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Process Improvement Manager | Drive Strategic Transformation Across Our Group | 12 Month Max Term - Hybrid

Super Retail Group -
Strathpine QLD

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Power BI
Microsoft Excel
Turning
Agile

Full Job Description

Work options: Hybrid

Genuine commitment to our people's growth & development!
Hybrid | Savings across all brands & wellbeing benefits for you & family !
Organisation with strong culture of inclusion!

About the Role: Due to an internal move, we’re on the hunt for a Process Improvement Manager who can bring clarity to complexity and lead high-impact initiatives that align with our group’s strategic goals. This is more than a "process role" – it's about redesigning the way we operate, influencing at the highest levels, and embedding lasting improvements across our business.

What You’ll Be Doing…

Lead Game-Changing Initiatives – Work directly with Executive, senior leadership, and SMEs to identify, design, and embed new operating models that drive group-wide transformation.
Turn Ambiguity into Action – Distil complex, high-level problems into clear, structured, and value-driven solutions.
Reimagine the Way We Work – Map and improve processes with a sharp focus on customer experience, using data, insight, and design thinking.
Influence at the Top – Build strong relationships, gain buy-in, and shape decision-making by facilitating conversations and presenting with impact.
Be a Capability Builder – Uplift continuous improvement capability across SRG by coaching, training, and supporting leaders in applying process excellence tools and mindsets.

What You Bring to the Table…

Proven Expertise – 5+ years in strategic, continuous improvement, or operational redesign.
Design and Delivery Know-How – Strong experience in operational design and turning strategy into reality.
Automation with a Purpose – You understand that automation should enhance good processes, not hide broken ones.
Problem-Solving Under Pressure – Comfortable working with ambiguity, limited information, and the freedom to shape your own path.
Senior Stakeholder Savvy – Confident engaging with and influencing GMs, SLT, and ELT, even on complex or sensitive topics.
Cross-Functional Change Agent – Hands-on experience leading high-impact, cross-functional change beyond traditional tech or IT domains.

Bonus Points If You Have

Consulting experience (especially from a strategic or operations-focused business)
Background in retail or FMCG
Exposure to back-office/shared services
Lean Six Sigma, Agile, Design Thinking or Service Design experience
Power BI, Excel (advanced), and data-driven decision-making skills

Why Join Us?

Redesign the Engine, Not Just Tune It – Influence how the entire organisation operates, not just tweak existing processes.
Make a Real-World Impact – Deliver initiatives that truly improve the lives of our customers and our teams.
Work Shoulder-to-Shoulder with Leaders – Collaborate closely with senior leadership to drive measurable and meaningful change.
Thrive in a Culture That Backs Bold Thinking – Join a team that celebrates autonomy, fresh ideas, and innovative ways of working.

Let’s Redefine the Way We Work. Together…. If you’re ready to apply your improvement mindset to high-level strategic challenges – and you thrive in a fast-paced, ever-evolving environment – we want to hear from you.

Apply now and help us build the future of SRG, one smart solution at a time.

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

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