retail sales associate

business development manager

senior business analyst

staff engineer

solution architect

Singtel

Trained to be field maintenance staff in repairing of customer telephone line.
Managed customer by advising on the faulty telephone set or line which will be rectified.
Lead a team of 5 staff in assigning a job to external contractor and internal support staff in installation of business and residential telephone lines and also private wire circuit.
Monitoring appointment slot to ensure Installer do not fail the appointment.
Handling complaints and take necessery actions by advising customer and escalate the issue to relevant department or vendors.
Lead a team of 5 staff in despatching jobs to external contractors and internal field support staff in maintenance service of repairing of customer's telephone line.
Monitoring appointment to ensure staff or contractors meets the required appointment time frame
Went to Melacca to train staff there in preparation to outsource the job to them.
At Relocation Department I was working as Customer Service Officer.
Received incoming and making outbound calls for customer in requesting to relocate their internet and telephone line to new address.
Arranged an appoitment for customer by issuing a work oder and to advised on the equipment that need to bring and to be ready at new address.
Do the followup whenever service cannot be provide on same day by advising  to customer and revert to relevant depatment to resolve the issue

Aug 1980-Aug 1982-Trained as field staff in repairing of customer telephone line
During that period,I had learn to understand customer needs.
Aug 1982-Nov 2017-As technician take charge of group of staff, learn to manage and control of staffs to make sure operation run smoothy 
.Nov 2017-Dec 2018-As customer Service Officer, I learned about listening skill, to understand on what customer issue about and to find a way how to resolve the issue.
Having a good management that always take care of staff walfare
Good Workplace culture with supervisor,team leader and staff very cooperative and friendly.
The hardest part when customet very angry when sevice cannot be fix on time  .
Usualy if this happen , we wil try to resolve the issue at our capability. 
If not then will escalate to supervisor incharge.
Most enjoyable is when end of the day all job  done and completed smoothly on time without any complaint from customer.

In my role I was also responsible for defining and documenting roles, responsibilities and accountabilities between the bank and SingTel based on agreed contracts and commercial commitments. Ensuring process improvements and service operations by analysing trends and following ITIL procedures for problem management.

My role also includes assisting, delivering and qualifying CC and IVR opportunities, delivering detailed design solutions and architectures by working closely with the customer. Working closely with third party vendors right from pre-sales, business requirements, and implementation on product sets like Genesys, UCCE, UCCX, Unified comms, Avaya and NICE.

Optus is a great place to work at. I had a fantastic boss, great work culture that promotes highly on flexible working arrangement. 
Optus campus in Macquarie Park has many different coffee shop, food vendors and a bar, you really don't need to leave the campus. 
Once a month, the inhouse event team put together a friday night event inside the campus, you can expect something like latin night, mexican fever, the 80's night etc.
Optus also provided various buses direct from CBD/Epping station.
Work life balance & the perks here is really great

I have never been more fortunate to work with a more intelligent, expert group of people. The hr were fantastic also. However middle management (mngr-director) were/are the biggest group of clueless selfish self serving, narrow minded dog poo to ever exist. the disparity between senior (VP/CEO)management (VP and above) is so far and wide, daily I questionedhow rheims company cobtinued to operate... muddle mngt middkr

Optus employed great people to work with, unfortunately their management of staff hours and replacement of team members was sub par. Benefits are good if you know how to apply and be contacted. All information pertaining to benefits was buried behind procedures and no human assistance could be found.

I worked within the Surveillance team for Optus Mobile Network and Transmission, while managing the team during the shift located at North Ryde in Sydney. Analyzing, resolving faults and provide support for T1 team. Be the point of contact for escalations and major fault during the shift.

Good place to work, staff are a very good people too.
Case Managers review complex faults, and deal with irate/difficult customers
Hardest part of job was not knowing when upgrades occur for services that are affected by congestion
The best part of the job was the reward when you have resolved a customers fault.

Typical daily routine is check log and following up any issues or problem. 
  
- I learned great deal about space industries, satellite operation, launch and de-orbit.

- Software systems should be kept in simple and backup whenever available 
 Coworkers are great professionals and family like environment.

A very dynamic and fast paced work environment.
A great team of people.
Good management practices on the whole.
Very "mobile" focused business.
Constant restructures and transformation programs are a challenge

Optus provides a good workplace environment & culture and has good campus facilities, work/life balance and benefits. Job security is a risk due to ongoing business transformation.

Top Job Titles	Average Salary
Retail sales associate 25 salaries reported	$34.96 per hour
Business development manager 3 salaries reported	$90,000 per year
Senior business analyst 2 salaries reported	$115,000 per year
Staff engineer 1 salary reported	$112,500 per year
Solution architect 1 salary reported	$148,542 per year

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