Personal Assistant/Website Administrator
Full Time or Part Time Position Available
Step into a space where design, detail, and customer experience are at the heart of everything we do. For nearly four decades, TRILOGY has brought exclusive, European-inspired pieces to their loyal clientele who value sophistication and craftsmanship. Located in the heart of Claremont, our showroom is a destination for those seeking timeless interiors. We’re looking for a vibrant, organised and efficient Personal Assistant/Website Administrator to be a part of our story, support day-to-day operations of our showroom and continue to elevate our success in turning client visions into reality.
Previous experience as a Personal Assistant in an office or showroom environment is preferred along with a desire to work in a retail environment.
Why join our team?
- Our showroom is a special place, not just for our clients, but for our team. We believe exceptional service starts with a culture where you feel as supported and valued as our clientele.
- This is an opportunity to work in an environment where no two days are the same and you will enjoy coming to work.
- You will be remunerated with a competitive salary package and of course staff discounts.
- With Trilogy you will be given opportunities for professional growth.
- Rare opportunity to work within a well-respected brand with unique collections in a beautifully curated showroom.
- Onsite parking available.
- No late night or Sunday trading.
What will you be doing?
EXECUTIVE SUPPORT
- Support the Managing Director and General Manager in all daily operations, maintaining a professional and inspiring retail environment.
- Perform general administrative tasks including answering phones, filing, and reception duties.
- Generate shipping documents, schedule couriers for online orders, arrange shipping quotations.
- Maintain showroom presentation to reflect brand elegance and quality.
- Prepare proposals and quotations for clients.
- Liaise with the Warehouse Team for efficient stock transfers and order fulfilment.
WEBSITE, DIGITAL CONTENT & MARKETING
- Manage website content with support from the General Manager for Trilogy and Kartell Perth (including product uploads, image formatting (via Adobe Photoshop), product specifications, descriptions, and branding alignment).
- Demonstrate intermediate proficiency in Adobe Photoshop for professional image formatting and product presentation.
- Maintain and update customer databases via Klaviyo; schedule and send promotional emails and contribute to marketing initiatives.
- Utilise both Shopify and Klaviyo platforms for comprehensive customer database management and e commerce operations.
- Coordinate SMS communications for sale promotions and store news.
SALES & CLIENT SERVICES
- Welcome and assist clients in our showrooms with a high level of professionalism and personalised service.
- Process sales, returns, refunds, credit notes, and gift vouchers using Shopify; reconcile daily sales, provide accurate sales reporting and manage special order paperwork and scheduling.
- Assist with gift-wrapping and presentation of homewares.
What we are looking for in you!
- A natural connector — personable, warm, and able to inspire both clients and team members
- An ability to sell with a customer-first approach.
- Exceptionally organised, with a sharp eye for detail and follow-through.
- A genuine passion for design, interiors, and homewares.
If you’re a Personal Assistance who is ready to contribute to a space that celebrates design, craftsmanship, and client connection – this is your chance to be a part of something truly special.
We can’t wait to meet you! Apply now with your CV and Cover Letter Attention Tyler Formica.
Questions? Reach out to us via [email protected]
