In-Demand Sr. technical analyst Jobs

Analyst Sr Lead, Managed Service
FIS Global —Sydney NSW
- Full-time
- Office
- Analysis skills
- Education
- Employee stock purchase plan
- Health insurance
Security Operations Center Lead (Sr Mgr–Sr Analyst)
Accenture —Canberra ACT
- Full-time
- Customer service
- Communication skills
- On-the-job training
- Parental leave
3d
Business Analyst
Pyramid Global Technologies —Western Australia
- Microsoft Word
- Writing skills
- Communication skills
Senior Business Analyst
Pyramid Global Technologies —New South Wales
- Communication skills
Quality Assurance Analyst Sr
Lockheed Martin Australia —Nowra NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Senior GRC Analyst , SOC 2
Sensiba —Remote
- Full-time
- Remote
- Azure
- Management
- Computer Science
- Tuition reimbursement
- Annual leave
Quick Apply
5d
Sr. Intelligence Analyst (Remote, AUS)
CrowdStrike —Remote
- Full-time
- Remote
- Customer service
- APIs
- AI
- Parental leave
Senior Technical Business Analyst – Cyber (12-months max term contract)
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Azure
- Agile
- Business
- Parental leave
10d
Senior Leader, Product Originations
People's Choice Credit Union —South Australia
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
11d
Consultant and Senior Consultant - Technical Business Analyst - Technology Consulting
EY —Melbourne VIC
- Computer Science
- Engineering
- Data analysis skills
- Parental leave
Senior Reporting and Insights Analyst
Bupa —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
7d
Business Analyst
NEXA Group Pty Ltd —Bondi Junction NSW
- $110,000 - $130,000 a year
- Full-time
- Management
- Microsoft Office
- Agile
Quick Apply
4d
Senior Technical Analyst
University of Sydney —Darlington WA
- $131,108 - $147,858 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SDLC
- Parental leave
6d
Data Analyst
Australian Trade and Investment Commission (Austrade) —Canberra ACT
- $104,767 - $113,746 a year
- Research
- AI
14d
Senior Data and Evaluation Analyst
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Data analysis skills
- Research
10d
Senior Technical Analyst
FlexTrade —Sydney NSW
- Weekend availability
- Engineering
- Bachelor's degree
- Communication skills
Quick Apply
Release Management Senior Analyst
Accenture —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Parental leave
Senior Technical Business Analyst
Tata Consultancy Services —Brisbane QLD
- Agile
- Communication skills
Senior Systems Analyst
ASX Limited —Sydney NSW
- $9,100 - $11,600 a month
- Full-time
- In-person
- Relocation assistance
- Dental insurance
Quick Apply
Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
13d

I want to receive the latest job alert for sr. technical analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. technical analyst jobs near

Analyst Sr Lead, Managed Service

FIS Global -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance

Qualifications

Analysis skills
Education
Bachelor's degree
Recruiting
Security
Business
Communication skills

Full Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Role:

We are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. You will be part of a four-member team who are key point of contact for FIS’s Retail Payments clients. You will be the primary customer liaison for service aspects of the client relationship including service issues and escalations, client communications for incidents and problems, support for client business initiatives and associated implementations, management and analysis of client requests, building of relationships with client contacts and ensuring client satisfaction is high. Work in hybrid environment (FIS Office and Home) as part of a team of four (all onshore) reporting to the Client Relationship Delivery Manager.

What you will be doing:

Client Relationship Management: Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
Technical Proficiency: Utilize your understanding of Payments products - Issuing & Acquiring to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.
Conducts regularly scheduled status calls with client to discuss important key service topics and to discuss available service offerings.
Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.
Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth.
Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders.
Compliance and Risk Management: Ensure all services comply with industry regulations and organizational policies, particularly concerning payments technology and financial software.
Providing on-call support as per roster to the client and FIS support teams as a point of escalation.
Creating and monitoring monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.
This is a hybrid role, requiring work both at the FIS office and from home on assigned days.
Weekend on-call support is expected as per the on-call roster.

What you bring:

Service Delivery Experience: Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients.
Payments Technology Expertise: In-depth knowledge of payment systems, platforms, and industry trends.
Financial Software Proficiency: Experience with financial software systems and the ability to navigate and understand environments.
Technical Aptitude: Ability to understand Issuing & Acquiring systems, interpret system activities, and collaborate with technical teams to resolve issues.
Communication Skills: Excellent verbal and written communication abilities, with a talent for managing and influencing diverse stakeholders.
Analytical Skills: Strong problem-solving capabilities, especially in high-pressure situations.
Client-Centric Approach: Dedication to delivering exceptional client experiences and building enduring relationships.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Industry Knowledge: Familiarity with compliance, security, and regulatory requirements in the payments and financial software sectors.

What we offer you:

Competitive Salary plus benefits including subsidised medical and personal insurances and ESPP
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

sr. technical analyst jobs

Analyst Sr Lead, Managed Service

Security Operations Center Lead (Sr Mgr–Sr Analyst)

Business Analyst

Senior Business Analyst

Quality Assurance Analyst Sr

Senior GRC Analyst , SOC 2

Sr. Intelligence Analyst (Remote, AUS)

Senior Technical Business Analyst – Cyber (12-months max term contract)

Senior Leader, Product Originations

Consultant and Senior Consultant - Technical Business Analyst - Technology Consulting

Senior Reporting and Insights Analyst

Business Analyst

Senior Technical Analyst

Data Analyst

Senior Data and Evaluation Analyst

Senior Technical Analyst

Release Management Senior Analyst

Senior Technical Business Analyst

Senior Systems Analyst

Senior Analyst | Controls Assurance - IT Internal Auditor | Brisbane

I want to receive the latest job alert for sr. technical analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected