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IT Support Coordinator - Hybrid

Oscar Wylee -
Sydney NSW

Quick Apply

Job Details

Benefits

Transportation links

Qualifications

Administrative experience
IT support
Diploma
Communication skills
Information Technology

Full Job Description

Work options: Hybrid

Oscar Wylee is one of Australia’s leading optometry and eyewear retailers, with 140+ stores across Australia, New Zealand and Canada and a growing team of 1000+ globally.

We’re a fast-growing, customer-focused business that combines healthcare, retail and fashion to deliver exceptional experiences both in-store and online. At Oscar Wylee, we value collaboration, innovation and people who are excited to grow with us.

About the Role

We are looking for a highly organised, proactive and people-focused IT Support Coordinator to join our Sydney Head Office team.

This is an exciting opportunity for someone early in their IT career who enjoys a varied role combining IT support, coordination, administration and project support responsibilities. You will work closely with teams across IT, Retail, Marketing, Product and external vendors to help keep day-to-day operations running smoothly across our retail store network and support office.

No two days will look the same - this role is perfect for someone who thrives in a fast-paced environment, communicates confidently with stakeholders and enjoys problem solving, coordination and getting things done.

Key Responsibilities

Work collaboratively with cross-functional teams to ensure smooth delivery of IT projects
Support day-to-day IT operations across retail stores and support office
Coordinate and follow up tasks with internal teams and external technology vendors
Assist with store IT support requests and escalation follow-ups
Support IT projects, system upgrades, testing and rollout activities
Assist with documentation, meeting notes, action tracking and process management
Help manage timelines, priorities and communication across multiple stakeholders
Maintain accurate records, support documentation and reporting
Provide general administrative and coordination support to the IT team

About You

1–3 years experience in IT support, coordination, administration or a similar role
IT Degree, Diploma or related qualification preferred
Strong verbal and written communication skills with the confidence to work across all levels of the business
Highly organised with excellent time management and attention to detail
Able to manage multiple priorities in a fast-paced environment
A proactive, reliable and solutions-focused mindset
Strong follow-up and coordination skills with the ability to keep tasks moving
Comfortable working both independently and collaboratively within a team

Why Join Oscar Wylee?

This is an opportunity to join a rapidly growing international retail business where you’ll gain exposure to a wide range of systems, projects and stakeholders across the organisation. You’ll be supported by a collaborative team while developing valuable experience in IT operations, coordination and project support within a dynamic retail environment.

Perks

Receive 2 x free prescription eyewear per calendar year to keep you on trend
Hybrid working model
Sydney CBD Head Office location close to public transport
Genuine career development opportunities within a growing global business
Exposure to cross-functional projects and senior stakeholders across the company
Supportive team culture with hands-on learning and development opportunities

If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.

Quick Apply

Refine Your Search

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