About FeeWise
FeeWise commenced operations in 2023 to help law firms get paid faster and in full. Since that time, we have grown our payments operations to 5 countries - US, Canada, UK, Australia and New Zealand. We offer embedded payments acceptance to 3 major legal practice management platforms, and growing. We are also in the process of expanding beyond payments and into adjacent services like automated bookkeeping, debtor management, financing, foreign exchange and more.
RapidPay is a legacy platform that operates in Australia only and is run by the FeeWise team. We are working towards an orderly migration of clients from RapidPay to FeeWise during 2026, and then shutting down RapidPay.
Collectively, FeeWise and RapidPay process over US$1 billion of legal payments annually, growing at 50-100% per year.
FeeWise and RapidPay are part of the ATI Group, a leading global LegalTech company providing specialized software, information services, and legal technology solutions to law firms and financial professionals. Founded in Australia, it owns over 16 brands—including LEAP, Smokeball, InfoTrack and LawConnect—aimed at improving productivity in legal workflows.
About the Role
Your primary responsibility is to improve our systems, process and operational workflows to deliver better results for our clients.
FeeWise is in an exciting growth phase as we expand our regions, partners and products. The operations team is available 24/5 to give our clients real time support wherever they are. Your job is to lead this team, set the vision of our operational capabilities (in conjunction with the executive team) and deliver high quality, consistent operations and support outcomes.
You will be part of a small motivated and dedicated executive team that loves to set targets, deliver on them and see the business grow rapidly. While we all work remotely, the executive team meets in person quarterly to discuss business strategy and set clear targets.
You currently have 5 employees/contractors reporting to you from Australia, US, UK and the Philippines.
A key part of your role will be working with our development team to deliver an AI-based support and operations co-pilot, and incremental improvement of other manual and automated workflows. The role also involves business-as-usual operational and support activities together.
We love running the business and making key decisions based on data. You will be responsible for monitoring, updating and reporting on operational and support KPIs regularly.
Your experience
● You understand the fast-paced and ever-changing world of a start-up, and can demonstrate that you are still hands-on
● You have 10+ years experience in operations
● You have experience in payments processing
● You have experience in a senior management or leadership role
● You have experience setting strategy and goal-setting for your team
● You are proficient in excel, Hubspot and Salesforce (RapidPay only), LEAP & Smokeball
● You have experience working with software development teams on escalation / automation projects
● You have recently designed and built AI agents
● You can demonstrate your ability to actively manage operational and support KPIs
What are you responsible for?
● Our operational and support KPIs
● The AI support co-pilot project
● Analysing our business processes, systems and workflows, and recommending and implementing solutions as required
● Maintain and upgrade our support and operational policies and procedures
● Operations staff performance
● Mission critical tasks such as disbursement of funds and maintaining operational controls around money movement
● Operations and support applications
● Documenting system requirements for the development team, and testing outcomes
● Establishing lines of communications with operations counterparts at our integration partners
● Identifying opportunities for improvement, establishing projects and delivering on outcomes
● Operational / support knowledge base
● Liaising with Group finance on financial reporting / month end
● Managing business risk in relation to chargebacks, disputes and failed direct debits
● Partner operational reporting
● Compliance (limited)
● Ad hoc requests for the business
What traits fit with our team?
● You are passionate about growing a business and seeing the team succeed
● You take initiative to make things happen
● You are passionate about delighting clients
● You have strong leadership skills - you care about your team and the people you work with
● You enjoy delivering continuous improvement
● You have excellent communication skills
● You don’t blame - you focus on fixing problems and improving our tools / processes
Your benefits include:
● An opportunity to be part of an industry leading Fintech
● Competitive salary package including bonus
● REAL flexible working options including hours and location
● Paid learning and development opportunities
● Regular team events and celebrations
● Employee Share Plan
Sounds like a job you were born to do? We want to hear from you and can't wait to receive your application!
Pay: $150,000.00 – $170,000.00 per year
Benefits:
- Employee discount
- Maternity leave
- Parental leave
- Salary packaging
Work Location: Hybrid remote in Sydney NSW
