À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Join our team and what we'll accomplish together
At TELUS Health, we’re passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you’ll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you’ll support seamless implementations that set our customers up for long-term success.
This role can be based in Melbourne, Sydney or Brisbane
About the Role
The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You’ll help establish best practices, support successful client onboarding, and contribute to TELUS Health’s reputation as a trusted partner in health and wellbeing.
Role & Responsibilities:
Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
Identify risks early and implement effective mitigation strategies to keep projects on track
Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
Share knowledge, support best practice development, and contribute to continuous improvement across the team
Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
Support special projects and ad hoc tasks as required
Skills & Experience Required:
Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable
5+ years’ experience in implementation, project management, or account management
2+ years’ experience managing client-facing projects or programs
Health, benefits, wellbeing, or HR technology experience preferred
Strong project planning, execution, and risk management skills
Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly
Excellent stakeholder management, communication, and relationship-building skills
Ability to influence without authority and work collaboratively across teams
Strong problem-solving skills, attention to detail, and adaptability
Self-motivated, professional, and comfortable working independently
Benefits & Perks
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
Competitive salary package and annual bonus
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organisation
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
