SMARTLAB SERVICE CENTRE.
Repairing all makes and models of mobile phone, tablet and computer technology.
Samsung Authorised!
Apple Independent Repair Provider!
Position purpose
To provide fast, quality repairs to mobile phones, tablets, smart devices, computers, laptops and other hardware by working with a team of technicians.
Main tasks
Core objectives include:
- The repair (software and hardware) of mobile and computer devices by the arranged time
- Discussing, interpreting, analysing problems experienced by the customer regarding mobile phone and tablet technology
- To confidently work with microsoldering equipment
- Troubleshoot logic board level faults (level 3) using multimeter and related equipment to diagnose correct repairs and then perform said repairs
- Data recovery at the logic and motherboard level
- Troubleshoot modular component level faults (level 2) using diagnostic tools and execute electronic repairs using small tools and equipment.
- Responding to inquiries about software and hardware problems.
- Customer Service and Sales
Determine software and hardware problems and provide solutions to fixing them.
Adapting to the environment of working at a fast pace to fix existing problems with hardware and programs to meet to the users requirements and satisfaction .
Installing and downloading software.
Reassemble device to as new condition.
- Discuss pre and post repair with customers the service provided.
- Retail sales of mobile phone accessories and protection products
- Payment processing
- LCD screen Refurbishment using assembly line machines
- Accurate reporting of individual work order using in house computer software
- Implementing computer networks
- Organization of prioritization and timing of repairs
- Interact with customers in person, over the phone, via email and/or website chat
- Stock/Inventory control
- Fulfill daily tasks as found in corresponding daily checklist
The above list is not exhaustive and the role may change to meet the overall objectives of the company.
Other Duties
- Fulfil other duties as required by management and other department personnel as requested/required. Help build a strong team environment
Required qualities
- Strong team player
- Excellent communicator
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- A desire to further the growth of the team and business operations
- Clean, tidy and well organized
Desired competencies
- Analytical thinking.
- Initiative.
- Business awareness.
- Tenacity.
- Strategic thinking.
- Positive approach to change.
- Ability to adapt
PERSON SPECIFICATION
Qualifications
- Certificate, Advanced Diploma, Degree in any Technology industry. Or Three Years experience in the industry.
Experience
- Commercial or practical experience in mobile phone and computer repairs. Troubleshooting, modular components, micro-soldering, logic board level repair experience. Customer service experience.
Knowledge
Skills & competencies
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Supervisory: ability to build a strong team, recognize strengths and weaknesses in team and to provide training and support to nurture strengths and iron out weaknesses.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
Personal attributes
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).
Other
- Understanding of Google Apps for Work
Remuneration
Company name: SL Darwin Pty Ltd
Trading name: SmartLab Service Centre
Email your resume to [email protected]
Job Type: Full-time
Pay: $77,000.00 – $79,500.00 per year
Work Location: In person
