support worker

occupational therapist

nurse

support practitioner

nurse team leader

CareChoice

I currently am a disability support worker. I care and support people with disabilities in their own homes and residential units. This can range from personal care to social support out in the community. Most of my work is working with people who have an ABI (Acquired Brain Injury) I also work with clients who have a mental illness such as Bipolar. A typical day is to ensure clients are cared for according to the clients care plan. This includes working with the client and other professionals including Occupational Therapists, Speech Therapists, Hydro Therapy, Physiotherapy exercises, assisting clients with financial management, peg feeding and administration of medication.

I have learnt a lot since i have been working with my current employer.      I have gained a better understanding of clients with special needs. I have found the management of the company to be very professional and informative. I am able to get along with all co-workers. I can work on an individual basis and also in a team environment.

The hardest part of my job is working with clients have a have a mental illness. It can be harder to communicate with them and it takes longer to achieve a goal. I find this is where you need to be patient and have lots of understanding to ensure all of the clients needs are met. The most enjoyable part of the job is seeing the clients progress in their day to day activities. It is very rewarding to see them achieving more.

I currently am a disability support worker. I care and support people with disabilities in their own homes and residential units. This can range from personal care to social support out in the community. Most of my work is working with people who have an ABI (Acquired Brain Injury) I also work with clients who have a mental illness such as Bipolar. A typical day is to ensure clients are cared for according to the clients care plan. This includes working with the client and other professionals including Occupational Therapists, Speech Therapists, Hydro Therapy, Physiotherapy exercises, assisting clients with financial management, peg feeding and administration of medication.

I have learnt a lot since i have been working with my current employer. I have gained a better understanding of clients with special needs. I have found the management of the company to be very professional and informative. I am able to get along with all co-workers. I can work on an individual basis and also in a team environment.

The hardest part of my job is working with clients have a have a mental illness. It can be harder to communicate with them and it takes longer to achieve a goal. I find this is where you need to be patient and have lots of understanding to ensure all of the clients needs are met. The most enjoyable part of the job is seeing the clients progress in their day to day activities. It is very rewarding to see them achieving more.

Carechoice has very poor management. They do not support their staff on the ground and do not put the interests of their clients into their decision making. All they care for is about the funding they get from the clients.
There is no work place culture. there is o motivation at work. no one will applaud you for good work done
 Rewards ad recognition are based on who is  the favorite of the team leaders ad managers.
We have some team leaders picking their favorite staffs in the teams to do tasks for them including spying and reporting  on other staff. Incident reports o other staff is the way to go ad get recognized as a good worker in Carechoice.
The hard part of the job is where your safety as a staff is at risk or has been compromised, and after reporting through making calls and writing  incident reports that a client has inured or assaulted you , no one will follow up on your safety and offer you support.

CareChoice is a busy workplace where no two days are the same. The management team are very supportive and have a focus on staff development and engagement. Although we mostly work remotely, the team has a positive culture, staff are always happy to assist anyone with a question. The most enjoyable part of the role is knowing you are contributing to supporting people to live independently within the community. The hardest part of the job is being a mostly remote workforce, you don't have much face-to-face contact with managers/teams. 

It seems there are a lot of employees who have had minimal experience in the field employed at the head office. Furthermore, it appears they employ a lot of staff who desperately need a job, and although most of the ground staff are great and hardworking, they don't have a lot of policy knowledge, which means the management can take advantage of them. If you know too much, you'll be dismissed, which goes against the NDIS transparency and honesty ethos. It also appears, most of the people who work there, who love their job, work in HR. However, ultimately, HR is at the mercy of ground staff because, without them, they don't have a job.

Th staffing is always inadequate and they will send workers out that don’t even have the basic skill set to even be employed as a carer. Rostering and co-ordination is stressful and you’re always chasing them up for things. Plenty of shifts if you’re on the ins however they abused that with me and guilted me into working all the time with clients that are unsafe. the lay is the lowest out of all the disability support worker companies and even clients of theirs are constantly complaining because simple requests aren’t met

I'm glad to be part of CareChoice crew. It's got the right environment, right culture, great team spirit and everything that will make you feel welcomed and gear you up for progress. It's got massive amounts of upskilling trainings and courses available to choose from which means great career development opportunities. Management is supportive and encourages diversity and inclusion. 

What is the best part of working at the company?
People
Processes
Professional
Excellent teams

What is the most stressful part about working at the company?
Unpredictability of support workers

What is the work environment and culture like at the company?
Casual
Professional
Friendly
Nice

What is a typical day like for you at the company?
Scheduling
Rostering
Admin
Inbound calls

They don’t really care about the staff or the clients. 
If you get injured from work they only really pay you half or a small average of what you would get. Eg: been casual, sometimes you can work hours and everyday of the week and other times you might only get a 2 or 3 shifts a week or no shifts at all. It’s not stable. They use that and work out your average. Etc.
All they care about is $$$ they get in their pockets.


No training, no support, management couldn't care less about you and made you feel worthless, culture was non existent, workload was extreme, pay way minimal in comparison to the horrendous workload and awful management. 


Top Job Titles	Average Salary
Support worker 2 salaries reported	$40.26 per hour
Occupational therapist 4 salaries reported	$78,750 per year
Nurse 1 salary reported	$80,000 per year
Support practitioner 2 salaries reported	$92,500 per year
Nurse team leader 1 salary reported	$80,000 per year

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