software engineer

senior software engineer

customer service representative

product owner

business analyst

TabCorp Holdings

My immediate team is great and there are some cool people trying to change the culture. Those people + the flexibility to work from home is the only thing that's kept me sane. Otherwise, it's an old boys club. Extremely toxic. Politics and favoritism everywhere. Extremely unrealistic deadlines. Weekend work is demanded from contractors but then they're forced to take 4-6 weeks off (unpaid) over Christmas to save budget. The company is fast trying to implement immoral procedures that toe the line of regulatory and legal constraints but take advantage of the fact that those laws haven't kept up with tech advancements. Contractors in one department get pay rises of hundreds of dollars per day but permanent staff are refused pay rises at their annual reviews. I've heard colleagues threaten to push each other down the stairs (serious threat). Racist jokes fly think and fast. Middle management stomp around like big babies who need a nap and seem to offer little value. They fire good people so they can hire their own mates. Then they realize their mates are inept, fire them, and it's impossible to meet deadlines because of the high turnover. Every department is so siloed, nobody knows what is happening in any other department and it makes it impossible to innovate. Constant jokes are made about our customers being drunk and stupid - I guess respect for the employees is too much to expect from a company that doesn't even respect their customers. Revenue is bleeding out - the belts are tightening and it's being taken out on the employees.

Very busy role, however thought the micromanagement was a bit over the top. If you were 1 minute late to work twice in a month, all your positive performance stats at the end of the month would be affected and your stats would be dragged down to the very bottom!

Anyway, lots to learn, versatile work which required a lot of training.
Very busy, would have liked a longer lunch. Shifts were all over the place as well as all the tea breaks and lunches, couldn't adjust or establish a sense of routine, one was always trying to check or remember their next tea break or lunch? Again it was a vicious cyclone because this in itself could cause you to be late!

If you like a really busy busy atmosphere and being micromanaged down to the last minute and you like to be on your toes all the time, then thats great, work for them! I won't, I prefer structure and a bit more routine, although I can adjust to change and like change from time to time (but not this much change). 

Then the hot-desking as well, there was struggle to find a seat every morning, sometimes I was "late" to work because I couldn't find a seat and my stats were affected - felt like a panicking chook in a pen!

* Day / evening work requires assisting customers face to face on EBT machine operation, answering customers questions- refunds and customer ID checks.
Check and maintain high standards of work area presentation and safety.

*Learnt to implement patience and respect with regards to delegating with challenging customers and extra requests. 

*Supportive Management with regards to training, communication with staff ( questions answered, directions, verbal, and written) shift breaks and lunch supplied during all day shift.

*Workplace Culture very diverse, inclusive and respectful with fellow staff and management  from many different life backgrounds.
 
* Hardest part of the job is long standing times- management advises how to combat these challenges. 

* The most enjoyable parts of the the job are team member and management professionalism and support ( interaction, communication and security), learning from customers ( interaction, communication and respect) and continuos learning with regards to Customer Service Representative role.

Running a TAB Agency has many varied roles,in store and behind the scenes,an Agent must efficiently operate the agency to standards set down by Tabcorp and governing bodies relating to the industry.

As a Sole Trader all Taxation and OH@S requirements must be met.

THe agency would at times require high pressure,time restricted operations with the highest level of accuracy handling large amounts of cash,these days with the computer systems involved one often worked solo.

Trained many persons to the level of Relief Agent where they could run the Agency to the level required by Tabcorp with out a need of supervision.

What is the best part of working at the company?
Pay rate is ok although it’s not as good as it used to be because the EBA being used dates back to 2013.  Been no real pay rises for last 5yrs at least 

What is the most stressful part about working at the company?
Dealing with some rude team leaders 

What is the work environment and culture like at the company?
Fellow operators were fine, Team leaders & managers not so much 

What is a typical day like for you at the company?
Hit n miss tbh depending on the mood of your team leader or managers

What is the best part of working at the company?
The agencies and their customers, the Techs are great, keno communications are great, GCO is great, Tabcorps themselves need to change their code of conduct.

What is the most stressful part about working at the company?
contracts.. says not allowed to say

What is the work environment and culture like at the company?
From our perspective, nothing like their code of conduct

What is a typical day like for you at the company?
Not allowed to say, the contract that they say is wrong when they don't comply says so

What is the best part of working at the company?
I struggle to find a reason other than the money I earn

What is the most stressful part about working at the company?
Balancing my cash and getting a phone call after to point out my mistakes

What is the work environment and culture like at the company?
Toxic at the moment due to not knowing our future is safe

What is a typical day like for you at the company?
I go to work be pleasant to customers give them what they need in a timely manner

I had the pleasure of working with a friendly and talented design team, where collaboration and creativity were encouraged. However, the management's lack of direction and constant restructures severely impacted the work environment. These changes have turned what was once a positive design culture into a toxic one, making it difficult to feel motivated or valued. There's a lot of potential in the team, but the upper management needs to prioritize clear communication and stability to truly unlock it.

Is an ok place to work. Very high stress if you are at a busy shop with many many  punters all shift (and alone). Difficult to balance work/family needs. I find not having holiday or sick leave very hard, particularly during a pandemic. For the stress level, work load & responsibilities given; coupled with the revenue made - it should be part of everyone’s income. 

The staff  were the best I have ever worked with. We had a team of 20 co workers. We had a fantastic Payroll Manager who would do anything for his staff. The management always looked after their staff and put them first. Wonderful place to work, you wanted to go to work each day. We did work hard did long hours but the end result was perfect.  I learned so much including testing and processing an international payroll

Top Job Titles	Average Salary
Software engineer 15 salaries reported	$110,500 per year
Senior software engineer 6 salaries reported	$145,000 per year
Customer service representative 3 salaries reported	$33.52 per hour
Product owner 4 salaries reported	$135,500 per year
Business analyst 3 salaries reported	$92,000 per year

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