crew member

shift leader

team assistant

staff member

loading bay manager

Carls Jr.

Management was about as consistent as the wind, never had a restaurant manager for more than a few months at a time. Managers were poorly trained always really young and always on power trips, upper management was mostly manipulative often also on trips and clicky, always talking poorly about other employees in the company usually in plain sight too. You always felt demeaned as an employee always spoken down too by upper management. If you were not in the clicky groups don’t expect to be close with other managers.

You will spend majority of your time cleaning the restaurant. Restaurants only ever got properly cleaned around inspection dates fifo was rarely known amongst crew due to insufficient training, store maintenance was poor things would usually break before even thought about repairing sometimes not being repaired or replaced at all. 

Rosters were usually copy pasted from previous weeks always fighting for hours or missing shifts due to inconsistency in releasing the rosters usually always late too. Lots of unnecessary in house fighting would occur between employees and managers usually affecting everyone around you dividing everyone into groups.
Restaurant hours had reduced twice in the time I was there upon opening day the restaurant would open at 6am but them changed to 8am now 10am losing 4 hours a day in trade time causing hours to drop drastically making earning a liveable wage beyond difficult. 

Owners were basically absent from the company didn’t hear or see them for over a year working there only saw them when things changed drastically. 

Upper management never had offical policies for complaints or even a proper way for employees to contact upper management until recently. Overall poor company to work for 

firstly it's so unrewarding because you work fast and hard to leave on time after close yet they force you to stay back way after closing because the kitchen isn't fully cleaned despite working you like crazy to clean and the management tries to blame it on staff to force them to stay back so they don't have to finish up the few loose ends on their own. Also, though the burgers are easy to make normally the way they expect you to follow the overcomplicated ways of making burgers to the smallest detail even when there's a huge rush makes it more stressful than it needs to be, the managers are somewhat friendly but they just embrace this toxic work culture that they need to scream at team members even if it's for something small or even nothing at all they just feel the need to always shout at people and they expect you to know everything right off the bat and are shocked if you aren't. The hours aren't that good either thanks to certain people playing favourites (and on little power trips are times), some weeks you get a couple of shifts next week you'll be lucky to get a few hours in altogether if anything at all and they always expect you to come in just to check if you got a shift or not even when you haven't worked for a week then they decide to put you on. wouldn't recommend working here if you got options but not too bad if you do.

Staff were constantly made to feel on the outside of the clique, those that didn't fit in were complained about to managers to the point managers believed the complaints without verifying their validity. The managers were always bickering and complaining to crew about each other and their pay. The standards of service also differed from manager to manager, and cleaning tasks were only done depending on how soon an audit or inspection was to take place. Customers are constantly complained about and mocked by all management and most crew. Routinely made to wait before clocking on and sent home early was very uncommon to work what was on the roster. Roster's were most of the time copy and pasted from week to week, if they had to be changed they were not published until saturday or sunday before the start of the next week, leading to managers complaining about staff being unreliable as they told them they were rostered shifts they could not work. Crew were treated as a burden by members of management. Some crew were given perks others were not, such as free food or soda so long as members of management didn't see it, others were told that it was theft and they would be given warnings if it was done again. There was very minimal training given, crew trained crew and were picked apart by managers who had no involvement in the training of crew.

At first when I started working at Carl’s Jr, the manager was super nice and he always gave me shifts and he even helped me out with life when I was struggling to get by. He left and a new manager stepped in, she was absolutely terrible! At first it was ok, she barely spoke to me and she was never on site. I’m a uni student and I can’t work 3 days a week, and sometimes I have full weeks of school, but that’s only once in every 5 months. When my first full week came around I N/A for it, but after that I got no shifts at all. I was struggling to pay my course fees and this went on for months. I called the store as the manager never gave out her phone number, every time I called I got no response. So I eventually went in and asked what was going on and none of the shift leaders knew, they said the next time she’s in they will let me know. So they did and I called the store and she picked up finally, she told me that she was told I didn’t want to work there anymore so she just put me off. Without telling me?! I was sitting for months waiting and I got nothing just because she put me off without telling me. She was regularly rude to customers and employees. I enjoyed my job there until she came along. I am now 18 and I can’t find a job, I am also unable to pay my school fees anymore.

Job started great with hours and management, but quickly turned into a job culture of talking behind everyone's back and toxic gossip. Reviews about power trips are 100% true and if you weren't a favorite you hardly got any shifts and were treated different.

There's not enough space to write all the negatives. Older workers got less pay, shifts were cancelled or called in 15 mins before hand, no covidsafe polices or procedures for a long time during covid, very toxic managers and gossip behind everyone's back. it just didn't end. I was contracted part time and was doing 3 hours a week. 3 A WEEK, then when i was in I'd be told how the store is dirty and i wasn't cleaning properly.

The only good part was the crew, i love all the crew I worked with they were great, and apart from 1 great manager it was bad.

Don't work here, go to any other fast food place if you have a choice, or if you have to become a favorite it's literally the only way you'll advance, One crew member got in trouble for sleeping during shifts and was promoted because there friends with the manager. 

 Toxic management with double standards, poor work / life balance and always having to pick up extra hours and shifts for crew not showing. Even on requested leave you’re expected to work because no one else will. Management are just as lazy as the crew are. No communication or proper training is given. Trainees are  just thrown in the deep end on rushes without the crew to support them and expected to know what their doing, and get yelled at if their too slow. Management complains and WILL NOT PAY YOU past your finish time even when it takes longer to close after rushes. Busy rush periods like school holidays never have enough crew on , your constantly running around doing 100 different things as only 1 person. Expect to be working 40 to 60 hours a week with total 3 crew because no one wants to work. 
Expect to get abused by customers because of wait times because you have no crew. 
Expect to get abused by your manager because your wait time shouldn’t be high . 
Expect to get guilted into more shifts because that’s the toxicity of the company. 
It will ruin your life . 

Best part of job is the crew and there are a few good managers that make shifts enjoyable. 
Job advancement dependent on how much the manager likes you.

Store manager has very extreme mood swings which bring down the whole crew. Yelling can often be heard outside the restaurant. 
Very rude comments were also made about me and other coworkers and upper management knew about this and did nothing. 

Poor scheduling, I was asked to work overtime all of the time. Some employees failed to show to multiple shifts and were continually put on the roster, putting stress on employees that actually showed up to pick up the slack. 

The main reason I kept the job is because there are really good people that work there that make light of the terrible management. 

During the quieter hours, it was okay as the managers wouldn't go all crazy but the moment someone stepped through the door, all they would do was yell and scream at members to work faster, so loud that the customer or what we had to call them "guests" could clearly hear. Moving on and I now realise that I should have started with this but the hygiene habitats are disgusting. When I worked there, I was in charge of cooking the RAW chicken and if there were any juices from the raw chicken, I had to wipe it up with a towel from a bucket that had diluted hand sanitiser in it. I was yelled at repeatedly when I would rinse the bucket out frequently because it was dirty but and I quote, "if you can still the bottom of the bucket, you can continue to use the water in it." It had raw chicken juices in the bucket and I wasn't allowed to rinse it out so sorry but that makes me feel sick.

During the holidays I could barely rely on making plans because you never know when you would be called in to work a shift sometimes I only had a 20 minute notice. When school started I pulled back and changed my availability to one day a week because I had so much of work to complete. The manager explained that I wouldn’t be put on the roster every week because of the availability and I was completely fine with. However a couple weeks later they sent in our clock in numbers and mine had been blacked out and than a week later they removed me out of the groupchat. This basically confirmed that I was fired without being warned or even told. 

I honestly find this whole ordeal really unprofessional and toxic to work in. On top of that there would be days where you were constantly being yelled at for the tiniest of things and all staff members seemed on edge whenever some managers were in the store. 

The management was terrible.....was never trained properly. My first shift was really good, the training was understandable and I was productive, however they just chucked me on fries in the middle of my second shift during a peak period with minimal training. When they opened the new store, there were teething issues that never got solved. For example, I was barely trained on line, and was only given one 3 hour shift a week as a result, and wasn't allowed to cover shifts, which I did left right and centre before they trained everyone else but me, which was almost like setting me up for failure. They kept knocking me back when I asked for better training and more shifts, and didn't give much of a reason. I was done and out of there after 10 months (at least the resignation process was easy).

Top Job Titles	Average Salary
Crew member 1 salary reported	$35.03 per hour
Shift leader 2 salaries reported	$51,500 per year
Team assistant 1 salary reported	$50,000 per year
Staff member 1 salary reported	$30.00 per hour
Loading bay manager 1 salary reported	$60,000 per year

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