store team leader

assistant general manager

ECCO

A typical day consisted of catching up on emails and messages missed throughout the week, as well as checking up on new stock.

I learnt how to process sales and returns, as well as how to talk to customers in an inviting way, while still pushing to make the sale.

Managerial issues are plentiful. The Chatswood manager speaks down to her employees, treats them with a lack of respect. There are no boundaries, and she doesn't understand where the line is between 'banter', and professionalism. Higher up management is also riddled with issues, ranging from a lack of respect to casual staff, as well as a lack of support to stores.

Hardest part of the job was dealing with extremely strict KPIs, and the constant need to perform. If a sale was missed, manager would tell us what we did wrong, but not lead by example. 

The other staff are always friendly and easy-going. Depending on if the manager is around, the workplace environment is usually fun and stress-free.

Typical day at ECCO involves, customer service, banking, administration, liasing with various stores throughout Australia, and intake and distribution of stock. 

Management can be quite tricky as all the support centres are in the eastern states and singapore, this makes it difficult to get assistance when needed. 

ECCO has a great workplace culture especially in the Western Australia store, we have a lot of good times working and enjoy going into work every shift, the company organises events and get togethers every now and again to show their appreciation for what we do for the company.

Firstly some staff were absolutely lovely people.  Unfortunately I found management quite uneducated and far from professional and certainly did not lead by example. How some people are employed in the first place I do not understand. One manager in particular I feel had a split personality and was not liked by any staff.  The workplace was quite unpleasant and staff were always bubbly and relaxed on this persons days off.  Funny that. Always taking extended breaks, leaving early and stealing sales from other staff members.   The shoes are actually very comfortable but overpriced for what they are and certainly not a fashion statement. I would rather spend 200-300 on a designer brand personally.
Company pays well but you do work hard for it and often there was nobody to cover breaks so you had to go without.

Ecco Shoes was the best company i worked for until we had recent changes of manager in one of the Brisbane store. The manager  was extremely nice until their probation period ended and thats where it goes downhill.  The manager would not teach the staff proper stuff and blame things on us. The manger cut all the shifts without any explanation and lied to us constantly. When reported to higher management they passed it as an misunderstanding between two parties but thats not the case. If it was an misunderstanding, we would be still working there. Ecco shoes is really great place to work there unless you have a bad manager and bad higher management. Higher management don't care about their staff .

Provided me with a solid introduction to the retail industry. It was a good starting point for learning key aspects of customer service, such as helping customers find suitable products and managing stock. The team was generally supportive, and I had the chance to improve my communication and sales skills. While the role had its challenges, such as meeting sales targets during quieter periods, it was still a valuable experience. The brand’s focus on quality and comfort made it easier to connect with customers, which I appreciated. 

I had worked there for a year and had the most wonderful manager, I watched her being bullied by the area manager and the head boss was also no good to the situation. I felt that I was never doing enough and also got told to do better even thought we always achieved heaps for being such a small store. 6 girls quit in the year due to not feeling comfortable to coming to work. I started getting 3 hours a week and would tell me there was no work but, would give the other stafff multiple shifts a week and that’s how I knew they didn’t want me there

What is the best part of working at the company?
Making customer satisfied and happy 

What is the most stressful part about working at the company?
When the are no sales and no customer 

What is the work environment and culture like at the company?
Great team to with and environment 

What is a typical day like for you at the company?
Busy start the morning reading emails and teams and doing all my tasks Then making sure the store is tidy and ever customer happy with my service

I learned a lot from this job, including selling techniques and product knowledge. My coworkers were friendly and helpful. 

However, the management team at the head office was unrealistic, setting unattainable goals and targets. This made it challenging to succeed and they believed that the reason for this was because we were not putting in enough effort.

Ecco shoes pacific is good brand and great customer service and mix culture people so we can learn something different from others. Ecco is very highly standard product whoever work in ecco they can learn more in details about products knowledge and about shoes knowledge. Fun loving atmosphere.

I loved working for Ecco. The team culture and upper management are extremely easy to work with and communicate with. The transparently upper management have with the team is refreshing. There are great staff initiatives and working hours. Would highly recommend working for ecco. Some amazing opportunities if wanting career progression. 

Top Job Titles	Average Salary
Store team leader 1 salary reported	$52,500 per year
Assistant general manager 1 salary reported	$72,500 per year

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