home care worker

support worker

domestic assistant

registered nurse

occupational therapist

Australian Unity

Company keep updating us of training and seminars to continue to give the high quality services of our patients and maintain their quality of living. A very recreational environment with mini theater, hydrotherapy and Friday Band to keep the healthy social interaction of the resident with their family, friends and caregivers.

A typical day at work, assisting residents to secure that they received quality care with respect,dignity and according to their care plan.

I learned that every individual have their own uniqueness and needs. Put respect at the middle of the relationship and everything will be alright. relationship to residents, relatives of residents, all healthcare professionals, co-workers, and staff of the company.

Time management is very important in this job to meet all the necessary obligation for the services that must receive by every residents, record and reporting residents data to the appropriate staff, keep the environment clean and safety.

Workplace is composed of diversity,but it is not a hindrance to us because everybody is working with unity to meet the goal of the company. Working as a team is the key of happy place to stay.

The hardest part in Dementia Unit in where I was regularly worked, when the residents are in pain, dying, sick and cannot say verbally what they need and also when they their family member is leaving. Those are things that may trigger them to be agitated and hard to assist.

A simple "Thank you" from the family, co-worker and specially from our beloved residents verbally or by hugging, squishing your hand, and smiling with glow in their eyes. When I feel fulfilled after doing all my task accordingly to all of them.

My experience was deeply disappointing. The operating model is fragmented and frequently restructured under the banner of “transformation,” yet little genuine improvement materialises. Constant change without clear direction creates confusion, weak accountability, and decision-making that is slow, political, and risk-averse.

There has been a steady and noticeable loss of high-performing, experienced staff. Many strong leaders and subject-matter experts have left due to frustration with senior management and the lack of coherent strategy. Rather than addressing root causes, leadership appears to normalise turnover and redistribute responsibilities to remaining staff, increasing burnout and disengagement.

Bullying, favouritism, and internal politics are real issues in certain areas. Advancement often seems tied more to alignment with senior leaders than to performance or capability. Those who question decisions or raise concerns risk being marginalised, while loyalty is rewarded over results. Psychological safety is promoted in messaging but inconsistently practiced.

There is a clear disconnect between executive rhetoric around wellbeing and values and the day-to-day employee experience. Engagement initiatives feel procedural rather than meaningful, and feedback rarely leads to tangible change.

There are good people working hard within the organisation, but morale is low and trust in leadership is fragile. Without substantial reform in leadership accountability, cultural standards, and strategic clarity, I would not recommend this workplace.

Working for a branch which manages itself is a bonus. All branches have now gone back to self managing as the Allocations rostering system did not work out due to staff not being familiar with clients needs.
 If you have a well organised and understanding Service Coordinator, working for Australian Unity as a care worker can be a very rewarding career.
 Having an unorganised service co could make your employment with Australian Unity a challenge.
I am paid KM's and travel time between clients. Always have a 30 min break allocated after 5 hrs of work. Good idea to join the union United Voice so you have the backup of the union if you aren't getting your award conditions.
I like the mobile Procura software, all client information at your fingertips, no more going into the office to hand back schedules every fortnight. 
Challenges could arise with difficult clients, extremely cluttered or dirty homes. There are policies and strategies in place to overcome these difficulties.
I feel the St George branch is probably one of the best managed branches in the Sydney metro area.
All PPE equipment is supplied also a full uniform.
Overall very happy with the way Australian Unity has continued the service of NSW Home Care.

I've only been with the company a few months.  One of the biggest negative issues with the company is COMMUNICATION.  
It's practically non-existent.  
The 3 months I've been there I've had no care plans for the clients - it's learn as you go.
You are ill-informed important information; ie; code to a clients house key-locker to get access to the clientbto do the service if they're unable to get to the door.
Most cases clients aren't kept in the loop of their own services and may expect you on a day and you don't show up be Aus even the office hasn't rostered you to them. (This is common). 
Staff will give feedback and information on clients and the office doesn't update that information on their profile or rosters.
Clients and staff in most cases cannot get through on the phone to the office. 
Management turn off their phones after 4:30pm so staff have no one to call for assistance.  
Rosters are frequently incorrect (overlapping shifts for 2 clients on different locations at the same time)
On some occasions you are expected to drive like a lunatic to get to a job 20kms away in 10 minutes during school closure times, -
The list goes on.

I started this job in the middle of this year thinking it was amazing. At first, during training, I was told that this was a wonderful place to work. As I began doing buddy shifts with other care workers, they revealed the truth. They could never contact their managers, they were working long hours with no appropriate breaks, they never got benefits that they were told they would get (paid travel time) and they had to do tasks they deemed unsafe. Part of the training is online modules and many many hours of buddy shifts until you are signed off, so you do get paid a lot for that. But as soon as I was signed off it went downhill. Messed up pay packets, technical issues that meant I would have to redo all my online training or risk termination (which was often threatened by emails from managers who wouldn't reply to yours). It became way to much stress. I resigned after less than half a year. The clients were amazing, but it was heartbreaking to see them so hurt by the fact they couldn't contact managers. I often tried for them but couldn't get through either. Until they get their horrible corporate situation sorted out and stop being so greedy, they will stop loosing care workers and clients. 

I was working on a 4 months contract basis in the IT department and eventually I had to leave the organization because of very poor management and toxic environment. They had almost next to none program governance across the organization and each business units were running their own projects as they deemed fit. There was a very clear demarcation and competition between business leaderships and almost no collaboration between them. All of which had failed to adopt the true values set within Australian Unity. 
The IT GM at that point of time was signing off contracts with vendors without even understanding the scope involved. And managements wonders why their projects are always delayed, exceeds budget and never meets the agreed scope. Most of the time the contractors hired are thrown under the bus for the failures of Australian Unity management, causing them to be sacked or left the organization out of their own accord. Unfortunately, the toxic culture is across the organization.  
I would not work for Australian Unity or recommend anyone to be employed there, ever.

Don’t even bother applying for a job with them, they’ll trick you into applying with the promise of 30+ work hours a week but they only give you 15 hours a week by the time you signed your contract. They will make you do buddy shifts for weeks on end until you get signed off by the careworker coach and they expect you to do the job perfectly with no mistakes, everyone makes mistakes sometimes but they don’t care if they don’t sign you off then you’re stuck on more buddy shifts until you do. They send male staff members to clients that only want female staff to assist with personal care, they stuff up the times, are difficult to get a hold of if anything goes wrong and don’t give you any notice when a client cancels and They will also falsely accuse you of things that never even happened. The only good thing about this job is the wonderful clients that I looked after. But even they can’t get ahold of the office to make changes. This has to be the most toxic workplace to ever work in. Stay away if you care about your mental health

What is the best part of working at the company?
I worked for AU in Wollondilly Team and in in Far south Coast team Moruya...I enjoyed being employed for many years and there was always plenty of extra work if you wanted it. It was a good job and the Team managers were very good, and understanding if there were  issues with clients , as they were also once Care workers before taking management positions.

What is the most stressful part about working at the company?
sometimes not having enough travel time between clients due to road hold ups / traffic lights/ school zones/ or clients not having clear house numbers

What is the work environment and culture like at the company?
very good.. team was OK..but difficult get to know other team members, as only together once a month and that was via team meeting.

What is a typical day like for you at the company?
The work can be tiring if the weather is warm and you are scheduled more than 2-heavy  houseworks, as it can be exhausting . Personal care work is much less strenuous.

When I initially applied to the job with Australian Unity, I thought it was a health insurance company. It wasn't until interviewing and first week on the job that I was aware of  how truly diverse the company is and their large presence in community services and well being. 

I have learnt so much over the course of my employment and worked with a wide range of people from different walks of life.

This role has provided me a great learning in terms of community connection, cultural and lived experience awareness as well as career development having held 3 various roles during my time.

The values are lived each day, 4 years on still here and each day has a new challenge!

I finally found an organisation that allows me to bring my whole self to the workplace ( virtual albeit these days) and connects to my personal values.

Lot's of learning on the job, this is an environment of growth and transformation.

As stated in headlines.
Enjoyable part the end of my working day. .
Positives learn about technology that's use of iPhone as a tool.
Negatives micromanagement and,being micromanaged by people who never have done the hard yards of community care work .
Customers were great 👍, but they will make vexatious complaints ,forwarded to the manager and ,staff no procedural fairness appropriate for meeting ever happened .
Impossible  ,Management at times,Management  pick up on times will not acknowledge in writing that roster times are unrealistic for safe travel,Must mention the "cronies "that like to have you as a friend then micro report to upper management, Shame that these people cannot talk transparencies. 

Top Job Titles	Average Salary
Home care worker 44 salaries reported	$32.34 per hour
Support worker 5 salaries reported	$32.07 per hour
Domestic assistant 26 salaries reported	$54,808 per year
Registered nurse 44 salaries reported	$52.75 per hour
Occupational therapist 42 salaries reported	$75,833 per year

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