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Senior Property Repair Case Manager
Crawford & Company Australia Pty Ltd —Victoria
- Full-time
- Management
- Administrative experience
- Communication skills
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Senior Property Repair Case Manager
Crawford & Company Australia Pty Ltd —Victoria
To be successful in this role, you will ideally have a background in contract administration/claims management/loss adjusting.
Quick Apply
Strata External Claims Adjuster
Crawford & Company Australia Pty Ltd —Western Australia
Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry. Current and valid driver’s licence.
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Senior Property Repair Case Manager

Crawford & Company Australia Pty Ltd -
Victoria

Quick Apply

Job Details

Full-time

Qualifications

Management
Administrative experience
Financial acumen
Communication skills
Negotiation

Full Job Description

About the Opportunity

We have an opportunity for an experienced and dynamic Senior Property Claims Consultant to join our Melbourne team. You will be pivotal in managing contractual obligations and will be highly compliance and outcome focused.

To be successful in this role, you will ideally have a background in contract administration/claims management/loss adjusting. You will bring a high level of knowledge of insurance and/or claims management, where you thrive under pressure and are able to deliver on tight deadlines.

Please note that the internal position title is Senior Property Repair Case Manager.

In addition, you will also be able to demonstrate the following:

Strong communication, negotiation and influencing skills
Excellent budget control and cost management skills
Have a high-level attention to detail to work with, and accurately capture data
Be highly organised and be able to meet deadlines and good record-keeping skills
The ability to work in fast paced environment and be able to prioritise and multitask
Strong commercial and financial acumen
At least 3 years' experience in a similar role
Full Australian working rights

Key Requirements

Proven experience in a similar role
Exceptional listening and communication skills
Proven ability to build rapport with customers and service providers
Demonstrated history of taking ownership to meet customer needs with a sense of urgency
Strong problem solving, resolution, negotiation and decision-making capabilities
Ability to interpret complex information and respond by developing appropriate actions
Demonstrated claims acumen, sound judgement and cost management awareness
High standard of business English for written communication across traditional and electronic communication media
Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes

Key Responsibilities

Provide support and advice to customers holders with respect to their claims/projects
Request supplier appointment and detail information required to determine cause and extent of claim as well as Quoted costs for such repairs
Responsible for management of assigned case load and meeting client expectations
Meet Crawford and client compliance requirements, working within Service Level Agreements (SLA’s) and client service standards
Ensure the production of high quality & accurate written reports and record keeping accuracy.
Ensure IT systems are utilised correctly
Liaise with customers and suppliers as required to determine repair cost, repair activity and cause of damage
Responsible for the resolution of escalated issues during a claim
Undertake client liaison and relationship building, developing close links with client operational staff, suppliers and CRD Consultants and Management
Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets
Maintain professional and technical knowledge through continuing education

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation:

Loss adjusting – property, major and complex loss, catastrophe response
Third party administration (Crawford TPA is a Lloyd’s accredited provider)
Forensic accounting including business interruption expertise
Cyber response
Managed repair services (Contractor Connection)
Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit www.crawco.com.au.

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