assistant store manager

retail sales associate

seasonal associate

store manager

inventory lead

Pillow Talk

The hours are really good, flexible and understanding. The team was fun and enjoyable to work with. Management could do with some TLC especially how they were changing the whole work process. It had made it more complicated and was lot of double handling, and difficult. Travelling to different warehouses was a lot, they would ask you on the day (if picks are low) rather than place it on your work calendar, they cater to make sure you get your hours so it’s a 50/50 feeling.
Communication between managers reflected on the team and it was a lot of workload for us, we only know the changes through our team and it’s never addressed through meetings nor any notified posters for those who work part-time 
One warehouse had an amazing manager, great team but the warehouse heat was unbearable (no fans), it’s more cooler outside and the workload was a tough one but manager was super understanding with the heat and placed in safety measures for the team. Other warehouse had amazing team, great workload and fans. But one manager was strict in unnecessary situations (which I’m an understanding person but some were very unnecessary respectfully) other than that, was a good experience and my time finished working in the warehousing industry! 

What is the best part of working at the company?
Pillow Talk is a fabulous company who look after their employees. They give opportunity for their staff to advance within the company if they wish to do so. They ensure that all staff are fully trained and highly skilled in selling all of their products. Products are of great quality and our customers are always lovely to deal with. On a personal level, you quickly become one of the family working within a close knit store team environment, hence the longevity of my 11 years employment with Pillow Talk. I would highly recommend a career with Pillow Talk.

What is the most stressful part about working at the company?
Sometimes deadlines for catalogue setup especially at the busiest periods of the year which is mid season and end of year sales.

What is the work environment and culture like at the company?
Excellent. All staff are respectful to each other and the company places emphasis on having a great team environment

What is a typical day like for you at the company?
 Customer service is at the forefront of my busy working day.  Along with placing stock out onto the floor (pallets arrive twice a week). Ensuring shelves and the store are clean, neat and tidy.

I work as the storeman, where I unpack boxes from pallets, store the unboxed items in designated bays in the storeroom or put them into trolleys to be put out on the floor for selling.

On the days that I am not working as storeman, I am helping with customer service by attending to any customers that require any assistance. I use eptpos terminals and/or the cash till to put through customer sales.
Pillow Talk is well known for their customer service and their great attitude towards work and customers, so I have learnt a lot to do with proper customer service and how to keep the customers happy at all time.

The hardest part about my job is stock day, trying to find room for all the stock in a small storeroom. It gets overwhelming at times, but I push through to get the job done.

The most enjoyable part of my job are the co-workers I work with, they have a funny and bubbly attitude and always find a way to make everyone happy and laugh.

everyday I try my hardest to exceed the budget of the day and make sure my customers leave happy and or laughing. I always learn something new, wether it be something about the stock or where we are with sales and how well we are all doing. my manager, she really is the greatest manager. She is understanding fun and smart, she helps when you need it and makes sure everyone is safe and on the same level. my co-workers are really fun and funny, you get to know someone when you're in a small space unpacking pallets and boxes. the hardest part of my job is trying to keep busy without customers. there is only s much cleaning that can be done before you have rubbed the shelves away. my favourite part of my job... is making my customers laugh and helping them redo their entire lounge room or bed room. I've had customers refer me to their friends and or come back and show me the finished product and say thank you. that right there is an amazing feeling.

Working at Pillow Talk Southport was a fantastic first job. The workplace was very inclusive and the manager was happy to make adjustments due to personal circumstances. The team at Southport were amazing and easy to learn from. They made any moment a learning moment which was extremely helpful with how to properly interact with customers and provide the best care and service to them. The manager-team coordination was the best. There was always a huge amount of communication in the workplace, allowing it to flow freely.

What is the best part of working at the company?
Talking to customers about the product and them always spending more time in the store than they think
And purchasing great products 

What is the most stressful part about working at the company?
Not getting enough hours due to the time of the year

What is the work environment and culture like at the company?
Great team that works together to make sure we are excellent 

What is a typical day like for you at the company?
Straighten products, unload new stock, customer service, pricing on new stock and items that are being discontinued , learning about the next sale

I really enjoyed working for pillowtalk, the staff were very friendly and supportive and also very helpful.
the day always started with fresh smiles and mornings all around then making sure the shop was always ready for the day.
I learned that we put our customers first and to be thorough through the shop everyday. the hardest part of this job was leaving to move back to NZ as I really liked my boss and co-workers and enjoyed my job very much sometimes id work 7 days which I loved. 
The most enjoybale thing about this job was walking in to beautiful smiles and learning more and more about the products we sold.

A typical day could include dealing with customers, restocking items (in my case, the cushion wall - so many cushions!), ringing customers about their orders, learning about new products, setting up for sales and featured items.

Management was always awesome and flexible, especially with my weekend hobbies and study. 

Strict no gossiping policy, made for a very relaxed workplace, no nastiness. 

Easy able to advance within the company if you're a good worker.
 
Great staff discount!

At my store, we are like a family and we all love our beautiful customers who shop with us. The products are also amazing. We have extensive online product knowledge training so we are all highly trained and confident in the products we sell.
They support anyone who is wanting to climb the ladder.
The negative aspect is the weekend work, at least one weekend day is to be worked and being retail, it can be very tiring.
They care for their staff and overall it’s a great Australian family owned business to work for.


As a former casual worker at Pillowtalk Warehousing 2 years ago, it was a good experience with good pay as well. The management was very well organised as we were always assigned jobs to do if your current department is not needed. Everyone was quite friendly and approachable. The most enjoyable part of the job was getting to be surrounded by others for most jobs around the warehouse. A lot employee benefits and staff's wellbeing is valued

Top Job Titles	Average Salary
Assistant store manager 31 salaries reported	$64,209 per year
Retail sales associate 18 salaries reported	$35.55 per hour
Seasonal associate 46 salaries reported	$33.57 per hour
Store manager 31 salaries reported	$69,809 per year
Inventory lead 18 salaries reported	$58,846 per year

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