc.
I absolutely loved hiring the seasonal (of up to 100 every year) staff and giving them the opportunity to work in a safe and friendly work environment, with great conditions and a great pay rate.
I have learned that we are all the same, but come in different packaging. If you take the time to ask questions, you can see inside a person and see who they really are. Then you can sit back and reap the rewards knowing you have a great team you are working with.
The Management Team are a fantastic bunch, they really care about their staff and are always looking for ways in making a better, safer work environment.
The hardest time for me was making the decision to move on after 20 years.
I would thoroughly recommend this as a great place to work.

Since the start of 2021, I have seen staff go from 4 to 2 everyday across most stores. The work load on management has increased, with basically 1 manager left to work loads, finish morning tasks, receive deliveries, while the other manager is left busy on registers for the majority of their shift. Stores are suffering, customers are complaining more, but cutting wages to show they are making huge deceptive profits to satisfy shareholders at cost to staff and customers is more important now. Best stay away, as the company is unrealistic in their expectations of staff and mangers are more slaves than valued employees. A lot of managers are working overtime now off the books to get on top of things. This is why there is a high turnover of store management. 

Top Job Titles	Average Salary
Store manager 1 salary reported	$62,500 per year
Team member 3 salaries reported	$30.00 per hour
Sales assistant 3 salaries reported	$32.35 per hour
Seasonal associate 1 salary reported	$34.18 per hour
Retail sales associate 1 salary reported	$29.50 per hour

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