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Operations Support Manager (Multi‑Venue Operations)

Bankstown Sports Club -
Bankstown NSW

Quick Apply

Job Details

Full-time

Benefits

Annual leave
Meal allowance

Qualifications

Hospitality
RSA
RCG
Leadership

Full Job Description

High impact leadership role in a large, high volume venue
Rare industry balance – 5 weekends on / 4 weekends off
Exposure to complex operations with strong development pathways

About Us
Bankstown Sports Club is one of Australia’s leading hospitality, entertainment, and gaming destinations. The Club welcomes tens of thousands of members and guests each week across food & beverage, gaming, events, and large scale venue operations.

About the Role
Bankstown Sports Club is seeking an experienced Operations Support Manager to join our leadership team in a large scale, high volume hospitality environment.
This is a hands on role where you will act as the on shift escalation point, overseeing the smooth operation of our venue during trade. You will lead from the floor, manage risk, control venue flow, and support multiple departments including Food & Beverage, Gaming, Events, and Car Park operations.
Reporting directly to the Senior Operations Managers, you will make real time operational decisions, lead large teams, and ensure service standards, safety, and compliance are met at all times.
This role is ideal for experienced hospitality leaders or Venue Managers ready to step up into a complex, high volume operation.

Key Responsibilities:

On shift escalation point for operational and customer issues
Day to day operational management of a large, multi outlet venue
Control floor flow and staffing during peak trade
Lead and coordinate multiple departments on shift
Reallocate staff and resources to meet business demands
Manage contractors, including cleaning services
Resolve difficult customer issues professionally and confidently
Ensure compliance with RSA, RCG, WH&S, and emergency procedures
Lead teams through high volume and fast paced service periods

About You

To succeed in this role, you will bring:

Proven leadership experience in a high volume hospitality, food & beverage, or gaming environment
Experience leading medium to large teams
Strong resilience and productivity under pressure
Confidence handling escalated and challenging customer situations
Ability to work autonomously and make sound decisions in real time
Strong attention to detail and operational awareness
Flexibility to work day, night, and weekend shifts

Essential requirements:

Current RSA and RCG (ARCG desirable)
Senior First Aid qualification (or willing to obtain)
Gaming experience is desirable but not essential.

Why Join Us & What’s in It for You

5 weeks Annual Leave plus additional Wellbeing Leave
Generous daily meal allowance used across the venue
Free, secure underground parking + discounted car washes
Lead in a high impact role within one of Australia’s leading clubs
Exposure to large scale, complex operations that grow your capability fast
Ongoing leadership development, training, and internal career progression
Reward & recognition programs that value performance
Supported by an experienced, collaborative senior leadership team

If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now!

Quick Apply

Refine Your Search

operations manager sports complex jobs

Operations Support Manager (Multi‑Venue Operations)

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Senior Project Officer - Sustainability

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