child protection specialist

Department of Family and Community Services

1) A typical day at my previous employer was being a receptionist. Answering incoming phone calls, greet visitors/staff at the reception. Filing, typing, catering for meeting venues and liaising with multi-disciplinary team. 

2) Department of Family and Community Services deals with disadvantage families. I learnt confidentiality. discretion, empathy and not to be judgemental. 

3) Management was great. Personal planning and review monthly was put in placed in order to accommodate staff such as myself for further training and development. 

4) There was no hardest part of the job as I have been accustomed to multi-tasking. I believe that my time management skills helped me cope with any given job. I offer assistance whenever necessary without compromising my own workload. It was challenging and rewarding at the same time.

5) The most enjoyable part of my job was being able to perform my duties as it helps my team to make their job more manageable ie filing, maintenance of motor vehicles, photocopying, meetings and maintenance of databases.

no two days are alike, I could be asked about a complex case and assist the caseworker or manager to identify innovative or creative solutions, liaison and working along side other managers from NGO or stake holder group. Focus is on strength based and person centred local solutions. Coaching and mentoring new managers, attending meetings with other stakeholders to review safety planning for women at very high threat of serious injury or death, approving submissions within delegation, working in a legislative environment, awareness of international trend in child protection and out of home care, impact of NDIS on leaving care planning for young people with a disability, ability to interpret data and trends, working to targets, ensuring the office of 40 staff worked cooperatively and to a high standard

Diverse range of tasks to deliver in one day. Included field work, to work as part of a team, and individually . Developed and learned to work with clients from a diverse cultural background, disabilities and substance abuse issues. Management can be supportive and also challenging, but overall small amount of politics, but this is to be expected working in the Public Service. Great Staff to work with from different employment backgrounds. The hardest part of the job is meeting tight deadlines, KPIs and managing complaints and challenging clients with disabilities or substance abuse issues. The job is rewarding, good balance of job/family life, supports single parents, good salary package and superannuation, good holidays/flex days.

Enjoyed working with an exceptional group of people who are dedicated to delivering the best training possible in the field of child protection to case workers and other stakeholders in Community Services. 
As a Training Administrator I was responsible for the non-government sector training program (NGOTP) for NSW in the organisation and coordinating of training delivery between participants, trainers and venues - in addition to ensuring all training materials were organised and delivered to each training event.
As with any job with many balls in the air - as long as you are organised - all is well.

I enjoy working for an organisation that is the pillar of standards and an industry leader which ensures the highest service to the most vulnerable people in our society.
I have been given the opportunity to learn a great deal through this organisation. I have chosen to ultilise all available training opportunities in the different work areas available to me. I have worked in community development skill /job /life development. Crisis Care.Respite care for adults and children with challenging behaviours and high health needs. I have worked in accommodation care. I have case managed numerous clients over 14yrs.

Daily shift can be fast paced but most enjoyable part my job was the individuals i was support and learning their kill level and personality.
it was so rewarding when you would assist an individual in developing a skill that enriches their lives and they are able to maintain the kills.
the hardest part of the job was at times you would come across a co worker that was not interested in their position which in turn can be felt by the individuals. but this is far and few between over all this job is amazing and i love it.

Management of the delivery team to ensure that projects are delivered successfully. Support all aspects of delivery from project start to delivery of final presentation. Creation of all marketing materials, strict adherence to project timelines.  Effectively interface with internal teams (fielding, delivery), ability to work with delivery teams working remotely. Ensuring project objectives are met and findings are presented with a high degree of professionalism, in a timely manner to ensure that clients are delighted with the work we do and the manner in which we do it.

This was a great place to work, you actually felt like you did worthwhile work, although sometimes the hours were long and a very small group of the public could be very demanding, however most clients were great to work with, they understood the limitations and were flexible with their needs. 

I enjoyed the work which was varied and the dept provided opportunities to work within various areas of this super department.

Having said that I was deeply disappointed when we were privatised as I consider that some of the functions undertaken by the dept are difficult to replicate in NGO.

For the period of employment within FACS (and ADHC) I have been offered an array of opportunities that have allowed me to develop and learn many skills.
ADHC is undergoing a major change as part of the introduction of the much awaited NDIS and as such is a very exciting, though sometimes difficult, place to work as this is a significant change and impacts staff in many different ways. None the less as a learning opportunity it is second to none.

FACS continues to chnage dramatically as it moves towrads a more 'out source' service provider model. FACS and in particular public housing staff and its cleints are feeling that they are not valued by the organisation.

Working at Department of Family and Community Services: Company Overview and Reviews

Department of Family and Community Services

Department of Family and Community Services Ratings

Popular jobs at Department of Family and Community Services

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected