surveyor

librarian

communications officer

cleaner

drainage engineer

Moreland City Council

The customer service team at Moreland was quite small, consisting of approximately 10-15 people on the floor at one time, and 6-8 counter staff at three council locations.  A typical day would require resolving a wide range of complaints from Moreland citizens, transferring calls where necessary, discussing sensitive, confidential matters such as rates, fines, planning permits, complaints about neighbors, businesses, calls from emergency services and much more.  The team was a diverse, close knit, supportive group, many of whom had been in their role for 20-30 years, so no matter what level of problem a caller was facing, there was generally an experienced member of staff to assist in resolution.
There were periods of high volume calls - such as happened after a high wind event or storm when trees fall across roads or fences.  On many occasions I was requested to do overtime which I rarely refused (for the benefit of both the callers and my colleagues).  My Team Leaders were supportive and approachable, there was a great sense of work -life-balance.  
The most difficult part of the job were the times when callers would be frustrated or angry due to issues out of my control - for example other departments being unavailable & not returning calls after several messages & alerts had been left over a period of weeks.  It was difficult to guess a reason the internal staff member had seemingly ignored the messages- and then to reassure the caller (who may have a costly builder waiting on a planning permit/ concrete pour etc) that the messages had been left & I had tried my best in this instance, and would continue trying for them- frustrating for both parties as continued calls to another department was not always possible in an inbound call environment (..something to pass on to management as out of my control!).
I really enjoyed my time at Moreland Council as I learned a great deal about the diverse range of services a Council needs to have in place to run a successful community.  I was fortunate to be there during a local election, and maybe less fortunate to be there during the Çoburg Riot' period, which was nevertheless a learning experience! The most enjoyable part of the job was most definitely the diversity of my daily calls and the opportunity to assist many different people from many different backgrounds & experiences, in resolving issues that directly- and often very personally- affected them.  My Moreland colleagues were a wonderful & supportive group in general which makes a workplace all the better!

Horrible toxic culture driven by self serving people in leadership roles (can't call them leaders) who waste rate payer money with a casual ease that is frightening.  CEO sets the tone with a equally incompetent executive who are more interested in being PC than in actually accomplishing anything of value for the community, No accountability, no leadership, no idea what they are doing, but get away with it because the are accountable to people with no commercial acumen who are only interested in getting re-elected through a popularity contest with voters, the community would be better off if the entire mob were sacked and the council placed under administration.    

What is the best part of working at the company?
People are fantastic to deal with, and they are most passionate about what they do and the community 

What is the most stressful part about working at the company?
LEADERS (Especially the CEO and her Directors and some of the Managers) continuous degradation and manipulation great resources. 
Low staff retention with not much care about the loss. 
They like to bring their "own mindset" or work along with their expectations/needs/wants. 

What is the work environment and culture like at the company?
Toxic to the last minute 
no value or respect from the LEADERS

What is a typical day like for you at the company?
Start at 8.3-9 and finish around 5.30 and most of the time beyond 6PM

* planning activities,  caring children,taking children to play group, library and park. coordination with the council staff in routine inspection at work place.
*Planning and programming in the kinder loop software, Professional development program and training  run by the council in the evenings.
* handling emergencies reporting and documentation
*managing new babies and dealing with parents some times
* noticing their progress and attachment to you

This council surprisingly has very old fashion systems in place , the team leaders are very lazy they get employees training new staff, the customer service to the community is very poor as they do a million requests for different departments so waste less double dibbing job duties that the customer service officers are required to do. Some of the customer service staff a very rude and mindless team-leaders that still living in the 80's with no direction for change.

What is the best part of working at the company?
pay rate better than most. The early start and finish

What is the most stressful part about working at the company?
Dealing with complaining residents. No appreciation from managers

What is the work environment and culture like at the company?
Horrible culture. Like being at school. Alot of back stabbing and certain people throwing others under tge bus so they climb tge corporate ladder

What is a typical day like for you at the company?
A typical day is filled with anxiety

Shocking culture, that is from the top down, no apparent desire to fix or the inability to fix.  Incumbent staff are ruining the place for anyone who wants to succeed, or even help out.  Would not recommend working there to anyone, in its current form.  Probably needs to be put into administration and the entire place overhauled, because currently it is not working at all.

Not very flexible. No opportunity for career advancement within the organisation. Lack of training and promotional opportunities limited the opportunity for career development even outside the organisation. Good service not acknowledged and overlooked.

In my 3 years at working with Moreland City Council I have found to be a great place to work in. The environment is a friendly environment with caring and supporting people.

Corrupt and no room for advancement. Nil support and not allowed to have your own opinion.

Not supported
Mass turnaround for people leaving 

Low Moral

Expected to work overtime for nil money

Top Job Titles	Average Salary
Surveyor 6 salaries reported	$93,000 per year
Librarian 4 salaries reported	$80,000 per year
Communications officer 6 salaries reported	$84,833 per year
Cleaner 6 salaries reported	$66,500 per year
Drainage engineer 5 salaries reported	$93,000 per year

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