At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
The Program Manager will join our Corporate Project Management Office team, and will oversee the execution of multiple, concurrent projects and reporting, and support customer and change planning as needed, for both local and global projects and programs delivering these new capabilities.
Day to day:
- Be fully accountable for the planning, delivery and execution of projects. These will be achieved on time, on budget and within agreed scope in line with the Project Management Office framework.
- Effective coordination of resources - both onshore and around the world - and time to achieve deliverables within a timely manner
- Effective management of risks, issues and dependencies
- Consult and negotiate with diverse stakeholders at all levels by managing their expectations, viewpoints, and interests regarding the scope, complexity, and sensitivity of projects to deadlines
- Be a coach for the Project Management Office frameworks
- Guide others on how to effectively deliver initiatives
- Provide guidance and leadership to unblock project work, including managing resourcing, budget, quality, scope and timelines
- Demonstrate strong familiarity with program/project management tools and Agile delivery
- Effectively document and manage detailed project risks and issues and escalate/communicate these to relevant leaders as required
- Consider, recommend, and drive the change management approaches suitable to the change impact, size and nature of the project
- Contribute to the Project Management practice through continuous improvement initiatives
You'll be perfect for the role if you have:
- 5+ years demonstrated experience in project or program management
- Prior experience in a matrixed global role is mandatory
- Hands on experience of program/project management processes, systems, standards and procedures
- Excellent stakeholder management skills
- Experience using project scheduling/planning tools like MS Project/Planner/Smartsheet/Wrike
- General industry knowledge (SDLC, ITIL, Agile)
- Aptitude for solving problems and thinking outside the box
- Experience in managing programs of work end to end, from definition to operational and customer rollout.
- Ability to work flexible hours to be able to coordinate teams in other time zones as needed
Extra travel points if you have...
- Relevant industry certification (PgMP, Prince2, PMP, PMI-ACP)
- Experience using Smartsheet or an equivalent PPM tool, or a Smartsheet certification
- Relevant Bachelor’s or Master’s degree
- Travel industry experience
What you will enjoy:
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Irreverence. Ownership. Egalitarianism.
#LI-ME1#LI-Hybrid
