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Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Western Union -
Canberra ACT

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Job Details

Full-time
12 days ago

Benefits

Employee rewards program

Qualifications

Anti-money laundering
Master's degree
Bachelor's degree
Risk management
Leadership

Full Job Description

LOCATION: AU – Canberra

TYPE:

WORK SHIFT:

POSTED: June 18, 2026

ID: JR0130803 – Canberra, Australia

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia

The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end-to-end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms.

The role will act as the primary subject matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD, including initial CDD, ongoing CDD and enhanced CDD. This will enable the organization to successfully deliver products that are regulatory aligned, operationally effective, defensible to regulators and sustainable over time.

The role will include the establishment of appropriate governance, documentation, and stakeholder engagement frameworks, while working closely with other risk, compliance, business and technology teams to design and integrate AML/CTF controls into business processes, ensuring risks are effectively managed and embedded into downstream and adjacent operations and decision making.

An opportunity to join Western Union’s Compliance Team on a full-time basis for a 12-month period.

Role Responsibilities:

Risk & Compliance Transformation

Provide subject matter expertise in risk management and regulatory compliance, with a focus on AML/CTF obligations relating to CDD under the AML/CTF reforms.
Lead the redesign and implementation of relevant CDD policies, processes and procedures.
Ensure CDD frameworks and procedures comply with global policies, regulatory requirements, and industry standards.
Liaise with relevant risk and governance teams to obtain required approvals and sign-offs.

Change & Delivery Leadership

Lead end-to-end change initiatives relating to CDD, ensuring alignment with enterprise change governance frameworks.
Provide oversight and coordination across multiple stakeholders, including, Risk, Compliance, Legal, Operations, Business and Technology.
Develop and execute change plans, ensuring milestones, risks, and dependencies are actively managed.
Drive adoption of new processes, controls, and systems across impacted business areas.

AML/CTF Process & Control Design

Partner with impacted teams to design and implement fit-for-purpose processes and controls addressing AML/CTF risks.
Define and document key controls, including ICDD, OCDD, ECDD and reporting processes.
Ensure controls are effective, scalable, and embedded into operational workflows.

Regulatory & Audit Readiness

Ensure all change requirements and implementation are fully documented, auditable and defensible in regulatory reviews and independent evaluations.
Support the local, regional and global compliance teams in their response to findings, issues or recommendations relating to CDD.

Stakeholder engagement

Act as a trusted advisor to business leaders and other stakeholders on risk and compliance implications.
Facilitate workshops and working sessions to co-design compliant solutions.
Translate regulatory requirements into practical, business-friendly controls and processes.
Manage communication with senior stakeholders, including executive updates and decision papers.

Role Requirements:

Bachelor’s or master’s Degree preferred. Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
At least 7+ years of experience in AML/CTF compliance. Experience working in a regulatory setting will be highly desirable.

Additional Skills:

Leadership experience delivering complex regulatory or financial crime change programs within a financial institution or in a similar industry.
Deep practical knowledge of AML/CTF frameworks and regulations, particularly in the areas of CDD.
Strong governance, stakeholder management and executive communication capability.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

Life / Accident Coverage
Superannuation Plan
Paid Time Offs
Employee Wellness
Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee’s identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-ES1 #LI-Hybrid

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