AAPT

In the last 7 years lots has changed.  Some for the good others not so.  Unfortunately AAPT has become a place the offer no career progression nor challenge.  While the people are great, the management lack the necessary skills or abilities to communicate change in the business.

While I thrive on change, not knowing what is going to jump out around the next corner can be daunting and from time to time demotivating.  I also find the lack of internal opportunties disappointing.  Where once there was the chance of promotion, this now evades us.

AAPT offers great products and services, however with the lack of communication and their in-ability to internal promote, I find them to be only half the company they used to be.

Cold calling residential customers.

Retention for residential customers, including upgrading customers onto new plans.

Retention for business customers, including cross selling and upselling business customers.

Dealing with residential and business customer issues and transferring customers to correct departments when/if required.

Faxing and emailing information to customers as required.

Completing bill analysis's when required.

Managing and motivating outbound team to acheiving targets.

Assisting team with any issues, problems or certain sales training when necessary.

Working closely with upper management in order to get team to reach business targets.

I would typically get to work early. Log on check any new emails. Log onto all online systems. Check my to do list for the day and start on any allocated orders/cases.

The hardest part of me previous role would have been dealing with third party delivery teams as there was always some sort of issues with orders. 
The most enjoyable part of the job was when we had satisfied customers after the completion of an order/service.

Great work environment! Flexi schedule. Lots of opportunities learning different technologies! Mostly learn by experience as formal training only started recently. Been with this company for  7 years now and still loving it! I love my work and the people I work with!

Have had a long history with this company.  It has been through a lot of changes, due to multiple owners and management.  Was quite fast paced and paid well.

AAPT is one of Australia's leading telecommunications infrastructure companies, offering data, cloud, voice, internet and mobile services for business, government and wholesale customers, via its extensive national network. AAPT is focused on creating partnerships with all its business customers and strives to deliver extreme performance across every level of the organisation.

Technical Consultant role with a wide variety of products & technical aspects to cover in helping customers to resolve & overcome their issues.

lack of training made things a little frustrating some times but team work played a good part in overcoming some of the deficiencies.

Work-life balance is very flexible and provides employees with sustainable family benefit, empowers job advancement  which makes the working environment enjoyable and fun place to work.

Flexi leave was available.  Easy and relaxed environment.; Opportunity to progress;  training and development opportunities.

Typical day at work:  Secretarial work (memos; reports; letters; etc)

The people in AAPT make this workplace a fun workplace and make want to come in to work.

Highly recommend AAPT to anyone who is applying for a job.

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