Lithgow City Council has an exciting opportunity for a Administration and Customer Service Support Officer to join their team in Lithgow, NSW.
Reporting to the Operations Manager - Water and Wastewater, you will be responsible for the day-to-day management of various administrative tasks and the provision of secretarial services to the water and wastewater operations department to help promote the image of Council as professional, efficient, courteous and caring in responding to enquiries and complaints and in gathering and providing relevant information.
More specifically, your duties will include (but will not be limited to):
- Provide confidential administrative support including preparation of correspondence, reports, presentations, and other essential documentation.
- Determine, develop, and manage processes for administration and the flow of work for the division ensuring streamlined and effective outcomes.
- Manage the departmental staff’s time commitments and diary to ensure urgent matters are prioritised and make the most efficient use of resources.
- Work closely with the Operations Manager in prioritising and filtering information requests, drawing attention to urgent matters which require immediate attention and referring operational matters to other staff as appropriate to enable the most effective use of time available.
- Source, format, collate all necessary documentation for meetings and engagement with staff and stakeholders.
- Develop and maintain liaison relationships with key internal and external stakeholders by providing positive and efficient customer service.
- Prepare, manage, and arrange for directorate travel arrangements.
The successful candidate will meet the following criteria:
- Relevant industry experience in the assisting management and teams in administration and organisation.
- Class “C” NSW Driver’s Licence.
- Comprehensive verbal and written communication skills
- Demonstrated organisational and time management skills
- Ability to maintain confidentiality at all times
- Exceptional customer service skills and the ability to handle difficult people
- Demonstrated commitment to and understanding of Work Health and Safety
- Demonstrated commitment to honesty and integrity
If you are looking for a change of lifestyle, a new adventure, or to take the next step in your career, this is the role for you.
- Between $1,237.47 and $1,359.72 per week, commensurate with your skills, qualifications and experience
- Permanent, Full-time, 35 hours per week
- Ongoing learning and development opportunities
- Flexible working environment
- Work/Life balance with a rostered day off every fortnight
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP)
APPLICATIONS CLOSE ON Wednesday 1 July 2026 at 4pm AEST.
Please note: To be considered for this position, candidates must address all selection criteria. Those who do not address the selection criteria with examples will not be considered.
Applications generated using Artificial Intelligence (AI) may not be progressed in the recruitment process.
Preferred applicants will be required to undertake a pre-employment medical, which includes a drug and alcohol screening and functional assessment. Preferred applicants may be subject to reference checks, driving history checks, qualification checks, a NSW Police Check, a Working with Children check and confirmation of your Right to Work in Australia.
You must be an Australian or New Zealand Citizen or a permanent resident or have the right to live and work in Australia to apply for this position.
The Lithgow local government area is located on the western edge of the majestic Blue Mountains. The area totals 4,567 square kilometres from the Capertee and Wolgan Valleys in the north, Little Hartley in the east, Tarana in the south and Meadow Flat in the west.
The major urban centre of Lithgow nestles in a valley of that name, overlooked by the sandstone escarpments of the Blue Mountains. In the addition to the major urban centre of Lithgow, the Lithgow local government area has 12 villages with mining or farming backgrounds. These smaller centres have proven to be a attractive rural residential areas which, along with the broader rural areas offer a truly unique lifestyle that harmonises its urban, industrial and rural qualities.
Council is focused on delivering quality services as a Centre of Regional Excellence that encourages community growth and development, and contributes to the efficient and effective management of the environment, community and economy for present and future generations.
The guiding principles of communication, accountability, respect, empathy and support define how Lithgow City Council strengthen its working environment to deliver on the aspirations of our community. For further details on Council's values, please visit https://council.lithgow.com
