In-Demand Guest service officer front office Jobs in Sydney, Nsw

Guest Service Officer
Plaza Premium Lounge —Sydney Kingsford Smith Airport NSW
- $26.70 an hour
- Part-time
- English
- In-person
- Communication skills
Quick Apply
6d
Duty Manager - Front Office
Park Hyatt Sydney —Sydney NSW
- $77,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Parental leave
- Employee assistance program
Overnight Guest Services Officer - Front Office
Park Hyatt Sydney —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Operations Associate
IIQAF —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hospitality
- Microsoft Office
- POS
Quick Apply
Duty Manager
Travel + Leisure Co. —Manly NSW
- Weekend availability
- Customer service
- Supervising experience
- Communication skills
Quick Apply

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Guest Service Officer

Plaza Premium Lounge -
Sydney Kingsford Smith Airport NSW

Quick Apply

Job Details

Part-time
$26.70 an hour
6 days ago

Qualifications

Pricing
RSA
English
Communication skills
Hotel experience

Full Job Description

JOB SCOPE

The role will manage but not limited to:

15 rooms AEROTEL Sydney located on the landside of the Airport
Plaza Premium Lounge within the AEROTEL Sydney that offers Lounge Seating, Shower Facilities and Food & Beverage.

JOB RESPONSIBILITIES

Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.
Ability to make hotel and lounge reservations for walk-in guest, over the phone and email.
Answer telephones using appropriate etiquette.
Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns.
Assisting with guests’ enquiries on hotel and lounge services and information.
Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelines.
Taking appropriate action to resolve guest complaints, monitor comments on external sites.
Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals. Manage other task as assigned by senior management.
Excellent attention to details.

JOB REQUIREMENTS

2 years in Front Office Receptionist role experience in a 4 or 5 Star chain hotel.
Mandatory Front Office background and has the capability to do check in and check out using the property management system.
F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.
Understands reservations, tier pricing and booking channels.
Excellent communication skills with ability to present clear and concise information to different stakeholders.
Strong interpersonal skills.
Fluent written and spoken English.
Problem solving ability on both operational and/or strategic areas.
Ability and flexibility to work various rostered shifts, including early mornings, late evenings, weekends and public holidays.
Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.

Job Type: Part-time

Pay: $26.70 per hour

Work Location: In person

Quick Apply

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guest service officer front office jobs in sydney, nsw

Guest Service Officer

Duty Manager - Front Office

Overnight Guest Services Officer - Front Office

Operations Associate

Duty Manager

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