director of sales and marketing

business development manager

sales manager

night manager

kitchen steward

Hotel Novotel

typical day is, get roster go to work station with or without a work partner for the day, stock linen trolley up, and start on all our arrivals then work down to non arrivals and then the stays which have to be cleaned before 2pm.
end of day clean and stock trolley ready for the next shift/day.

what can i say except that its an ok place to work, they claim to be family friendly but when it comes to holidays , xmas, newyears etc they are not. which is unfortunate as alot of girls have handed in there resignation just before xmas dec 2012.

reason for this is they are tired of the hours, no fairness within the group, set of rules for everyone is different and yet they pride themselves on TEAM...!

cannot take time off when needed whether for recreational or for family or for Footy or for something serious, you are judged and looked down upon....to me everyone needs a life away from work....and to me thats not acceptable from management at all.

as my dad passed away not long ago...my family and partner come first, no if's,but's,or maybe's....they are my first priority.

I am an avid AFL ST KILDA saints member and supporter and do go to games here and in melbs have done for years and that will not change for anything.

Hardest part of the job is doing a 7 hour board on a 7 day roster and due to productivity it has to be done within 5 - 5.5 hours as we are rostered on for 5.5hrs not that we do it all the time as days vary,so yeah very very demanding job indeed, especially when you get 15 minutes per studio room to clean makes it very difficult. very labor intensive, so days are not boring at all, in fact days go very quick.
working weekends and public holidays also, hardly ever see family or friends, which is not healthy more to life than work and i worked that out the day my dad passed away....life is to short to take it for granted!

co workers are great love the girls, makes it worth while going to work, they are a great bunch of ladies....well most of them are anyway...there is always a few that make it difficult for everyone else but guess its like that everywhere.

Management is okay,to a point, not very fair in a lot of aspects with staff and the job in general really, as management are not onsite as such they are in the office 90% of the time, only come out to check the rooms when guests want to check into their rooms, which is a perk of being management i guess. :) asked to get things fixed by in house maintenance staff is like talking to a brick wall, trolley tyres explode, vacuum cleaners short out, re pinning trolley arms so they don't collapse and cause serious injuries the list is endless, due to OH&S one would think it would get done as soon as the task request is put in.....no it takes ages and that's if they haven t forgotten about it to start with.......not good enough at all, absolutely deplorable really.

enjoyable part of the job is the ladies i work with, fantastic bunch of ladies, and the fact its only 15 minutes from where i reside is also a plus.

But sadly now its time to move on to something new.

A typical day at work consisted of coming into work setting up tables and buffets for dinner and breakfast times depending on what shift I was on before heading to see what functions we had on throughout the week and setting up the tables and chairs depending on the style of the function. Eg. Cocktail, sit down, whether they needed projectors,whiteboards, microphone stands etc and set it up. I would then be sent back over to the restaurant to get ready for dinner time. We would be assigned to areas whether we'd be serving on the floor, working behind the bar or room service which included polishing cutlery. 

I learned so much organisational skills and preperation when it comes to functions and a very different style of customer service. I learnt a bit of barister and bar skills.

The management were always there to lend their knowledge to make certain tasks I had never done before a lot easier and a helping hand. They were just as part of the hard working team as what I was.

I got along extremely well with my co-workers which made work easier and we all became good friends that I still speak to them and see them on occasions.

The hardest part of the job would be moving big round tables for functions from the basement up to the function rooms when you have a certain amount of time to finish setting up the function rooms in. Definitely taught me a lot about time efficiency.

The most enjoyable part about the job was not only the customers but the fact I was finally getting the hands on experience I always wanted in the functions and events deppartment.

A typical day at work for me for this company started at 5am in the morning setting up the buffet for breakfast in the restaurant, as well as delivering food to guests up in their rooms and also delivering food for conference meetings, and also running mini bar, that consist of filling all the fridges in every room with any of the products that are missing, working in a hotel teaches you a whole range of different skills from restaurant runner, to room service runner, to housekeeping, and a whole range of other skills to learn, Management is always there to help prevent mistakes or in times where the restaurant gets to capacity, management also give morning run downs of what is on the agenda for the day, and delegates every staff member to a task. Workplace culture in hotels is just as normal as anywhere, There is always a wide range of workplace culture diversity, and understanding every guests/customers wants and needs, can help you bring a work balance into your company.
The hardest part of my job would have to be dealing with people that think they are better then everybody else, and no matter how hard you try to resolve their issue or complaint, the guest/customer will not cooperate.
The most enjoyable part of my job would have to be seeing everyone of my guests/customers leave the hotel satisfied with there stay and enjoyed every bit of it and will be visiting again.

Besides the pay being great, I could not believe I actually worked here. 

The Food & Beverage management team were a disadvantage. New staff are not trained properly and are expected to know everything in one go. Some of the managers are condescending, irrational and impatient, and some new staff have been sacked purely based on their inability to meet the unrealistic, high expectations the management holds. 

This company seems money orientated, and values guests and revenue more than their human resources. Staff are an important asset to any business, however are incredibly undervalued at this workplace. 

Personally I did not feel safe here, and would not recommend anybody else to work here, particularly new starters looking for work, or wanting to gain some hospitality experience.

I have been employed for a short time at the Novotel in North Beach Wollongong.
A typical day at work. There isn't one everyday is different.
There are so many outlets at the hotel.
I have had a few shifts in gaming.
I am a natural at reservations which provided me with a much needed challenge.
Front Desk-/All rounder (main role)
Check in/out guests 
Do jobs of HOUSE KEEPING, IN ROOM DINING and Front Office after other outlets close.
Throughout this time i have been made to feel very welcome and shown the ropes accordingly.
Being a guest service agent it is 100% devotion to all customers whatever there need may be.
Hardest part of the job is my lack of experience in Front Office.
But i've been there for 8 weeks and believe i'm doing really well.
I even have my own pigeon hole.

Much depends on the managers' work ethics.
Accor is a good company to work for, benefits are great, discounts for friends and family, free bonus breaks, I have used these many times. Pay is the minimum, but you can get a raise if you complete specific training. There are 3 levels.
I had good and bad managers here.
Managers that empower, respect, help and motivate their team leading by example. Then I had managers that micro manage, inspire fear instead of respect, show favouritism towards some staff. Or managers that are great people, but clearly under qualified and not able to keep up with the business demands.
As with many hotels, don't expect to have a great work-life balance, as the busiest times are evenings and weekends for F&B staff.

I learnt different types of thing such as set tables with clean linen or place mats, cutlery, crockery and glasses, take customers orders and pass them to kitchen staff or bar attendants
serve food and drinks, take restaurant reservations and clear tables and return dishes and cutlery to kitchens. 

Comprehensive understanding of the knowledge and skills involved in managing food and beverages at a hotel or restaurant level.

The hardest part of the job was trying to set up room for function and meeting.

The most part I enjoyed about was have fun setting up function room and meeting room.

It is always fun to work at Novotel Perth as the management are very kind and so far I have been to so many training within the hotel for example qualities & values training ,Peopleology and so on.The hardest part of my job is that that sometime the room are too messy and need to spent longer time to clean but the most important part of my job: I have gain more skills within the hospitality industry and the friendliness of colleagues as we are all very helpful to one another

I provide lost and found facility, housekeeping services, develop and update hospitality industry, provide quality customer services, coach others in job skills, health and safety and security procedures,
workplace hygiene and deal with conflict situations.
I enjoy working in a good friendly work place
the hardest jobs is when we are a 110% when you only have 30mins to prepare a room for the guests.
meeting lots of people around the world that comes through the resort

The co workers that were there helping me through my experience were very helpful and friendly. I enjoyed being there for the experience of work placement because I enjoyed the work they put towards me as I did all tasks with no complaints as I enjoyed the work environment. I was excited to go to the Novotel everyday for a week because I enjoyed the work placement environment and activities they provided.

Top Job Titles	Average Salary
Director of sales and marketing 3 salaries reported	$110,000 per year
Business development manager 3 salaries reported	$75,000 per year
Sales manager 2 salaries reported	$77,500 per year
Night manager 2 salaries reported	$66,853 per year
Kitchen steward 2 salaries reported	$32.91 per hour

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