energy modeling specialist

software engineer

customer service representative

analyst

project manager

Origin

Review all outstanding maintenance requests.  
Contractor Management - meet with R&M contractor daily to discuss works in progress and the days working schedule. Discussions around risk and compliance were standard.  All JSA's and SWMS were reviewed to ensure all hazards and risks were identified and controlled.
I worked closely with the Building and Security Managers to keep on top of all access control and CCTV issues.  
I organized & liaised with Electrical & Mechanical trades for both reactive and preventative maintenance.  
I conducted induction sessions and maintained & monitored registers of inductees to include photo ID, licenses and certifications.
Exposure to the Building Management System showed me some of the complexities of finding solutions to A/C issues that can relate to various discrepancies such as locations of thermostats and sensors, ventilation, position of dampers, air volume, outside air vents, etc.  
Difficulties arose when issues were identified that required major modification or repair.  Finance approval often proved difficult and these issues lingered for much longer than they needed to.
I enjoyed the challenges presented in my role as they were always solution based.  I enjoyed investigating faults and causes and working with Tradesmen to find the best way to resolve & rectify.  Communicating this information to my management team and co-workers for their input and feedback was a great way to learn from others and also to perhaps provide them with some insight.

This company was one of the most challenging roles I'd ever had.  All development was self development. No training on anything.  I worked hard to teach myself to load seismic tape data.  It was a valuable skill, however it took an extremely long time and when I was hired they knew it was not a skill I possessed, yet I was pressured to perform it in a short space of time, without training.  However there were many great opportunities to learn new software and create my own systems and methods for working.  I also got to help with the implementation of the very best data/information/document storage system I've seen in any corporation, before or since.
I eventually left, when corporate sloppiness (deliberate???) by HR led to me being hired (from a contract role, so still adding value and working for them really) one month after cut-off for annual bonuses.  So at the end of 2 years working for them, I wasn't allowed a bonus, despite having added value for the entire previous 12 months... not even a pro-rata'd one.  I spoke to HR in Brisbane, as well as my own office management and told them of my dissatisfaction.  They lacked sympathy or the ability to think outside the box on corporate policy.  So after giving thanks for their school of hard knocks teaching technique, I took another job.

When I started with Origin Energy as a Catering Facilitator I was responsible for looking after the entire catering supplies and meeting requests for approximately 500 people in the Brisbane office.  This role involved ordering stock requirements for the kitchens, catering needs for meetings and booking meeting rooms.  I progressed from the catering role to contracts administrator where I was responsible for managing the Service Agreements for contractors ensuring the correct contract governance reviews where undertaken and updated the applicable Certificate of Currency for the contractor's insurances. Processed requisitions, purchase orders and invoices. I was then given the opportunity to take on the role of a document controller with the APLNG project working within the Pipeline, Water Solutions and Gathering departments where I was responsible for managing Vendor and Project deliverable documentation.  The three different positions I held during my 12 1/2 years with Origin enabled me to learn and develop my skills.  I enjoyed a great working relationship with the various people I was fortunate to be working alongside. Origin is a company that is supportive of the communities and people they are situated in.

Uploading documents into the system (TeamBinder) for general users
 Discovering and Uploading outstanding documents.
- Creation of new document numbers
- Action bulk change & bulk upload requests through Teambinder
- Splitting and compressing large pdf documents using Adobe Professional X
- Quality check of documents prior to uploading.
- Mentoring & monitoring all users of the systems
- Providing professional DC support across all business units & the Origin organisation.
- Upskill on new Document Control system & Mentoring new and advance users. 

- Learned about the scale of large projects and the different personalities, ideas that contribute to it.
- streamlining processes to avoid performing extra work.

- Management - Considerate and mindful of the different tyes of people that are within the team - a wealth of knowledge and expertise

- Colleagues are driven people, work long hours when required

- Process/procedure changes without notice any notice
- Scale of organisation means different sub-project has a slightly different way of performing tasks 

- working with the team, helping out others when they're under pressure.

Difficult to do the job I was employed to do, as the two managers could not agree on what I should be doing.  Training was abysmal. Probably one of the worst work environments I have been in.  The so called 'leadership team' play favourites which creates a toxic environment for others.  And will throw whoever, whenever, under the bus to absolve themselves of any wrong doing. Roster changes right up until 5pm the day before, which is usually after drivers have left for the day.  4am starts, but no schedulers or managers available if an issue arises until 9am, 8:30 if you're lucky. If you're unsure about a delivery don't bother ringing for help unless you are in the good books because they will hold it against you.  They expect 5 years experience within 3 months, even when they want you to do other duties during that time.  But also make sure you Stay in Your Lane and never question them about anything because they are the Leadership team and one of them has never driven a truck in his life.    The job itself wasn't too bad, when I resorted to just driving and delivering, I actually didn't mind it.

The company has some great policies such a domestic violence policy( although unfortunately they don’t implement it and then punish/fire when the situation effects your mental health and there for your work) the ability to take up to a year off and have your position wait, volunteer program & will donate dollar for dollar to charity organisations when done via wages.

The customer service role is unfortunately 110% more a sales role than anything else. They do give commission etc but will rush and encourage you to push products regardless. They never actually pay commission promised unless your a top sales person. High staff and management turn over. They ignore conflict from very young staff with no real experience who have been given coaching roles and lack the age and maturity to be able to perform their role tasked to them and dealing with much older more experienced entry level/ new staff to the business.
A lot of smoke, mirrors  and slides of hands and never really deliver on promises 

•	Provide secretarial support for the APLNG Project Corporate Office comprising 43 staff including managers in the Technical, Project Finance, Finance, IT, External Affairs and HSE Teams
•	Monitor and update monthly / weekly reports as well as collate and distribute reports and minutes for shareholder steering committee, quarterly board and weekly project office meetings
•	Assist IT team with development of on-boarding and off-boarding procedures and workflows and improvements in general service desk enquiries
•	Ensure all staff have completed the necessary CORE Compliance training and various other business training requirements i.e. Code of Conduct, Trade Practices,
•	Arranging various business functions, social functions and conferences for up to 200 guests
•	Assist Accounts Payable duties; Process invoices and procurement for the team as required
•	Act as coordinator to visiting executives
•	Diary management of various members of the APLNG Leadership Team
•	Assist management of contracts for Approvals and Governance

Taking calls from Customers in Hardship via the Contact Centre or Credit Management Team. Taking calls from Financial Counsellors to discuss their clients requirements and assistance available.
Manage Team's emails from Customers, Financial Counsellors and requests from other Departments within Origin.
Worked with a tight team (rapidly increasing in size).. Trained new starters both in class room situation and on a mentor basis. Training not only in required processes and procedures but also in Team goals and ethics.
Liaison point for other Departments within Origin with a view to continually improve processes.
Very rewarding position in being able to keep customers connected for both gas and electricity where possible, tailor individual payment arrangements within Origin's Hardship Policy. Monitor accounts for regular payments and applicable incentives.

I have worked at Origin for many years and the past two have been very tough. Things used to be great. First we went through a drawn out failed buyout which caused significant disruption followed by numerous seemingly never ending rounds of layoffs spread over the past year, despite record profits. The focus continues to be squeezing returns for shareholders in an increasingly difficult economic climate. Many of my peers, myself included are seeking alternate work due to either lack of trust or burnout from the past couple of years. The most recent push to end flexible work shifting from 2, to 3 days and toward 4 days back in the office has been the final tipping point for most people. This is resulting in a slow churn of losing the very best staff who have other options with the staff without options staying behind. I hope management sees this and can pivot before its too late, the current trajectory is very concerning.

Productive and fun place to work. Learn new things. Kept up to date with what is happening in the field. You get to know everyone and they give you a lot of support through your time there if required. You need to have the ability to be able to work under pressure whilst maintaining tolerance, appropriate humour and patience.Be a team player . This position requires a self starter with demonstrated experience and analytical skills who can work in a complex and dynamic environment. A person who has the ability to learn quickly in a constantly changing environment. Is able to proactively investigate and find resolution to customer issues in a timely manner  then this is the right job for you.
You can get great satisfaction when you have assisted a customer with the best solutions after a difficult call.

Top Job Titles	Average Salary
Energy modeling specialist 18 salaries reported	$72,311 per year
Software engineer 5 salaries reported	$132,600 per year
Customer service representative 2 salaries reported	$33.50 per hour
Analyst 4 salaries reported	$87,500 per year
Project manager 7 salaries reported	$131,429 per year

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