customer service representative

brand ambassador

customer service/sales representative

call center representative

fundraiser

Public Outreach

Half a decade ago I was lost.

I had no direction in my life, trying odd jobs here and there and constantly failing. I didn't work hard at anything because I didn't think anything was worth it.

I secured an interview at Public Outreach and thought to myself, "here we go. Just another marketing agency that will use me, abuse me, and dump me."

I couldn't have been more wrong.

From day one I've been treated like a real human being. I have been given opportunities and a career I never thought was possible for myself, all while helping to make the world a better place through fundraising for amazing charities. This company is a family, and every single day when I wake up I'm excited to go to work and be with people who genuinely share my passion for a better world.

Yes the work can be hard at times. But changing the world is never easy.

Yes you can get rejected a lot as a fundraiser. But now I can face anything life throws at me with drive and positivity.

Yes there are targets to meet. But they are more than achievable and they've taught my to manage my time and be resilient.

I have had the absolute privilege of travelling and living all over this great country because of Public Outreach. I met the best friends I could ever ask for through working here. I even met my life partner here!

If you want to become a better communicator, open amazing doors in the charity sector (and life in general), or learn how to be the best version of yourself than you can be - I strongly recommend giving this company a shot.

Your future self will thank you immensely for it.

Being a fundraiser is challenging, yet a rewarding role. You must be resilient, as the job can get to you. Getting your KPIs can be stressful, if you don’t get them then you go on revaluation or let go, so no job security, but the support is always there, and it is up to you to use it. They harp on a bit much about following there script, perfect pillars, rapport, call backs and objection handling. The best part of the job, is knowing the good your doing in the world. For me getting kids sponsored, and looking after our return soldiers was gratifying. You get a salary and on top of that bonuses when you have reached over your KPIs. A lot of young adults are employed within this company and not many seniors like myself, but I formed some amazing friendships that I will keep for life. The rewards and bonuses don’t always get to you, unless you keep reminding upper management. They play loads of games along the way. But all in all a great place to work. I only left due to on going health issues. 

Very high turnover of staff, hiring around 10 people every week and losing heaps as well. Very repetitive and mentally exhausting job. Strict on taking any sick days, even had a colleague get told she shouldn't be taking days off for her mental health and quote "why can't you take anti-depressants to fix the problem?". Zero job security, I would be smashing targets all week and then have one average day and be threatened with losing my job. Also, you get paid $26.50 plus bonus, which is great but not what the ad says. The calls are very cold, only certain charities will have you calling warm calls or members. Most of my calls were from people who signed up to win a free iPhone and didn't read the terms and conditions. It's also casual loading, so you're working full-time but don't get any paid sick leave or holiday pay. They have a staff kitchen which is meant to get cleaned but hasn't since I started. Had rubbish everywhere, dirty dishes and mould in the fridge. The other employees are great, but I would only recommend this job if you want something short term.

Toxic culture of being expected to achieve totally unrealistic targets on a daily basis. Cold calling people that were tricked into saying yes to a call a ton of charities. Nobody wanted to receive these calls. Felt like you're scamming people every day.  Under constant threat of being fired. Thursday is the day you'll find out if you're going to make it to the end of the week! A Thursday lunchtime chat about needing to hit a target by the end of the day otherwise you're out. By that time, I didn't care anyway. Just the sort of chat you need to stress you out. This is a casual role where you'll be expected to work 30 hours a week minimum! Working hours are 10 - 6.30pm. Hiring and firing constantly.  Good workers and Friday afternoon drinks were the best part of the job. Steer clear and work for a company that'll value you. There are a ton of companies that hire casual staff that will treat you much better. 

Everyday I come into work I know that I am creating positive change somewhere in the world. We are not necessarily the ones on the ground saving lives or dedicating our time to help others but we are on the phones everyday connecting those who are needing help with long time donors! Coming from a retail background, this feels WAY more rewarding and tested me beyond my limits which I've always loved.

This place is a challenge and isn't for the faint hearted. It tests you and will bring you some of the most important conversations you've ever had!

Even if you apply for casual, you have to come in full time/ 5 days a week and sometimes Saturday until you pass training which you have less than a month to do or you're fired. 5 donations in a week, even if u get 3 in 1 week, next week it resets so it feels like a losing battle. Not enough time to learn the script and perfect it, so employee turnover is so so high. You have a detailed script to manipulate donors to give money even if they don't remember showing interest - so it's cold calling flat out. All while management hints at having to fire you if you dont step it up. Truly not worth it and feels scammy. Get a receptionist job or INBOUND calling. 

I worked in the Sydney based office for 5 months and it was probably one of the best experiences of my working life. 

The office is full of friendly, passionate and positive people which has created such a great working environment. The management was great at supporting, teaching and encouraging us all to reach our best potential as fundraisers for some incredible charities.

The use of 'energizers' after each break was one of my favorite parts of the job. They are used to get everyone to relieve stress and get people energized and focused ready for the next session of fundraising.

Really has been such an incredible experience! I actually would look forward to going into work.

I made a tonne of friends here as it's such a fun place to work, but if you're over 25 then you won't fit in. They treat you like children and talk to donors on the phone like children. You're calling trash leads all day and pretty much cold calling to begin with. If you have one bad week, you get put onto probation. If you have a bad probation week, you get fired. You're job can go from really great to being fired in just two weeks. How this is legal I really don't know. It's great as a stint if you're a backpacker, but I'd only apply if you're really desperate. 

Lots of pressure to meet targets - your job security is threatened by management every day (not just me, the entire team of 6 others we had - all of us quit within two weeks of working there!)
Management blatantly lied about salary and benefits - poorly managed and pressurised job which inhibits being able to work properly and raise funds needed
Very business oriented and seems like they care more about money  than actually raising funds for the charity - told us to lie to the public about what they could actually donate

Working at public outreach was an amazing experience! You get to chat to people all day while making a difference to charity. In the morning and after each break you get to play energisers which is really fun and everyone that works there is lovely so you make so many friends!

You have got targets to meet weekly but they are definitely achievable. Managers are team leaders are supportive and offer advice to get you there. 

On Fridays, there are beers in the office after work and they have pizza lunches or a BBQ often too!

I can not recommend this place to work for enough!!

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$29.40 per hour
Brand ambassador 1 salary reported	$31.50 per hour
Customer service/sales representative 3 salaries reported	$29.40 per hour
Call center representative 2 salaries reported	$32.25 per hour
Fundraiser 4 salaries reported	$31.25 per hour

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