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Senior Case Manager

Queensland Government -
Queensland

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Job Details

11 days ago

Benefits

Parental leave

Qualifications

Management
Customer service
Certificate IV
Driver Licence
Business
Communication skills
Time management

Full Job Description

The Senior Case Manager ensures a high level of community safety through the effective case management of clients within the community addressing their assessed risks & needs.

You will play a vital role in protecting the community, working as part of a dedicated team, you will act as an agent of change to address offending behaviour & encourage rehabilitation, making our communities safer.

EXPERIENCE & SKILLS:

Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.
Able to work self-sufficiently and be confident in your own professional discretion, reasoning, judgement and decision making skills prior to seeking management validation.
Able to demonstrate previous experiences of fostering a new relationship and receiving positive reinforcement in return to demonstrate the relationship was well developed.
Communicate professionally and engages with respect with colleagues, offenders, management and stakeholders. Experience in working collaboratively with people from diverse cultural backgrounds.
Ability to embrace diversity and maximise the whole range of skills and differences available within the workforce.

QUALIFICATIONS, PROFESSIONAL REGISTRATION, CONDITIONS AND OTHER REQUIREMENTS

Possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social Sciences, Social Welfare, Health, Education, Business and Aboriginal and Torres Strait Islander Studies
Individuals employed on a permanent or temporary basis will be required to complete Certificate IV in Correctional Practice (Community). All activities and assessments associated with the Certificate IV are to be completed within 12 months of commencing their employment, and certification achieved within 18 months.
The incumbent may be required to travel on official business, and the possession of a C class licence is required and will be mandatory in specific locations where it is identified as essential by the hiring panel.

INCENTIVES:

An attractive salary package including 12.75% superannuation and annual leave loading
Locality Allowance and rural & remote incentives (for eligible locations)
Industry-leading training & support as well as promotional & development opportunities
Family support through parental leave & flexible working arrangements
Benefit from competitive remuneration & employment terms & conditions
Gain the satisfaction of working in a professional workforce committed to quality service delivery in the community

WE ARE LOOKING FOR PEOPLE WHO

Are relationships-focused, have strong stakeholder engagement, communication, written and time management skills - and committed to great customer service. You will join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.

Applications to remain current for 12 months.

Job Ad Reference: QLD/690395/26

Closing Date: Friday, 12th June 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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client service manager jobs

Senior Case Manager

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Client Services Manager | Mon-Fri | Full Time | Sydney, NSW

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Assistant Service Delivery Manager | FIFO | 2:1 | Marica, NSW

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