Lack Group

Not a great company to work for, due to numerous factors.  The upside is some of the people you work with and some of the clients, but on the other end of the scale, these same things are also the downside. They take on more and more work so will hire pretty much anybody, with no care for how well some of these people actually do the job. As they get bigger and bigger they do not employ enough management, with the result that most of management are burnt out and unwilling or unable to genuinely care about the issues the boots on the ground employees face on a day to day basis. Management are often almost impossible to get hold of, both for employees and clients, which is embarrassing. A lot of the time appropriate equipment is either non existent or trashed and barely usable, which again, is embarrassing to have clients see.  Work life balance is rubbish, as they will hound you to accept shifts if they need you to, or give you barely any if you don’t ‘play the game’ or dare to decline shifts. Favourites of some management with little to no experience will often get preference over experienced, long time employees, creating a lot of ill will between employees. If you finish a shift after only for eg 4 hours, you are told you MUST call the office to be sent elsewhere, which is rubbish, as we are only employed on a casual basis, so there is no such obligation, especially if the shift was accepted with the stated 4 hour duration. Some of the other employees are the best people I’ve ever worked with, while some are the absolute worst, but management will not listen when you try to tell them about some of the appalling behaviour. Owners encourage management to look down on the boots on the ground employees, and it shows. Overall, a company where a lot of the good people are demoralised and feel undervalued and like they don’t matter. Probably best used purely as a stepping stone, not for the long term.

Not a great company to work for, due to numerous factors. The upside is some of the people you work with and some of the clients, but on the other end of the scale, these same things are also the downside. They take on more and more work so will hire pretty much anybody, with no care for how well some of these people actually do the job. As they get bigger and bigger they do not employ enough management, with the result that most of management are burnt out and unwilling or unable to genuinely care about the issues the boots on the ground employees face on a day to day basis. Management are often almost impossible to get hold of, both for employees and clients, which is embarrassing. A lot of the time appropriate equipment is either non existent or trashed and barely usable, which again, is embarrassing to have clients see. Work life balance is rubbish, as they will hound you to accept shifts if they need you to, or give you barely any if you don’t ‘play the game’ or dare to decline shifts. Favourites of some management with little to no experience will often get preference over experienced, long time employees, creating a lot of ill will between employees. If you finish a shift after only for eg 4 hours, you are told you MUST call the office to be sent elsewhere, which is rubbish, as we are only employed on a casual basis, so there is no such obligation, especially if the shift was accepted with the stated 4 hour duration. Some of the other employees are the best people I’ve ever worked with, while some are the absolute worst, but management will not listen when you try to tell them about some of the appalling behaviour. Owners encourage management to look down on the boots on the ground employees, and it shows. Overall, a company where a lot of the good people are demoralised and feel undervalued and like they don’t matter. Probably best used purely as a stepping stone, not for the long term. - 

Here are some highlights from my short time at LACK group 

- Notified the operations manager two weeks in advance about needing to take a day off due to an appointment, the day comes and I get rostered on to a job so I call them to remind them about my appointment and how I notified them two weeks prior, "No problem, sorry about that"
Since that day I have not been rostered on any shifts in nearly 2 weeks.


- Many cases of favortism amongst workers

- Operations manager being to lazy to follow up payroll issues, making workers contact head office when there is discrepancies in paychecks.

- old traffic control vehicles with many issues, Windows not working, clutches & brakes completely worn down and neglected not to mention how underequiped the stay at work vehicles are.

- working 50 hours one week and then 2 hours the next.

- uniform looks like an early 2000s disco outfit

Overall I would say that there are many better places to work in Adelaide with better management and HR.

Remember that the job is casual yet they will expect you to live by the phone day & night for them.

" Oh, we didn't roster you on today but we have a call out can you come asap?"

"Oh, what's that? You're doing your weeklu grocery shopping? Oh ok well find someone else thanks"

*gets punished by getting no work for 2 weeks"

LACK Group Queensland has the potential to be a really good family orientated business. Like a family though, fall out with one of your brothers and or sisters and you will be treated terribly until the day you resign. 
The pay for this company generally was really exceptional and even better if you were one of the favourites. 
Unfortunately though LACK is the main word when it comes to LACK of communication, LACK of knowledge from the personnel in Payroll, LACK of the truth when there’s no work, LACK of loyalty to its own employees and of course LACK of praise when you’ve exceeded your job title. 
There still is some great people still slaving away with this company wondering how they’re going to pay their mortgage and there were some good management people unfortunately they all fell to paragraph one of my review.

You have to have an allocator on your side to get constant work. If you call in sick you can be punished by not being given work for a couple of days. A few other employee's have told me the lack of regard for your personal safety that they have. Being a high risk job, you have the right to refuse any job you deem too dangerous, but if you don't do the job and the client complains, you will get in trouble regardless of being within your rights to refuse. They can send you to places 2 hours from where you live with a 6am start. No finish times are ever guaranteed, you are forced to do over time if the job goes over 8 hours, not given the choice to refuse over time. They purposely place you with people you can't work with due to past conflicts no matter how many times you ask them not to.

Management are not interested in offering training to employees. Road crew are teaching road crew, its easier to contact your work colleagues for help or training than the office. 
Needed some papers delivered to site.  No supervisor employed, office staff dropped them off in a 4WD BMW!
Portable traffic lights stop working...'sorry, he is in a meeting' Its not a safe work environment.  
Often understaffed for the job allocation. 
No competent supervisor, so your just a faceless employee number. No traffic controllers employed in the office. 

Working with Lack has been a fantastic experience because we work as a unit on the ground and all crew members do their part which allows us to be an effective work unit. All my colleagues have a strong work ethic and always go above and beyond to ensure we deliver top quality service to Lack Groups clients. This company have very high values and my colleagues embody the same values. I would highly recommend Lack to anyone looking to enter the traffic industry and as long as you understand the meaning of “work” and are a highly motivated individual your more than welcome to apply. 

I like that lack gave me a constant flow of work and had taken on other companies workers when they pick up the contract they had taken on the workers that would of been out of work, from the other company. All the experience people that had worked with the contractor had a choice to come over and keep there jobs instead of being unemployed. I was was very surprised at the size of there fleet and the volume of work they had.

Was really disappointed when after being so proud to be part of the lack group, realised that i was nothing more than someone to call in to fill in for favorites who couldn't make it to work.on any given day after realizing this i simply stopped getting any work at all. If u know allocators or hr pesronal on a personal level then its a great job with plenty of work. Sadly i wasted 12 months b4 i found that to be the case. Obviously i dont have friend in management .

It appeared that management neglect to ensure that traffic controllers were timely certified.  There poor communication and coordination with employment agencies to allow newly inducted staff to conduct certifications.

Mentoring system for on-the-job-training and/or on-the-job-experience for new traffic controllers was lacking.  You had to learn as you went along. At one time I was unsupervised for one whole day; none cared to check whether I was at the right location.



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