support manager

assistant manager

operations manager

center manager

area manager

Kennards Self Storage

Working at Kennards Self Storage, is an interesting part of my job career.
I've been learning how to manage a centre by myself, dealing with reservations trough the phone, online, or face to face.
I've been dealing with case of delinquency ( when customer is not able to pay) , doing inventory of a unit, and place the items into auction. 
Everyday is a different day, new situations, every single customer has different needs which we try to meet. 
The hardest part of the job I believe, is when I had to deal with case of delinquency, because we always try to not reach the point of "no-return" where we have to sell the items, but sometimes is necessary.
The company is very open to do as many training as needed to ensure everyone of us reach the same level of understanding, and being responsible. 
What I also love from this job, is meeting everyday different people,with different case.
It gives me the chance to open my mind more, and find different solutions according to each one of the costumers.

A great move from hospitality & retail. The business trades 7 days but there's no nights, 76 hour fortnights and from a customer service perspective, consider it like a hotel for your customers stuff! Definitely not a dusty warehouse job. The roles at Kennards permit you to care for the customer and enjoy the ownership and growth that the culture permits, all the while being yourself. Good culture means owning the change and taking the initiative. It means having fun  and it also means owning your mistakes and working together to rectify them. After years in other industries, there is nothing better than simply being kind to team mates & customers alike no matter the issue. If you're interested in learning, adding value and joining a growing, customer focussed business then you will succeed at Kennards. 

Pay was pretty good and management generally good. When you work a multiple sites in can be a challenge. Some of the managers at the centres are supportive and fair and I found others expect you to do the cleaning they cant be bothered doing themselves and others were controlling and a times abusive.  Can be fun as heaps of variety but can be stressful when your on your own and your under the pump.  Company itself is fair and honest and conditions were good.  Not the worst job I've ever done  but 3 months was enough for me. 

The company talks a lot about its culture at the interview. When you work for the business they actually do practice what they preach. You feel supported and not micro managed. You can pick up the phone and talk to anyone in the business even the owner. The owner knows all of his 300 team members by first name. You don't feel like you are just a number.

Family owned business with a national profile built on a strong culture of customer service delivered through caring staff. Fortnightly rosters include weekday & weekend availability.

Terrible Management - most arrogant unprofessional and some of them appear to have mental issues. Terrible place to work at. They hire you as an assistant manager but in reality you will be a cleaner. It Includes cleaning toilets after customers. Heavy lifting including customers stuff when they don't pay and disappear.

Hard to find a good work/life balance with this company. Alot of hours are spent working alone as most centres operate with only 2-3 staff memebers.
Bonuses & incentives are good when targets are reached.

The culture you have to buy in like a religion... you need to drink in the Orange cool-are because if you don't you are singled out and while they encourage ideas if you offer any you will be shot down... unless you can take your way though don't bother

There is a lot to learn running a storage facility, keeps you on your toes with a lot of varied tasks to keep you busy mentally as well as physically.

The office is very nice and the people there are easy going. I was only a work experience student doing my HSC, they helped me out with the work my teacher provided.

Top Job Titles	Average Salary
Support manager 18 salaries reported	$82,080 per year
Assistant manager 24 salaries reported	$72,055 per year
Operations manager 3 salaries reported	$90,000 per year
Center manager 3 salaries reported	$78,893 per year
Area manager 6 salaries reported	$100,000 per year

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