In-Demand Customer service & disputes officers Jobs in Sydney, Nsw

Customer Resolutions Specialist - 12-month fixed term contract
Avant —Sydney NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Access to Justice Officer
The Law Society of NSW —Sydney NSW
- Full-time
- Databases
- Administrative experience
- Conflict management
Quick Apply
9d
Complaints Manager
Australian Military Bank —Sydney NSW
- Full-time
- Writing skills
- Analysis skills
- Organisational skills
- On-the-job training
- Parental leave
10d
Credit Officer
SIXT Australia —Sydney NSW
- Contract
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Employee discount
- Gym membership
Quick Apply
Waste Enforcement Officer
Fairfield City Council —Fairfield NSW
- $77,652 - $90,957 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
- Gym membership
Accounts Receivable Officer
Hunter Douglas —Parramatta NSW
- Contract
- Customer service
- ERP systems
- Finance
- Employee discount
Quick Apply
Animal Management Officer
Bayside City Council —Bexley NSW
- $95,969 - $107,485 a year
- Full-time
- Parental leave
- Employee assistance program
3d
Legal Counsel - 12 Month Contract
MetLife —Sydney NSW
- Temporary
- Financial services
- Parental leave
- Employee assistance program
Senior Advisor to Chief Customer Officer
Australian Financial Complaints Authority —Sydney NSW
- Full-time
- AI
1d
Senior Advisor to Chief Customer Officer
AFCA —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
2d
Senior Associate - Professional Indemnity
Moray & Agnew Lawyers —Sydney NSW
- Full-time
- Customer service
- Analysis skills
- Health insurance
- Parental leave

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Access to Justice Officer
The Law Society of NSW —Sydney NSW
Processing applications for Pro Bono Assistance including administrative tasks such as opening and closing files and preparing correspondence, making necessary…
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Customer Resolutions Specialist - 12-month fixed term contract
Avant —Sydney NSW
Contribute to meaningful improvements in member experience and service delivery. Reporting to the Head of Assurance, this role plays a key part in supporting…

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customer service & disputes officers jobs near sydney, nsw

Customer Resolutions Specialist - 12-month fixed term contract

Avant -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Analysis skills
Legal drafting
Financial services
Communication skills
Time management

Full Job Description

Join Avant – Australia's Leading Medical Defence Organisation
At Avant, we are committed to supporting, protecting and defending healthcare professionals throughout their careers. As Australia's largest medical defence organisation, we provide medico-legal protection, risk management advice, legal representation, insurance solutions, education, advocacy and support to more than 80,000 members nationwide.

About the Role
We are seeking a Customer Resolutions Specialist to join our Medical Indemnity team. Reporting to the Head of Assurance, this role plays a key part in supporting the effective management and resolution of member complaints while driving best-practice complaints handling across the business.
You will work closely with frontline teams to ensure complaints are accurately captured, investigated and resolved in accordance with regulatory requirements and internal standards. The role also contributes to identifying trends, root causes and opportunities for continuous improvement to enhance member experiences.
This role will be a 12-month fixed term contract initially.
Key Responsibilities

Train and support frontline teams in accurately recording and managing complaints through the Complaints Handling and Resolution Management (CHaRM) system.
Provide guidance to frontline teams on responding to complaints effectively and in accordance with ASIC Regulatory Guide 271 (RG 271) and internal dispute resolution requirements.
Investigate and manage escalated and complex complaints through to resolution.
Support the Customer Resolutions Manager and Group Complaints Officer with Internal Dispute Resolution (IDR) matters as required.
Analyse complaint data and trends, conducting detailed reviews to identify areas of concern and opportunities for improvement.
Identify systemic causes of member dissatisfaction and contribute to process, system and people-based improvement initiatives.
Prepare monthly and ad hoc complaints reporting for business leaders and stakeholders.
Participate in complaints management forums and communities of practice to share knowledge and build organisational capability.
Collaborate with business systems teams to enhance the Medical Indemnity complaints management system and provide user support where required.
Conduct regular quality assurance reviews of complaints data and report findings.
Maintain and update complaints training materials, process documentation and knowledge resources.

About You

To be successful in this role, you will bring:

A strong customer service mindset with excellent problem-solving and conflict resolution skills.
Experience managing customer complaints, dispute resolution or customer advocacy functions.
Knowledge of, or willingness to learn, the Australian Standard on Complaints Handling and ASIC Regulatory Guide 271 (RG 271).
Understanding of complaint management frameworks, breach management and escalation processes.
Strong analytical skills with the ability to identify trends and root causes from data.
Excellent written communication skills, including drafting member correspondence and business reports.
Outstanding interpersonal, communication and stakeholder engagement skills.
Strong organisational and time management capabilities with the ability to manage competing priorities.
Experience within insurance, financial services, healthcare or medical indemnity environments will be highly regarded.

Why Join Avant?

Be part of a purpose-driven organisation dedicated to supporting Australia's healthcare professionals.
Work within a collaborative and supportive team environment.
Contribute to meaningful improvements in member experience and service delivery.
Access opportunities for professional development and career growth.

Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at [email protected]

Apply Now

Refine Your Search

customer service & disputes officers jobs in sydney, nsw

Customer Resolutions Specialist - 12-month fixed term contract

Access to Justice Officer

Complaints Manager

Credit Officer

Waste Enforcement Officer

Accounts Receivable Officer

Animal Management Officer

Legal Counsel - 12 Month Contract

Senior Advisor to Chief Customer Officer

Senior Advisor to Chief Customer Officer

Senior Associate - Professional Indemnity

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